Jn Phillips Auto Glass

Linda L 

on BBB

3 years ago

This company is totally incompetent and has no clue about customer **********************. Because of the area I live and the insurance coverage I have I have had to deal with these people twice and both times were just an amazing disaster. Wrong windshield, wrong gasket, set an appointment through there call center 4 days later no appointment. Everything that I have experienced with this company has been negative negative negative and I would tell anyone do not use Safelite Auto Glass!! And now I have turned it over to my i... read more

Rich H 

on BBB

3 years ago

I scheduled an appointment, they never showed. When I called, they told me that they didnt have a technician to come to scheduled appointment, so they told me to bring it in. When I took it in, they couldnt provide the needed service and the service rep stated that she didnt know when they could get the windshield replacement order in. Very poor service! 

Gilbert C 

on BBB

3 years ago

I am on my third attempt in trying to get Safelite to properly fix my windshield. They seem to be incapable of properly reattaching the rear view mirror assembly on my car. Its currently dangling by its electrical cables for the second time, and I just received a text (at 6:33PM) that they are at the last minute changing my appointment for 8AM tomorrow morning to fix it again. They now want me to come to them instead of coming to my home per our earlier confirmation. Stay away from Safelite. It is impossible to speak to an a... read more

Eric N 

on BBB

3 years ago

I scheduled an appointment with safelite and when they arrived they started working on my car and noticed a little bit of rust hardly anything and they said they couldnt continue with the replacement so they left me with no windshield so I couldnt even drive home from work. I called a different company and they said my car was red flagged by safelite so I called another company and they were able to Install a new windshield because they said it hardly had any rust and they didnt understand why safelite wouldnt work on it but... read more

Ronnie or melinda L 

on BBB

3 years ago

They sorry. They pretty much stole my money and drove off. I immediately called ***** he TOLD me i had to call the local office and when i did he nonchalantly told me i had to bite the bullet or get them to put a new windshield in. I called them for a small repair on a windshield cost me $119.45. The spot is still there by th e time i got out of my vehicle to look at the windshield ***** was gone. I had a small repair fixed before from safelite and you coukd not tell anything was wrong unlike this repair you can still see it... read more

Charles M 

on BBB

3 years ago

I have lease Infiniti. Windshield has crack and I'm at lease end . Made appointment gave all information about car they show up with wrong windshield. Installer tells me they have to reschedule and I have go to shop. No problem they call me make second appointment. Now I have to cancel all other appointments for inspection and drop off . Day before second appointment they text me to cancel that appointment they just found out not in stock on back order. And want me to reschedule again. Not happening. I called pinnacle no pro... read more

Tracey T 

on BBB

3 years ago

I would give no star but had to select one in order to write a review/write a complaint. I call Allstate and arrange service to have my car windshield changed at Safelite AutoGlass at location *********************************. First time I drop off my car and the service guy told me that the windshield they got has a cracked in it. I told him ok and lets make another appointment. The next following week, I went back to dropped off my car with a service guy named, ******. He told me that someone will call me when my windshie... read more

Briana N 

on BBB

3 years ago

I scheduled an appointment to get my windshield replaced and the day of my windshield being replaced the technician rushed and cracked my right molding. I was then charged to have to pay $350 for a part I didnt break and found it very unfair to pay for something a Safelite technician broke. I called many times to understand why and no one would give me an exact answer. Never trusting Safelite again. 

Alexandra T 

on BBB

3 years ago

Safelite in *********, ********** is a complete JOKE and fraud. They "replaced" a windshield on my Infiniti G35 and put in wrong moldings which were peeling off. In addition, the moldings were not even the correct size. They told us to wait 24 hours to make sure everything is good, but in the meantime, they went ahead and cashed our check for the deductible of insurance and closed the case even though it was not complete. Here's the little scam they have going: they cash the check and close the claim so they get the money fr... read more