Jn Phillips Auto Glass

David C 

on BBB

4 years ago

Ft Worth canceled our appointment twice without any explanation impossible to communicate with. 

Rebbeca S 

on BBB

4 years ago

I had my windshield replaced in Loveland Colorado in March of 2021. 1.5 weeks ago I got a chip in my windshield. I called to see if the chip would be covered under warranty but all you get is recordings to set up an appointment when you call Safelites number. The tech came out today and told me the chip would not be covered and when asked how much a repair would be, I was told they didn't do repairs. He called someone and they quoted me at 427 dollars to replace my windshield. I paid 407 in March. I am disappointed that Safe... read more

Than M 

on BBB

4 years ago

We had a windshield replaced on a 2018 VW Atlas and paid for the calibration of the electronics. Now, 5 months later the blind spot, lane assist, parking, etc are all randomly stopping and starting. I tried contacting Safelite by phone but it simply goes to a computer system that will NOT allow you to talk to a person and tells you to schedule online and hangs up on you. According to VW Service, the windshield is an after-market windshield (OEE) and VW has problems like this all the time with OEE windshields. Safelite said n... read more

Michael P 

on BBB

4 years ago

I HAVE TRIED TO REACH THEM AND NO ANSWER GET DISCONNECTED AND NO REPAIRS FIXED WINDOW WORSE THAN BEFORE SERVICE 

SS 

on BBB

4 years ago

The worst service I've dealt with in years! I spend additional $225 at a Porsche dealership just to turn off the driver side airbag warning light, because the Safelite Auto Glass technician couldn't turn it off he unplugged its wire from the overhead console during installation. The shop owner told me I would be reimbursed if I show him the dealer receipt, which I did on May 26, 2021, in person. But as of June 18, 2021 I have received no updates as to when the $225 would be reimbursed to me. Timeline: Windshield replaced rem... read more

Sarah L 

on BBB

4 years ago

Technician installed a cracked windshield and told me I had to wait two weeks before they could install a new one so the glue could cure before they removed it again. Called to make an appointment near the two week mark only to have them call back a couple days later saying they had to cancel because they had no windshield in stock. The store manager tried to explain just in time order etc but was u willing to refund my deductible because he said the insurance company wouldn’t allow it. Taking no responsibility for his emplo... read more

Deborah B 

on BBB

4 years ago

Safelite glass needs to change slogan. Called to fix our truck windshield. Their don't service that area. We can't come to you (as their slogan claims) we'll call you back they say three days ago. I'm pretty sure I will have ANY other window repair shop fix my window. I will not do business with Safelite. 

Stephen T 

on BBB

4 years ago

Waited 8 days received confirmation text on the day window was to be replaced arrived at store and they tell you we don't have your window 

Christina E 

on BBB

4 years ago

I contacted them twice via their website form and they refuse to reply. Horrible customer service. Also they force you to have your cars camera recalibrated by them. Which they charge $600, but the dealer charges $400. And they don't allow you to take your car somewhere else to have it recalibrated yourself.