Intuit Inc

Sutton P 

on BBB

4 years ago

Three weeks ago we sent our file to Intuit Data Services in order to fix payroll errors. After Intuit returned the file, we found a lot of missing data, as an example over 80% of our employees were missing. Intuit told us we would have to manually rebuild the employee info, after rebuilding all of the data we were still unable to send payrolls to Intuit. Made over 15 call request over the course of two weeks, while also spending over 50 hours with the Intuit help desk representatives, supervisors and data services. Yet, the ... read more

Paul P 

on BBB

4 years ago

An absolute NIGHTMARE. I switched to TT in 2018...did CD Rom. Very clunky. Went to TT Live in 2019 and was not told the two did not communicate! I spent hours trying to upload 2018 PDF into TT Live 2019 and could not. I still paid full price. Fast forward to this year. Schedule E does not work at ALL. It has multiple bugs and glitches. Dozens of landlords I know online and locally are LIVID. I was to the point where I was going to click for full service, but it is not an option for me due to the dumber of properties I have. ... read more

JEANNE M 

on BBB

4 years ago

Intuit charged $528.50 to my business credit card without my permission for an annual subscription fee for my closed business. I have spent over 4 hours trying to get my money back. Today is the third time I was told I will receive my money in 7 to 10 business days. They also charged 2 monthly charges of $28.50 x2 = $57.00 that they have not returned. I have recorded each long conversation and received email confirmation claiming I will be refunded. I will be letting my National Franchise group know not to use their Merchant... read more

Derek M 

on BBB

4 years ago

I have used Turbo Tax for years. Due to circumstances i had to file my 2018 taxes a 2 years late, April 2020. I E-Filed 2018 with turbo tax. My 2018 return got rejected and I had to amend and mail in. I did not get notice that it was accepted until Dec 2020. I purchased the Delux package so I could have help with filing my 2019 taxes correctly via E-File as I knew I would be filing late again and did not want to wait on the mail in amendment once more. Fast forward to now. I waited until January 20th, 2021 when the E-File wa... read more

Angelica G 

on BBB

4 years ago

So First back in 2018 I filed with turbo tax and in 2019 my bank account info changed after the first stimulas no issues with the first so of course as the second came out I was excepting to be able to have time to update my bank info or have my money sent to me instead I got an text message saying that an email had been sent to me on Jan 15 to update my bank info unknowning to me bec of no earlier warning text or email, Jan 15 was the dead line date to update info so I called and talked to them bec i never got the email so ... read more

Jaycob R 

on BBB

4 years ago

This company prevents me from downloading my previous tax year documents and hold them in hostage until I file my 2020 taxes with them. Those are my tax documents! I paid for them when I efiled and Turbotax took the fee out of my refund check to use their service. Now they withhold my previous tax documents to force me to use their service again before releasing them? That is some crooked garbage! The message that pops up when I go to download my previous tax years is: "Looks like you didn't file with us last year or you fil... read more

Krystal R 

on BBB

4 years ago

I filed my 2019 taxes with Turbo Tax in 2020 and paid for them to be e-filed to IRS. THEY DID NOT SUBMIT MY TAXES TO THE IRS! I filed my taxes with them as I normally do each year. For 2019, I was due to pay the IRS some money back. So, using Turbo Tax, I signed a form consenting that I would allow the IRS to withdraw the money I owed from my bank account. This consent form had my bank account information from which the money to be drawn and the date I suggested for the IRS to withdraw it. This consent form was signed at the... read more

Greg S 

on BBB

4 years ago

Intuit support is among the worst support that I have ever dealt with. Our business has a ProAdvisor Account and they never work with you on getting anything fixed with Quickbooks. I would really stay away from them and find a better accounting software. 

ashby a 

on BBB

4 years ago

The turbotax2020 is a sham. Not only do they NOT have adequate customer service contact information on their website, but apparently their software is full of bugs. In fact, I cannot even install turbo tax =- because of an error XXXXXX ? Everybody needs to be warned, and you really need to take their rating down a bit.