Intuit Inc

Amber P 

on BBB

a year ago

I use their service TurboTax online to file my taxes at the beginning of 2023. The middle of June 20 23 TurboTax have made an unauthorized charge to my bank account for charges theyre saying that I owed for filing my taxes. I had my fees taken out of my refund and I have proof that it was already paid to them. They then began to argue with me that I was wrong and that they couldnt even see the full details of my account, but still insisted that I did not pay them when I could show them proof. I told them that this is wrong t... read more

Henry S 

on BBB

a year ago

We trusted them with our merchant service needs. They took our money and held it for a month. Making us send selfies and all sorts of other none senses. Made us beg for our own money. And have the nerve to act like they are doing ** a favor. I am far from happy with this company and doubt that I will ever use them again. Even if there were no more challenges, I wasted too much of my time dealing with them and begging for my own money. Ridiculous 

Leah C 

on BBB

a year ago

I cannot leave less than one star. Too bad...May 2022 our company was billed $912.68 for QB ProPremier 2022. May 2023 our company was billed $1180.05for Premier Plus. We were informed by QB Intuit that the ProPremier2022 was being discontinued and we needed to change. Then they price gouged us for a product we were forced to get. We're being charged $799.99 for the Premier Plus. An additional $380.06 for a second user (new charge) Prior versions had it set to have up to five users and still can, only now they charge for each... read more

Damon C 

on BBB

a year ago

As I attempted to use TurboTax, I was sent a email stating that my taxes were able to be filed. As I advanced through the link, another page stated that the forms I need to complete my taxes were unavailable. I've called and emailed the company and was not given a date when the forms would be available, which forced me to pay a local tax return agency to file my taxes. I have called and filed a refund with Turbotax multiple times but have yet to receive my funds. T I called again and spoke with a customer service agent who a... read more

Susan Z 

on BBB

a year ago

My rating is a -0-Quickbooks is gouging users with excess annual fees, forcing long time desk top users into on-line subscriptions that have excess monthly/annual fees. The desk top prices for an upgrade every 2 years used to be approximately $200. Now, $600!!!On the other hand, Turbo Tax advertises 'free', but never is it 'free' as it requires you to pay a 'filing fee'! So, why even bother to do your taxes with Turbo tax if you cannot file them????Come on you adventure capitalist, please find ** new companies with technolog... read more

JP M 

on BBB

a year ago

This company doesnt even deserve a 1 star review. I have been trying to get them to help me download quick books pro 2023 and so far have been transferred to 9 different people. I have been on the phone for 6 hours without any help!I am not the only one experiencing these issues! I have talked to other people who share similar experiences with Intuit. 

Michael D 

on BBB

a year ago

Filed on time and received a rejection email which stated this:"If your return is rejected before the April 18, 2023 tax filing deadline has passed, you can still correct and re-file your tax return before April 23, 2023."Corrected issues and re-filed on the 23rd, return was accepted... 3 weeks later IRS sends me penalties and interest fees. Wasted several hours over the phone only to be told that TurboTax information was lie and I should have refiled immediately and I will have to now pay these fees. No customer support at ... read more

Johnny J 

on BBB

a year ago

Hello:I have used TurboTax for MANY years and loved it. For tax year 2022 however, I had a most unsettling experience. I spent several hours working on my taxes, completed all the work, except for the filing part. Took a break from it, and then came back to it. Launched the software, was asked to upgrade (which is a normal thing for TurboTax). Now I cannot find my saved file any longer!! What a disappointment. I was using the Desktop version (not the online version).I called in to customer service, they could not help other ... read more

Nigel T 

on BBB

a year ago

For 15 years while working I have used TurboTax with their premium service for about $230 per year.. 2021 I retired, 2022 my taxable income was only $16,000 . When I logged into my Turbo Tax account the only service options they would allow me to access was their premium service or those costing more. I later found out if I logged in under a new name I could select any of there services and the most appropriate one cost about $60. I explained this in a request for a refund, their response was that is our policy. If this is h... read more