Intuit Inc

Upsetneedinfo 

on BBB

4 years ago

I've used TurboTax for 10 years and after this year me and my family will not use them anymore. It's been 36 days since I filed taxes. Every time I've called I get a run around. They could at least give information on why TurboTax users are not receiving their refund but everyone I know that uses H&R Block or other companies received theirs in less than 2 weeks. So it's something between IRS and TurboTax and nobody will give information. One customer representative said TurboTax and IRS is communicating and he doesn't now an... read more

Terrell B 

on BBB

4 years ago

I've filed with TurboTax a few times now and have only had minor issues, like them agreeing to deduct their service fee out of my tax refund but instead charging my debit card before I even receive my refund. HOWEVER, they messed up big time this time around and refuse to own up to it. I filed with deluxe and was supposed to receive my refund around 3/7/19 and never did after going back and forth with the irs and TurboTax, I finally got an irs agent to explain that out of the six dependents that I filed for only four of them... read more

James R 

on BBB

4 years ago

I was on the phone for two hours because the turbo tax disc would not work in my computer. They took my information twice and still no refund. The company sucks 

Erin L 

on BBB

4 years ago

I paid extra so they would provide audit and post-file support. They literally do not answer the phone. I waited an hour. There is no way to request a call back or leave a message. I wasted $100 to buy the support feature. I don't recommend the service. It's very poor 

Jack M 

on BBB

4 years ago

Ok, bottom line is the product is not very good and Customer Service is horrible. First, I spent 5 hours over 2 days total trying to get my download for a Mac instead of the PC version they sent. Fine, I finally got it sorted out and did my taxes. I e-filed them and printed a copy. I then wanted to save a PDF version to my computer and there is no save function anywhere in the program they downloaded for me. I just spent 2 hours with a customer service representative who did not listen, and after an hour and a half finally g... read more

Robin L 

on BBB

4 years ago

Turbotax is a good app to use, but the turbo card is the worst for customer service. Some how my taxes got put on a card that I never received from turbotax. When found out where it went I called and fought with customers service for 4 days and the only help that they offer was to send a new card and waiver the fee for sending a new card. I will never use turbo card ever again. 

James N 

on BBB

4 years ago

Have been using Turbo Tax for several years now due to ease of use and simple filing at low cost. However this year there are several hidden fees that were either almost mandatory (MAX benefit or I could not claim a certain deduction), or not revealed until the very end and I could not back out and did not know the total cost until too late to reverse. Turbo Tax ended up charging $265 for a very simple tax return: $120 Federal Tax return with e-filing, $55 for State return with e-filing, $50 for MAX, $40 fee for paying Turbo... read more

Brandon A 

on BBB

4 years ago

I paid for Turbo Tax Premier / Live which promises access to Tax experts. When I had issues this year, I asked to speak with a Tax Expert, all I got was support staff. My requests to deal with an actual tax expert were ignored. I paid hundreds of dollars in fees for nothing. 

Mike 

on BBB

4 years ago

Would give zero stars. TurboTax screwed up millions of returns- forcing people to enter incorrect stimulus info on their taxes which have now delayed those returns. And they are not accepting responsibility nor helping.