Intuit Inc

Spencer B 

on BBB

3 years ago

I worked with a Turbotax "Expert", Susette ****** (POXXXXXXX) to file an amendment to my 2020 federal tax return in May 2022. In September I followed up with the IRS to check on the status of my amended return and the IRS agent stated they did NOT have an amendment (1040X) on file for me. I contacted Turbortax to find out what happened to my amendment and they said it appeared that it was never filed electronically by their "Expert". They recommended that since I downloaded a copy of the 1040X, I should just mail it directly... read more

David M 

on BBB

3 years ago

Small business owners please be aware that quickbooks and intuit can hold your funds for 270 days without giving you a real reason. They say they don't feel comfortable releasing my funds ($7600). This kind of money hurts a small business for day to day expenses and operations. It is unethical the way they hold funds from small businesses because as I have investigated quickbooks and intuit do this to many other companies. Instead of helping small business like us they are hurting and making it even more difficult to operate... read more

Alexandria D 

on BBB

3 years ago

I have just experienced the worst customer service conversation in my life. The agent Paul Jonathan was combative, condescending, and simply unprofessional. I requested to speak to a Supervisor and Paul Jonathan continued to block my request. He has purposely wasted my time because he refuses to engage a supervisor; per his words "No need for a supervisor I'm more knowledgeable compared to our supervisor here since our supervisor didn't do a daily call like us." I was told over and over I would not be able to switch billing ... read more

Demmi-Elise J 

on BBB

3 years ago

9/13/21 I cancelled my accountant through the online cancel option. On 10/13 I received an email that I was billed by Intuit. 1St phone call they tell me to log in I try and from their website it says i am no longer able to log in because I don't have any intuit products connected to my account, I dont have any products but I'm still being billed? I tell this to the person on the phone who then has me try multiple ways to sign in/recover my account. After 10 minutes of trying to log in unsuccessfully he tells me that I'm not... read more

Deja S 

on BBB

3 years ago

Terrible company, you lose access to your account, lose all of your information, go through hoops trying to regain access, AND can't cancel your account. They're a scam that take your money. Do not lose your money to this company. 

Sartaj A 

on BBB

3 years ago

My tax return for the year 2019 was not yet resolved to TurboTax and it conduit online sinkhole, Intuit!!! I can not mention what an agony I had been through all this time. I called these guys numerous time and they will play you ping-pong between Turbo and Intuit. After 7 months of effort I gave up and now I can not file for the next year as well due to this anomaly. 

Bethann 

on BBB

3 years ago

I have spent 26 days on hold, talking to customer service reps, talking to rude operational reps. I have made three trips to my bank. I have had a bank employee sit on a phone call with me, for 45 min and still, I am unable to get my funds. I have jumped through sooooo many hoops for this company, trying to get what is rightfully mine. This company is pathetic. In the end, I had to call my customers, refund their money, that intuit had (and would not send to my bank) After alllll of that and another 25 min. on hold, I am tol... read more

Vandit P 

on BBB

3 years ago

I bought Payroll Annual Enhanced Accountant subscription last year on 8/04/2020 for 615.00. It was renewed on 8/03/2021 for $700.00. Payroll was working for couple weeks and than it stopped working and renewal date went back to 08/04/2020. QuickBooks agent stated that there is problem on their end and made me suspend the original payroll subscription and made me buy two new subscription. Two new subscription worked for couple hours and than renewed date changed back to the sign up date and my payroll stopped working. Every a... read more

Amber M 

on BBB

3 years ago

I have unfortunately been a pro-advisor with Intuit Quickbooks, use their payment processing, payroll and accounting software in conjunction with my small business clients for many years. Although they have a history of being overpriced, over selling customers and BASHING professionals with the DIY software, I have stayed loyal...mainly because the software itself worked well if you didn't need them to migrate or transfer anything over. Recently we discovered through an audit that their programming is automatically and rand... read more