Intuit Inc

Chris B 

on BBB

4 years ago

Unsubscribe from email requires login and a ten step process. Emails were excessive, were not asked for, and create risk of phishing attacks. Almost all companies offer one click unsubscribe. I had been receiving emails several times a week for months, now. I wanted to unsubscribe but I click the button and it asks for an account name... I enter that... password... required a special password ** I had to reset it (3 step process and 5 minutes of my life burned), log in with new weird password *** it wants to do MFA with my ... read more

Karen G 

on BBB

4 years ago

I had an issue with missing data all of the sudden so when I called Intuit they said they would have to upgrade me to the new edition for $698 so in order to get assistance. Magically after I paid the money and upgraded my data returned. I asked what are the new features with the upgrade and was told there are none and when I get my e-mailed receipt it was for $828.48 not $698.00. I can't help but feel like this is the new way, hold a companies data hostage by forcing a required upgrade that doesn't give you anything new for... read more

Michael S 

on BBB

4 years ago

I have been using quickbooks and merchant services for about 1.5 yrs. I have had multiple problems with the lack of customer service. I have had issues with changing my phone number and bank account with merchant services. Every time I have called, either it is an automated message saying to contact us through the website or the person I am speaking with has no knowledge and cannot help. There is no email to communicate through. The only other way is through chat. I have tried to chat multiple times to get issues resolved an... read more

Hunter O 

on BBB

4 years ago

I am very disappointed in this company. I used Intuit without incident for years but this past month the Intuit Online Payroll duplicated my checks to my contractors. This resulted in me losing over $10,000. There was no explanation given by Intuit. They only offer "chat" for customer service now. This resulted in the situation getting more confused. When a small business owner is suddenly missing $10,000, they deserve to talk to a real live person. I give hundreds of dollars a year to this company and have for years. I dese... read more

Manuel P 

on BBB

4 years ago

I was contacted by a representative from Right Networks. I have been a customer of Lacerte for about 30 years and have been very pleased with the product and technical support. I have been a CPA for nearly 40 years. I have a small office. After looking at my network and the size of the data that needed to be uploaded, I was told by the rep at Right Networks it would take 4-8 hours and then I would be operational. The person assigned to upload our data was unable to do it after about 4-5 weeks. I started working with the indi... read more

Nuo X 

on BBB

4 years ago

USERS BEWARE! ONCE YOU SIGNED UP, YOU WON'T BE ABLE TO CANCEL YOUR SUBSCRIPTION! I've been trying for month to cancel my subscription, since I'm no longer using their services. I'm signed up on a monthly plan, I thought this would be easy as so many subscription based business make it as simple as a click in your account settings. BUT IN THIS CASE IT'S NOT THE SAME!! They do have a Cancel My Subscription link in My Account Settings, just so this website looks compliant. But after you click on the link, it only shows a phone ... read more

John K 

on BBB

4 years ago

Turbo Tax put in the wrong 2018 AGI for me and would not correct it even though I repeatedly put the correct number in. They gave zero help when I called their help desk and when I tried to print out my tax return to send it in my mail they gave me incomplete data. Complete waste of money and time and now I'm filing my taxes late thanks to them. DO NOT USE TURBO TAX. 

LisaL 

on BBB

4 years ago

We have been a business customer of Intuit/Quickbooks for 23 years. Recently our data file was determined (by QB), to be damaged. Quickbooks asked we upload our file to their Data Services division for review and repair. It took 5 days just for the case to be assigned to a technician. After his review, he said he could not see any issues with the file. He did not correct the issues we were having either. The technician clearly did not review the entire case notes. We have even more damage now, and file has been re-uploaded t... read more

DW 

on BBB

4 years ago

Intuit Quick Books may be a king of a product type, but the customer support is SO BAD I am shopping around for alternative products again. I was double billed, when set up by a small business rep, for a desktop and online product, of same function, at the same time. I was then overcharged for the online products I am using, when bulk pricing did not renew. Simply trying to cancel a product I wasn't using (and didn't have log in info for) and receive a refund, cost me two hours on the phone, still with no resolution. The mai... read more