Intuit Inc

Jane S 

on BBB

2 years ago

Intuit/TurboTax continues to use deceptive and fraudulent practices. Their pretend customer "support" is trained to delay, stonewall and lie to you in order to cause you to give up on seeking a justified resolution. My son's tax return qualifies for free filing. But TurboTax forced both a Federal and State charge. When I declined to continue with the service, Turbo Tax charged my credit card anyway. I did not print or file a return. They will not refund his money. I strongly recommend avoiding this company at all costs. 

Sara H 

on BBB

2 years ago

I was charged for filing though I hadnt filed. I hesitated to file after the fifth expert gave me different advice on my question regarding a real estate rental. When I realized that the advice they gave would be fraud, I didnt file. I want to take my money to an actual tax expert, so I need my refund. 

edward b 

on BBB

2 years ago

I have been trying to get my form **** from my documents page and it is not listed. I called an agent and we worked for an hour trying to get my access code so she could use my computer and take a look.The access code that should be six digits kept coming up five digits. Her computer could not load my information.I have spent hours trying to use TurboTax for my first time and it has been nothing but a pain in the *** Your software is terrible. It's unstable and it doesn't work. I will never ever use TurboTax again.what a ter... read more

James O 

on BBB

2 years ago

Must agree to TurboTax agreement "telling them" to share all of my financial information with anyone they want to share it with. 

Marla C 

on BBB

2 years ago

Software has a glitch on schedule c. It won't let you file "in spite of error" and customer service screwed up my finished taxes after 7 hours total working on it. went to Tax Act and no issues what soever. They know about the glitch, but won't do an update to fix it from reading the blog sites. Id give it less stars, but I can't. ********************** on this product. And yes I do know what Im doing after being married to a CPA who has passed away and I am now doing my taxes alone again. 

Catherine O 

on BBB

2 years ago

Beware when beginning your tax return. The program automatically selects the product you used the year before without asking if it is still correct. When you are done with the return, and are charged a larger fee than expected, you cannot downgrade. To select a different option, you have to clear all data and begin again. You can, however, upgrade. This seems deceptive to me. 

Latasha S. 

on BBB

2 years ago

Fraud, they owe me a refund and refuse to pay they told me about the refund. They emailed me on 9/28/22 an error occurred during my ** taxes and I would get $30 even if I didn't have to ammend and the reminder $19 if I did. I did have ammend and got nothing. I have been on the phone for over two hours today. I was hung up on by multiple employees. Finally submitted the correct form, told tge refund would be processed. Thirty minutes later got an email my claim was denied. Why would TurboTax email and mail me communication to... read more

Amanda S 

on BBB

2 years ago

Rip off. My boyfriend and my tax returns were short. For example, my refund minus fees and such should have been what was deposited into my account. But both of us were shorted. Mine by -$70 his by -$40 

Lori P 

on BBB

2 years ago

Turbo Taxes new commercial - let us do your taxes - actually means sit on the phone for over 4 1/2 hours while someone continually asks you questions about your taxes. Also, someone who is not from your state does your state taxes without any idea what the state tax laws are.