Intuit Inc

Chad L 

on BBB

4 years ago

DO NOT use turbotax for filing your taxes! They changed by bank account number to a random number that I do not own (i seriously would have had to type random numbers to get that account). I was supposed to be getting about $2000 back, but after 2 months, still have not received it. IRS was no help, and Turbotax was even less helpful. I call every week and I get a "call us next week" EVERY TIME! never using them again 

Kevin L 

on BBB

4 years ago

I live in a FREE file state of NY. I filed my own taxes for 2020 using Turbo Tax. I was charged over $250 for using a service I did not select nor use. Despite living under the gross year minimum to file free and entitled to $0 at the end of my tax completion I was charged. Many articles this year claim turbo tax based customers into buying or adding on services they didn't need. Current lawsuits I read are pending. I filed for a refund on my $265 and denied both times. 

Sue S 

on BBB

4 years ago

3 months later and i am still waiting for my refund, they are taking the money i paid for filing out of my bank account and they still not completed their service, i will NEVER use them again. I am assuming of course on their end i will be billed twice and that they are the reason my tax refund has not been released. 

Christie H 

on BBB

4 years ago

Beware of quickbooks. You will have difficulties if you choose them for your payroll and online services. Quickbooks has been horrible to me. I have been simply trying to upgrade my service, and after a month found the upgrade on my own and was able to fix the problem by myself. During that month, I contacted quickbooks more than 15 times through chat and phone. I was shut out of chat 5 times, I would type something and they would either type it wasn't their department, or literally say nothing and close the chat. Another ti... read more

Quinn C 

on BBB

4 years ago

I paid an additional fee to speak with a CPA as this was my first time filing for a side business. I scheduled 3 separate calls with one of their reps and all 3 times I waited on the phone for 20 minutes only for them to no call/no show. I reached out to customer service and could not get the help I needed, so I ended up having to file myself since I wasn't going to pay twice after being scammed the first time. Over the last 1.5 month I have spent so much of my own time trying to get a refund on the service I did not receive... read more

Robin W 

on BBB

4 years ago

I've used TurboTax for 8 years. This year has been a nightmare. The software is faulty. There is a work around for the charitable donations block. TurboTax is aware of this. The error is cited by Turbo tax's "online experts". After much searching I found several responses and took screenshots for TurboTax. I found it after much searching and abysmal assistance from TurboTax; they WILL NOT unless you've paid to talk to a customer service agent. I was unable to e-file my federal form. They care so little about the quality of t... read more

Corey W 

on BBB

4 years ago

After I tried to file for an injured spouse, Turbotax transferred it into a 1040-x (Amended Tax form) to make a profit, which in turn went into my personal checking account and withdrew money to say that I owed the IRS. When I called turbotax about this, they couldn't tell me where on my transcript that I owed a balance to the IRS and they just made a bunch of assumptions that is why money was withdrawn from my personal checking account. When I contacted the IRS and asked about this, the IRS informed me that they wouldn't ne... read more

Stephen N 

on BBB

4 years ago

Intuit Quickbooks is atrocious customer service. Ober the last two days we've spent multiple hours on their chats and telephone . We've been disconnected multiple times. The problem is still not resolved. Absolutely horrible experience. Would not recommend them to anyone. 

Rebecca M 

on BBB

4 years ago

Called turbo card customer service was holding 2 hours every time I was transferred to the department that assists with disputes the agents hang up the phone , it's a joke to them!!