Intuit Inc

Nathan K 

on BBB

a year ago

I have used TurboTax for years and love how they help average people do taxes, but recent price increases and hidden costs are causing me to rethink my commitment. TurboTax automatically assumed I wanted to use the LIVE package again this year and didn't have an option to downgrade, even when I never used the LIVE service (chat with tax experts). I finally used the customer support link to chat with a representative about this and they said my only option was to erase everything and start over. This is ridiculous! I spent se... read more

Tracy C 

on BBB

a year ago

Turbo tax/intuit is a very dishonest company. Two years in a row, I was unable to file my taxes with them, and they still charged me the money. They refused to return my fee, stating that they do not return funds unless you buy a cd. Nobody has a drive on their pc anymore. So I used the online version. NOWHERE on their website do they state the fee is non-returnable. I wouldnt recommend this company to my worst enemy. What a racket they have going. They should be penalized for being a fraudulent company. 

Scott C 

on BBB

a year ago

Wasted 3 hours for them to tell me they don't know and I need to figure out on my own and still forcing me to pay. When I reach out and say hey I spent a ton of time inputting stuff here, can I access to go to H&R block then disconnect without saying anything. I don't know what happened to Turbotax this year. 

Edward D 

on BBB

a year ago

Terrible tax prep program that seems to get worse each year. I think they purposefully make it impossible to make changes to a return that hasn't been filed so they can get you to buy another version for the same year. This is the last year for you, Turbotax! 

Kathy W 

on BBB

a year ago

I have asked the fraud department to take care of an issue for over a month. They will not respond and I am currently out the money that was scammed from me. 

Lisa S 

on BBB

a year ago

I would give them less than his one star, but I cannot figure out how to do that. The *** issued a refund for me to this business on February 8. I still have not received my refund, I have tried for a month solid to get a hold of a live person, and I have no success. They gave me a number that said it would call me back and as soon as he called me back, it hung up on me. I cannot get any assistance whatsoever. I need help and I dont know how to get it. 

NOT FREE T 

on BBB

a year ago

As I began my search for a trustworthy tax filing service, I couldn't help but stumble upon Intuit TurboTax, a popular tax software provider. While it's widely recognized, I've discovered several alarming issues that I believe prospective users should be aware of before making their decision.To begin with, Intuit has been known to lobby politicians to prevent the creation of a free, government-run tax filing system in *****************. This is a ***** contrast to the tax filing process in most other first-world countries, w... read more

Phillip C 

on BBB

a year ago

TurboTax Online appears to be a scam. Do not use it!I usually buy a TurboTax Deluxe CD and use the desktop version. This year (2022) I decided to try using the online version so I wouldn't have to buy a physical CD and since it was advertised to be less expensive. I did my Federal+State taxes using TurboTax Deluxe Online; my total was $39. This seemed low, so I contacted support and was told the price was correct. I didn't file immediately since I wanted to make sure I had all my paperwork in order.Today I went to file my ta... read more

Sandra F 

on BBB

a year ago

This is FRAUD . I filed my taxes and was scammed to pay f$44 for a Credit Karma or something called the a delux upgrade. I didn't even realize I was being charged for this! I tried getting a refund when I saw that extra charge but they denied me. This is clearly a scam. I'm filing a complaint with BBB. DO NOT DO TAXES WITH THIS BUSINESS.