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Jn Phillips Auto Glass

1.4

About this business

JN Phillips Auto Glass offers a full range of automotive glass replacement and repair services. The company works on domestic and foreign cars, trucks and recreational vehicles. It performs thousands of repairs and replacements annually for windows, windshields and sunroofs. JN Phillips Auto Glass uses premium glass and Silka brand urethane adhesive. The company also helps customers with insurance claims and maintains relationships with various agencies. It is a member of Teleglass, a national automotive glass repair and rep... read more

Location details

11 Wheeling Ave, Woburn, MA, 01801, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to Midnight
SunClosed
1.4551 reviews
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David T's profile image
David T 
3 years ago

Needed 2 windshields replaced in September and decided that the best way was at home and have them do both at the time.Tried to call and schedule but was greeted with the message that only online bookings were permitted.Fired up the chat agent and asked about the proper way to schedule 2 different vehicle installs at the same time/location to avoid paying the remote install fee twice.Booked both like was instructed online and they showed up on the correct day and morning, payed extra to be the first appointment of the day, s... read more

Carlie M's profile image
Carlie M 
3 years ago

replaced my windshield Sep 24, 2021, windshield crack Oct 27, 2021 not honoring the warranty. The product is very low quality, go somewhere else. $315.65 

Darrell S.'s profile image
Darrell S. 
3 years ago

The customer ********************** for this ********************** is awful. I do not recommend this company to anyone. They do not follow up with appointments or call back. 

LessonLearned's profile image
LessonLearned 
3 years ago

I took my ******** **** S550 to Safelite to have the windshield replaced. One and a half hours later they called saying they were done. It was raining the whole time and when I picked up the car, I turned on my rain sensor for the wipers and started to drive away but the wipers were not coming on. I went back inside to tell them and a supervisor explained to me that the rain sensor for the wipers will not come on unless the car is being driven down the road at a higher speed. He specifically said it won't turn the wipers on ... read more

Suzanne P's profile image
Suzanne P 
3 years ago

Filed a glass claim for my windshield. What proceeded was hours of my life spent on the phone back and forth because I would get a VM from safelite telling me one thing and then I would talk to a representative that told me another thing. They were rude on the phone, not friendly at all. At the end of it I went with another company. I will never use Safelite again. 

LINDSAY M's profile image
LINDSAY M 
3 years ago

August 5th 2017 I used safe lite to replace my window and they came to my home with an already cracked windshield and had to take money off of installation due to me traveling across country. Fast forward to today and I took my brand new vehicle in (upon my previous experience and others) and I am now driving a brand new vehicle with ZERO safety features because they ordered the wrong windshield. I spoke with the manager of this location, not only did she continue to speak over me- she offered me the measly value of $150 (wh... read more

Steven H's profile image
Steven H 
3 years ago

I own a 2016 C7 Z51 Stingray. I recently had it detailed before I put it away for the winter. I had to get the windshield replaced so I took it to Safelite, **********************************, to get a replacement windshield. When I picked up my car it didn't take long to notice all the smears and smudges they didn't bother to clean after installing my windshield. It just doesn't seem like a fast-paced business like this has time to be professional enough to handle a small little detail like returning my vehicle to me in the... read more

Josh H's profile image
Josh H 
3 years ago

While I will say that the original windshield replacement was speedy and well done, there were a couple glitches. First of all the tech left the windshield heater wires unplugged in the A pillars and they had to send someone back out to reconnect them. More importantly, the pivoting windshield support device that the tech suction cups to my driver's door window left several deep scratches in the door window. After almost two weeks of back and forth with *** in the office and never receiving a call back, I called and they inf... read more

MARK A's profile image
MARK A 
3 years ago

safelite treats everybody as a number not as a valued customer. they put my phone number wrong an i saw mistake an i corrected it. they said they called me an i didnt answer, pop they called wrong number. an my service had taken 1 an a half weeks an not finished. they told me they had to order a part window moldings an would take 48 hrs, 1 week passed an nothing. pardon my french but they try ordering a lexus part from ford,idiots,stupid... i called lexus an it was in stock. wel they were stressing me an i finally gave up an... read more

Frequently asked questions about Jn Phillips Auto Glass

How is Jn Phillips Auto Glass rated?

Jn Phillips Auto Glass has a 1.4 star rating with 551 reviews. 

When is Jn Phillips Auto Glass open?

Jn Phillips Auto Glass is closed now. It will open tomorrow at 8:00 a.m. 

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