Intuit Inc

Michael F 

on BBB

2 years ago

Turbo Tax online. Started free, then they charged over $100 to process. They gave the option of paying by credit card, or paying from my tax return which includes a $39 processing fee, I tried repeatedly to use my credit card but it would not process, forcing me to pay from my tax return and give them an additional $39. I feel they ripped me off by not letting me use my credit card. 

Daniel S 

on BBB

2 years ago

Promises of free filing and getting the most back. I filed a month early for my 2021 taxes - Federal and State both received and had to pay. Part of the "service" that TurboTax provides is that you can set up an electronic payment to pay your taxes. Set up April 17, 2022 - one day before - to pay my taxes. Federal went through - State was not paid. Contacted TurboTax customer support - person on the phone tells me that TurboTax is not responsible for ensuring that the payments go through. She did provide me with the incorrec... read more

Nicholas S 

on BBB

2 years ago

Customer service is no help at all. They hang up on you, give you a wrong number, or when you do talk with someone they have no idea how to help you. Garbage! 

Robert W 

on BBB

2 years ago

I have multiple states to file my taxes. Turbotax charges for each additional state. When I go file, they do not accept my credit card info. No matter what I do, it will not accept. There is no email address to contact, the phone line is impossible to get through, I now have to file a paper copy. Tubotax is unresponsive and there is no where to get satisfaction. I am at a loss and beyond frustration with this company. 

Jessica A 

on BBB

2 years ago

their so called FREE service is nothing more than a bait and swtich operation, you think you opting for 1 service, and then end up charging you almost 100 $ for their so called "free" service, will NEVER use them again 

Ronald B 

on BBB

2 years ago

I have been using QuickBooks Pro since it first came out in the 1990's. I prefer the desktop version because I don't care to have everything stored on the "Cloud". A few years ago I purchased a 2019 version to replace the old program I had been using. I would not be complaining, however the software has not improved much and it just seemed like a waste of my money. Now I am being harassed by a pushy software salesman from Intuit to upgrade to cloud based software or loose tech support I never use, be vulnerable to cyber atta... read more

Terry W 

on BBB

2 years ago

Dishonest! Bought $90 tax prep software which promised free e-file. On the last page, a $25 mandatory fee was added. They lie about the free e-filing! Very deceptive. 

Evan H 

on BBB

3 years ago

This company is the shining example of bureaucracy-run amok. I had a complaint with the company, I was told that my complaint was denied, and they refuse to let me speak to anybody that could explain why. It was painful but the software required me to give them at least one star. 

Chad K 

on BBB

3 years ago

SCAM!!Please beware of Intuit turbo tax at the end of my filing taxes for 2021 they offered a debit card to put my returns on and mail it out to me. I never received the debit card in the mail and after calling every number I could find I was told by an Indian call center they didnt have any of my information on file and there was nothing they can do about it. I got on the IRS website to track my return and they said it had already been deposited into an account. I checked all my bank accounts there were no deposits; and now... read more