This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Jn Phillips Auto Glass
- Auto Repair
- Woburn, MA
About this business
JN Phillips Auto Glass offers a full range of automotive glass replacement and repair services. The company works on domestic and foreign cars, trucks and recreational vehicles. It performs thousands of repairs and replacements annually for windows, windshields and sunroofs. JN Phillips Auto Glass uses premium glass and Silka brand urethane adhesive. The company also helps customers with insurance claims and maintains relationships with various agencies. It is a member of Teleglass, a national automotive glass repair and rep... read more
Location details
11 Wheeling Ave, Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
you can tell a lot about a company when something goes wrong- some companies fix their mistakes, others run from them- our experience is safelite dodges calls, does not return calls, does not follow up and basically ignores you when they made a mistake and tore some wires that connect to our airbag systems and now they are not returning calls and giving us the run around. our car is pretty new and the car dealer looked at it and said that it was done when they took the windshield out. its terrible when people don't own up to... read more
My first appointment was cancelled due to part being order as they stated. The second appointment the worker came out with the wrong part and then had to schedule another appointment for the right part. Agents called several times asking for Vin number on my vehicle I provided the vin. Never heard anything else from them until I called on myself today June 7,2021 to find out they had scheduled me an appt. for June 5,2021 which they never informed me of and had been deleted. The agent (Lundy) I spoke with did not give good cu... read more
ON 6/01/2021 I HAD ON OF YOUR SAFELITE TECH (CHRISTIAN) TO REPLACE MY FRONT WINDSHIELD. WHILE HE WAS IN THE PROCESS OF FIXING MY GLASS HE BROKE THE LEVER FOR MY HOOD. I HAVE CALLED SEVERAL TIME TO REPORT THE SITUTATION TO THE SAFELITE COMPANY BUT KEEP GETTING THE MANAGER (ROBERT M***) THAT IS VERY RUDE AND DON'T PAY ATTENTION TO WHAT THE CUSTOMER IS SAYING. HE HAD ALREADY MADE UP HIS MIND THAT IT WAS NOT THE TECH FAULT BUT MY FAULT OR THE LAST PERSON TO SERVICE MY VEHICLE. I EXPLAINED TO HIM AS WELL AS THE TECH THAT MY CAR I... read more
Safelite's windshield "repair" made my windshield's damage visibly worse! I had about an inch long fine line crack in my windshield and by the time their technician was done with it, it had devolved into a star-like series of cracks. The technician acknowledged that it looked worse after he finished his work, but the good news is that they could use this payment towards replacing the whole windshield. What a scam!! You have a small damage and they come and make it bigger so that you have to buy a new windshield?! I should no... read more
It's been over a month and my windshield has not been properly replaced. I had a chip on my windshield and it eventually turned into a long crack in front of the passenger side. I called Safelite and they confirmed they can do the job and recalibrate my windshield on site. A technician arrived at my house and replaced with an aftermarket windshield but cannot recalibrate. He told me that I need to bring my car to the shop because he does not have the proper equipment to recalibrate onsite. I was a bit concern with the error ... read more
One of the most miserable services experiences we've ever had. ***** forced us to take our car to Safelite instead of the dealer and actually told us we would be forced to pay more out of pocket if we went to the dealer instead. Safelite told us it would be a day. They had the car nearly two weeks. And then upon having us come and finally picking it up and paying, they forgot to calibrate the camera that supports safety features. The warning lights were blinking as I pulled away and while driving or idling. They failed to ca... read more
I had one of their technician come out to fix my window after he left I went out there to wipe my car down and my car wouldn't start. So I called him back and let him know what had happen. And he said when he left my car was working fine. That was it so he was basically saying F Y figure it out on your own. Left me with all my windows down, cause my car won't start. So I had to call AAA for somebody to come out and take a look at my car and figure out what was wrong. Come to find out he left something on while he was working... read more
Safelite misleaded me that they will come on schedule time. I cancelled my business appointment and kids doctors appointment because of this company. After multiple text which they also made money from it, no body showed up on time. Customer service was very rude. Safelife moved my schedule 5 days ahead without notifying me. I found out from the direct company assigned to do my windshield that they do not have my windshield in stock. Why made me pay? They took my money, time and misleaded us. Worst of all their customer serv... read more
Safelite replace my windshield with a new? windshield that was already chipped. I made the mistake of giving them a check before I noticed the damage. Now they want to turn it in as a warranty repair instead of promptly replacing the windshield with a new undamaged one. Stay tuned.
Frequently asked questions about Jn Phillips Auto Glass
How is Jn Phillips Auto Glass rated?
Jn Phillips Auto Glass has a 1.4 star rating with 551 reviews.
When is Jn Phillips Auto Glass open?
Jn Phillips Auto Glass is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com