Jn Phillips Auto Glass

Andrew V 

on BBB

4 years ago

Scheduled to have my windshield replaced at my house. Technician came out and did not come with a Windshield and advised me I'd have to reschedule when I had set aside this time for the windshield replacement. He then advised that he would have someone call me and they didn't until a week later when I had already schedule one on my own. Today I found out more issues/hassles. I had selected the earliest appointment which I found out wasn't really an appointment at all. And should be removed from your scheduling I selected the... read more

Anthony F 

on BBB

4 years ago

Only gave them 1 star because I had to select something. Appointment was set and met quickly, but either the windshield they put in had a broken mount for rain sensor or the tech broke it. It has been a month since they put the windshield in but still have not replaced the broken part. I have spent no less than 12 hours on the phone trying to get an answer on what part they are waiting for and when it will come in, but no one at the 7 different phone numbers provided to me my Safelit themselves is able to answer me. They too... read more

Courtney P. 

on BBB

4 years ago

Someone broke my window in September 2020, and ***********recommended Safelite. It is May 2021, and the issue is still not resolved. I had to visit the Safelite location near my home (a 30 minute drive) at least six times (maybe more?), and my window is still a mess. I experienced all of the following: -Broken glass installed in my window -Faulty regulator installed in my window -Regulator ordered but had not arrived -Wrong part ordered -Regulator installed snapped -Wrong piece of glass installed It has been a NIGHTMARE, and... read more

rob 

on BBB

4 years ago

Absolutely one of the most corrupt businesses that I have ever had to deal with. Payment system is purposely made to be as difficult as possible. No responses to emails and no phone number to get anyone to answer 

w j 

on BBB

4 years ago

I have been getting my car fixed at difference places for almost 50 years. This has been the worst experience i have ever had in attempting to get my car fixed any where in my whole life. ( Don't walk away from this place you need to RUN AWAY FROM THIS PLACE!!!!!! ) 

Mona S 

on BBB

4 years ago

My husband took our 2020 VW to get a cracked windshield replaced. He waited for over an hour only to learn they did not have our windshield in stock because it is a heated windshield. He was told that it would be ordered and we would be contacted when it came in. My husband was upset because he waited for so long for something that should have been easy for them to tell him when they took our vehicle. We had not heard from Safelite for over two weeks and my husband decide to reach out to them to see where they were in the pr... read more

Mattie R. 

on BBB

4 years ago

I had a very small rock chip and scheduled a Safelite technician to come and repair it. My glass cracked almost entirely across my windshield as a result of this "repair". I am now being charged $587.20 to replace my window that did not need replaced two hours ago. When I spoke with the manager he proceeded to explain to me that "these things happen" and that they have no liability for cracking my windshield. 

Jean M 

on BBB

4 years ago

My van came out if the shop with part of the bottom windshield seal missing on both sides and the antenna mast was gone. The windshield wooers do not fit properly. I believe it is the wrong windshield. This company had plenty of time to orfer the correct windshield , seal and its just pure neglect that my antenna last is gone. Also they left some kind of tape on the windshield to hold it onto the van. I am dissatisfied and actually I wlnfurious. 

Sebastien M 

on BBB

4 years ago

Had an appointment between 8-5. No communication all day. I had a missed called at 16:37 with no voicemail which I returned with no answer within 8 minutes. Appointment was cancelled and rescheduled for 12, yes 12 days later! They also said that a text would be sent when the technician is on its way but nothing.