Intuit Inc

Bill F 

on BBB

a year ago

I have used Quickbooks standalone licenses for decades on both PC and Mac. I purchased my most version version of Mac 2020 four years ago for about $200 (i.e. $50/year).I just updated my OS to ****** **** and Quickbooks stopped working. I called to see about OS fixes and was told that my version of QB was not compatible with ****** and that my only recourse is to update to QB online.However, QB online is only available as a subscription for $650/year (essentially 13 times what I have been paying). I can accept a subscription... read more

Lisa P 

on BBB

a year ago

Worst corrupt company in history. Intuit has hijacked my account and despite 6 hours over 2 days and multiple agents our company is no closer to resolution. We shut down an account due to fraudulent activity, properly notified Intuit and our other financial institutions. Once the new account was issued ALL other institutions worked quickly to get us back up and running with our transactions. Intuit has locked us down and we are unable to make payments to the *** and other vendors that we depend on Intuit for making those tra... read more

Jemmy B 

on BBB

a year ago

My biggest issue with TurboTax right now is that I filled with them and used my correct direct deposit information in their application. My federal and state taxes went to a completely different account from a bank I don't even use. I am jumping through hoops trying to figure it out how to get my well-deserved money. I'm not sure if I was scammed or what, but this is absolutely not okay and I should receive a full refund and payment of the money that I have lost. 

Valerie C 

on BBB

a year ago

QuickBooks *** is being discontinued in October 2023 with no replacement. We opted to migrate to QuickBooks Enterprise. During the investigation, we found out that we had to upgrade to get the advanced inventory option to be able to use the barcode. We did that. The problem is the *** and Enterprise are on two different platforms. We exported the *** inventory into an Excel spreadsheet, and then we imported it into the Enterprise inventory. The inventory was there but we couldn't get the barcode to work. Turns out, the *** a... read more

Regina B 

on BBB

a year ago

We will not engage with Intuit QuickBooks because the ** representative (*****************************, office in **************, **)) ensured that we would receive a full refund if we cancelled within 90 days. We did, applied for a refund but it was denied. We are disappointed with the level of dishonesty we have been subjected to in July 2022 and we will not support your products for the needs of our small *********************** 

Siobhan h 

on BBB

a year ago

tHE QUICKBOOKS SUBSCRIPTION FORCES ME TO PAY AN ANNUAL RENEWAL WHEN i DONT REQUIRE TO GO ONLINE AND USE THE BOOKKEEEPING SERVICES UPDATES. GOING TO LOOK FOR A DIFFERENT BOOKKEEPING PROGRAM. ALSO ALWAYS SENDING OFFERS TO USE OTHER PRODUCTS AS IF IT IS A REQUIREMENT. THE RENEWAL FEE IS MORE THAN THE ACTUAL SOFTWARE PRODUCT PURCHASE 

Joel B 

on BBB

a year ago

Intuit's Quick Books Online app is really useful for mileage tracking although, as of late, it has been more of a headache then helpful. I have called for help multiple times over the weeks and have only been instructed to run through the typical basic troubleshooting tests like reinstalling the app, checking the settings of the app so that the permissions for location are always on, etc. The only problem with this is that after doing this for multiple weeks on end there must come a point where I should be offered a refund f... read more

Kenneth P 

on BBB

a year ago

Into it, charged a late unpaid balance fee for an account that was paid for over 30 days. After multiple contacts, the company refused to reconsider a two dollar charge for an unpaid balance fee. They do not listen to you, nor do they consider your complaint valid they simply want their money, and thats all they care about. Customers dont really mean a thing to them since they dominate the market. My products I use are pro series, tax preparation, QuickBooks online, as well as standalone, as well as one other package that I ... read more

Linda K 

on BBB

a year ago

The customer service for desktop is horrible! Was forces by a rep that you can barely understand English. To upgrade and it has been running slow making it impossible to get anything done. Called regarding the issue asked to speak to someone on shore was told to keep calling till I got someone on shore . I asked to speak to a manager they refused. It'd really hard to fix issues when there is a cummication barrier. And every rep goes by ***** Only gave a stare because it forces you to pick one. This is a zero rating 5