Intuit Inc

Terri R 

on BBB

3 years ago

If I could give turbo tax a zero I would. They hide fees. And when you talk to customer service The only response you get you should of looked at more information. I cannot believe TurboTax practices such poor business practice. I never agreed to the extra charges and nor will I ever use TurboTax again. 

Jimmy J 

on BBB

3 years ago

Here's my issues with tt. They held my stimulus check for almost a week last year. I wasn't able to get through to anybody. This year there's more problems. Turbo tax uses tpg to distribute their customers refunds. This year the irs has sent my refund to them because I elected to have fees for using the software deducted from the refund, tpg has yet to send my refund to my bank. They said it was sent but my bank has no record of this. This is still a pandemic and times are hard enough to have to deal with this. I'm going wit... read more

Susan L 

on BBB

3 years ago

TurboTax/Intuit is a fraud. little to no customer support, yet they charge for such. It can take you days....no exaggeration, to contact a Support member. If you are lucky, you might get one. They rake in millions a year by coercing customers into thinking that have solved their tax filing questions. They encourage us to call by providing many "800" numbers, but just try to reach a tax assistant. It could take days', or you might not be able to contact one at all. If you opt in to use the "online" customer assistance approac... read more

Mary D 

on BBB

3 years ago

Intuit, Inc. (QuickBooks Online) Don't waste your time or money on this company's product! If I could give it less than one star, I would absolutely do it. My customer payments are being held, my business is halted. They don't care. The product appears to cover all of the needs of small business, but it doesn't come without significant cost, and not only of dollars, but precious time. Once an issue arises, and support is required, you will be sent into the worst "groundhogs day", horror movie type cycle of mind numbing frust... read more

Kathleen K 

on BBB

3 years ago

Customer service is the worst. I have been trying to get a refund for charges to an account I canceled in November. Instead they continued to charge me in December and January. When I speak with a representative they all say the account has been canceled in November and my refund is pending. The refund shouldn't even be necessary but they continue to charge me. I have called in November, December, January and February and they all say your refund is on the way since the account is canceled. What the heck????? 

Caitlin F 

on BBB

3 years ago

This is hands down the worst tax return software I have ever used. I have spent a total of 4 hours on the phone with support today and my issue still isn't solved because they dropped my call. The first 2 hours was spent resolving a bizarre issue over an email that never should have occurred. The 2nd 2 hours was going through 2 different levels of support trying to get me a coupon that would work "for my loyalty". 6 codes, 4 hours of support, and untold frustration and I have nothing because the call dropped and there is no ... read more

Hannah Z 

on BBB

3 years ago

I began filing by using the Turbo Tax Free Edition. Then the program told me to upgrade to Deluxe in order to maximize my refunds, specifically HSHC, so I upgraded. The refunds were not increased by a single penny, and now I have paid you for an unnecessary upgrade, costing me $84.54. I am requesting a full refund. I find the language in your app to be very slick and deceptive. It is a sleazy way to get my hard-earned money. Shameful. 

Robin G 

on BBB

3 years ago

THEY TOOK MY MONEY WITHOUT MY PERMISSION AND GIVEN ME RUN AROUND ABOUT RETURN IT. 

Michael H 

on BBB

3 years ago

I have used the company for 6 years. Each year they hide more and more fees. I was charged an extra $45 for them setting up a direct deposit. They are a scam