Intuit Inc

Maria P 

on BBB

3 years ago

I would give them ZERO stars if I could!!! Terrible company with absolutely awful customer service!!!! They are the worst!!! 

Nicholas D 

on BBB

3 years ago

Really awful company. They advertise free simple filing. No! Absolutely not. I'd be done by now if I just avoided this awful company. I have one W-2 in one state and no deductions. How much more simple can that get? They want to charge me $168 to file that, despite saying it will be free to do so, online, AND on the phone! 

Frank P 

on BBB

3 years ago

Turbo Tax software can be glitchy according to numerous reviews. I had an issue that could not be resolved by three different specialists, one of them being a manager. This problem would not allow me to e-file and did not appear until I paid for the program. The manager told me I would just have to manually print out my tax return and send it in by physical mail. I did not realize that New York State does not allow mail-in tax returns anymore. When I called back I was informed to request a refund and that turbo tax is proud ... read more

Trevor H 

on BBB

3 years ago

Frustrated that this "free" tax service has fees. Also, last tax season I followed the directions regarding the child tax credit. The IRS reviewed and came back stating that it was entered incorrectly, and that we owed more on our tax bill. There is no way to contact or leave a message, and the automated "agent" goes in circles. 

Helia S 

on BBB

3 years ago

The wirst sales people, technical support, customer service and... In the very first day I clearly explain my requirements, based on that I wS offered to buy online pluse. After 8 hrs spending time with more than 10 people in quickbook, I was told I have to buy the advanced version. When I called my dedicated team support, we realized that option doesn't exist in that version. Believe or not no one even offered me the enterprise version and I found out through my friend! Talking to customer service and ... was just waste of ... read more

Tommy H 

on BBB

3 years ago

Last year, my sister convinced me to try TurboTax instead of my usual tax software. I went through the process, but was not able to file due to them being unable to verify me (and it was more expensive than my old processor, too). I ended up doing my taxes with my old program, but TurboTax kept spamming me with emails. I tried pressing the Unsubscribe button, but it just brought me to the account home page, rather than unsubscribe me. I looked through all of the options, and there does not seem to be a way to unsubscribe. I ... read more

Missy P 

on BBB

3 years ago

Unable to file taxes. After multiple attempts to reach a human without success. I have decided to file complaints with BBB 

William M 

on BBB

3 years ago

My company purchased Quickbooks from Intuit to test bookkeeping software, and we were very disappointed with both the product and customer support. Although we received a full refund, I think it's important that we fully document our experience. We contacted VIP priority support several times regarding two major issues with the software. Both issues remain unresolved. The first issue is that we experienced major problems following a Quickbooks representative's advice to purge our company's data. Another representative would... read more

Jeanne C 

on BBB

3 years ago

Last year dealing with TurboTax was a nightmare; software glitches w New York State tax forms took this company weeks to correct. This year, after wasting over an hour trying to upload investing information into tax returns, I was told by TurboTax that their servers were too busy & I'd have to try another time. When was that going to happen? Well the rep didn't really know and then had the audacity to mark my inquiry as resolved. I've tried several times since to begin the process again, only to be told the same thing by a b... read more