Intuit Inc

Nicolas E 

on BBB

5 years ago

Bough a Quicken 2016 disc as I dont need or use online features. Just needed a program that works for basic accounting. Installed and used, but recently I had to reinstall do to virus. There system forces an account check, since I dont have their newer services, it wont connect as such I have no way to access my backed data or even use the program I bought a hard copy for. Their response is sign up for new services. 

Rebecca L 

on BBB

5 years ago

I made in XXXX XXXX.25 and I have no dependants or write offs so I was supposed to be getting a EIC credit and receive 342 from the feds and 166 from the state it came back and said I was not getting anything from the feds and only the 166 from the state when I tried to call to speak to someone I was told I wouldn't be able to speak to someone without paying 60.00 so I called to have another tax man do a review on my taxes because I couldn't get through to speak to anyone at TurboTax it sounds like I might not be the only pe... read more

Joe W 

on BBB

5 years ago

I was told numerous times that I could not close my Quickbooks account if I still needed access to it to file taxes. This is not true. I was convinced to pay for three months services that I did not have to pay for. Also Intuit did not close my merchant services account or inform me that I needed to close the account, which continued to charge me for receiving credit cards when I informed them three months earlier that I no longer needed their services. They had me pay unneccessary charges in excess of $600.00. This is an un... read more

Amanda G 

on BBB

5 years ago

I've been a Turbo Tax customer for 10+ years. This year I had healthcare marketplace insurance for the first time. They did NOT prompt me to enter a 1095-a form (on their forums they stated it wasn't a common enough occurrence to warrant being prompted...but they're asking everyone about offshore bank accounts like they're commonplace) and I had no idea I needed to have one. Because of this, it has been 52 days and I still haven't received my refund. They are now threatening to take my fees out of my bank account because my ... read more

kevin k 

on BBB

5 years ago

used turbo tax for many years, but this is the last. They just added $60 to my bill for filing so when from $80 to n$140. this is Hugh scam 

Linda C 

on BBB

5 years ago

These nasty crooks refused to issue a refund even though I submitted the complaint via BBB. They have the audacity to say that all I had to do was search through the help section. I will never, ever again use them nor my entire family. They have proved to me that greed is their foundation above honoring customer service . Brian ******, the president, sent me a PDF document with their unapologetic response stating that the 1095-A is found in the help section. How are we supposed to know this? They have this so hidden as a way... read more

Rob H 

on BBB

5 years ago

i used turbotax service to do my taxes, i was charged a fee, when doing my taxes i had a 1095A form and i asked about it, the spokesman told me did have to worry about healthcare. well i have received a letter from IRS stating other wise and this has caused a long delay in me receiving my tax return. i called they did accept the burden said they made this mistake with several people now they saying they are taking payment out of my bank account on 4/03 weather i have my tax check back or not. i dont believe should be paying ... read more

Scott S 

on BBB

5 years ago

This actually should be zero stars - I like many others are very upset with the way Turbo Tax have treated their customers this tax season. I was one of the "fortunate" individuals that have been scammed by their fees and then to make matters worse leaving out the 1095-A form question has put my tax refund behind by 6-8 weeks. I was confident with Turbo Tax in being above board and sending a completed return. However, that hasn't happened. And, when confronted they say nothing can be done because I bought an online product t... read more

Matthew W 

on BBB

5 years ago

This year I used the 2019 Deluxe version with Federal Returns efile and State Returns. The Federal portion worked correctly. Unfortunately the State portion failed. I went thru help line and a TurboTax Tech took over my computer to try to resolve issue. Unfortunately this individual didn't understand what filing taxes in US means so could not grasp what problem was. The problem was as I inputed tax information, the software did not calculate any state taxes. It always showed I owed $0 taxes. I do not efile state taxes so I n... read more