Intuit Inc

Dan T 

on BBB

a year ago

Terrible tax service. Offered live phone support but the phone support was unavailable. Still charged and not refunded. Never do business with this company. 

Peter W 

on BBB

a year ago

I used the full service TurboTax service where a tax professional prepares your taxes for you. Before the expert filed, I asked to see a copy of the return that was to be filed on my behalf. Oh no, I was told, you cannot see the return until after it has been filed. So a return was submitted on my behalf before I had the chance to review it. How is this possible? What are my guarantees that their so called expert didn't make horrendous mistakes that I am going to be held responsible for? This is unprofessionalism of the high... read more

Leslie R 

on BBB

a year ago

**************** is terrible. Can not understand through thick accents. Requested a supervisor was told I would get a call back. Never did. They also code charges in your bank as Aspire MC which appears fraudulent 

James C 

on BBB

a year ago

I qualified for free return according to TurboTax questionnaire. My free return cost me ****** to efile my return. Then my return was returned by the *** and had to mail it. So I got charged for nothing. Free free free yea right. Called customer service and was told to fill out report and someone would get back in touch. Got a email saying they only give refunds on cd downloads This is the biggest false and deceptive advertising I have ever seen. I've read the reviews and I'm not the only one who thinks this is a rip off. I ... read more

David S 

on BBB

a year ago

We used the free filing with Turbo and two W2's and had to pay taxes and I would understand a service fee. However, they charged us for premium services at the end. We thought we would be able to review the fees and clicked a button that processed the fees. We will never us their service going forward. 

Marianne L 

on BBB

a year ago

We have been trying to file taxes for 3 months and continued to have difficulty signing in. We finally got in and at the end we were charged $124 for the simplest taxes and done ourselves. We paid and next page was to submit the forms to the **** It would not allow us to submit the taxes until we put a code in and it looked as thought the email address was different from what ours was (just off a few letters and must have been an old address) I emailed and they said they would call back in 17 min. They called and we were on ... read more

Tyler C 

on BBB

a year ago

Guess Ill add my story to the masses too. DO NOT USE TURBOTAX. Ive used every year for 15 years. My wife filed before I and said she was forced to pay, I was like that doesnt sound right but well see. I start filing, bombarded with adds to get deluxe or even random adds for other companys. Get through the whole thing In 20 mins or so, the whole time trying to trick me into signing up for a better package. Final **** through this c*** and get to the end. A paywall pops up saying that your return is special and requires signin... read more

RAISA P 

on BBB

a year ago

After advertising a free service, they charged me over *************************************************************** the **** All attempts to contact anyone or get a refund went nowhere. And now I'm stuck paying for something I did not utilize. This company scams it's customers and I don't understand why it's still in business or why no one has done anything about it. 

Michael N 

on BBB

a year ago

Received a promotional email advertising 20% off on TurboTax Deluxe, Premier, or Self-Employed Online or TurboTax Live Assisted Basic, Deluxe, Premier, or Self-Employed Online when you file your federal return between December 1, 2022 and April 18, 2023 (11:59pm PT). I followed the link on the email and the prompts that followed, which resulted in me paying for and filing my taxes. I assumed since I followed their instructions and the links in the promotional discount email, that they would have applied the 20% they offered.... read more