Intuit Inc

Mary W 

on BBB

a year ago

TurboTax is so (purposely) misleading! I reached the end of my return and discovered that an upgraded service had been tacked on. I'd clicked carefully through each page to avoid that issue...but apparently TurboTax slipped in an upgrade to Deluxe close to the beginning of filling out the return.Guess how you fix the error? Apparently you have to clear the form and start over COMPLETELY. I had already spent hours on the return and didn't trust that starting over would prevent the issue from occurring again, so now my refund ... read more

Wamu H 

on BBB

a year ago

I was charged for services that I did not use and then was told that We are unable to process the refund for TurboTax Online product because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.I have been a customer for over ten years. Never again Im done. Total scam. They charged me $234 for what should have been a free filing. Online assistance that I never ... read more

Clarence A 

on BBB

a year ago

I was scammed into using the "Live Assist" option even though I thought I had opted for the regular option. 

David S 

on BBB

a year ago

Scammers, theives. Charging me $119 plus tax PLUS $58 to file federal, then asked for $324 I supposedly owed. Couldn't choose the $85 basic package, they restrict the file formats such as **** you have to pay more to get ****. I payed them $178.** then realized I was SCAMMED requested a refund. They refused the refund for online purchases, only for CD/Software. F*** Intuit. I will s*** on their brand until I die. Freetaxusa is the BOMB DIGGITY 

Harolyn W 

on BBB

a year ago

I wasted hours of time talking to different people and getting absolutely no help. I attempted to file my taxes and it kept asking me to enter a code. After entering 8 codes I finally gave up. I tried again today seemingly I was successful. Nope hours later I get an email my taxes were not filed. $118 wasted 

Raheem M 

on BBB

a year ago

I have done taxes with TurboTax for the past couple of years and this year I have had a terrible experience. I will not be doing any future business with this company! I was offered a 20% off coupon for filing as self-employed and they stated "DIscount is just a click away". I read the fine print and called customer service. I was then given a 30% off coupon when talking to customer service. Although, they had no way to apply the coupon after charging me the full amount. After talking to multiple representatives and being to... read more

Clinton F 

on BBB

a year ago

Aside from the lobbying to keep a quick file system from going live, they also forced me into a program I didn't want and tacked on an extra $40 fee just to pay them out of MY refund. They also continue to say that you get file your state for free but then charge for it? I thought there was a law suit about that. 

Robin S 

on BBB

a year ago

I have used Turbo Tax for years and never a problem. This year they have *************** me over. The *** deposited my return on March 22nd, here it is April 14th & I still don't have my money! Calling TurboTax they tell me it was deposited in a bank in ********** that I needed to call them. First off, I used TurboTax, not a bank in CA! Not having a choice, I call the CA bank, it is an automated ordeal & they say I will receive my refund in 2 business days. They have had my money for 23 days now! Unacceptable, ludicrous & as... read more

Patsy J 

on BBB

a year ago

Hours on phone, internet and messaging with no resolution of overcharge. Their response: Out of luck. No refund. Cost to company: 20 more years of my business and whoever I can tell. Bad customer service and policy. Dont use at any cost!!!!