Intuit Inc

Erik C 

on BBB

a year ago

I use QuickBooks Online for my small business. I sent my first invoice to a client for an amount of $15,000 on November 6th, 2023 which was immediately paid by my client. A hold had been placed on the funds, and I received an email from QuickBooks November 14th to complete a questionnaire about the source of funds and other transaction details which I submitted immediately. On November 17th, 2023 QBs closed my merchant account from their operations for no specific reason. After arguing on the phone for several hours one of t... read more

Jancy L 

on BBB

a year ago

My payment and QuickBooks account have been cancelled without my permission or any communication in the past two months. 

Wren S 

on BBB

a year ago

Intuit is operating fraudulenty. I have a legitimate construction company that I have run using Quickbooks for several years. I happen to be working on larger projects where my clients are paying construction draws and time and material. The money leaves my clients bank account within hours of paying the invoice. The clearning house takes 24 hours. After that Intuit places the payment "in review" for more than a week. I pay subcontractors weekly and need access to the funds. Intuit offers immediate funds if we open a checkin... read more

Cheryl M 

on BBB

a year ago

I work for a ************************* and we have quickbooks as our system since I started. I also worked with quickbooks at another business that I worked at before here and their service is absolutely terrible. If you call them for anything you will be looking at being on the phone for at least 2-3 hours at a minimum and then usually does not even correct the problem. I have been trying to make a payment to them with an option that they offer and I keep getting an error message. I called several times for them to fix the ... read more

Avery P 

on BBB

a year ago

Finally got to a person and I clearly heard them hang up the phone immediately. 

Nora F 

on BBB

a year ago

The software does not let you change the amount once it shows you the price, which was after the submit. You should be ashamed of yourself as a company by looking at someone who made so little to get a complete $650 refund and charge $371, for services not available at the time (a live person WAS NOT even available!!! It said Im the morning one would be.) this is fraud and unacceptable. You refuse to refund the amount I did not want. Yet it says 100% guarantee satisfaction. I am willing to pay for amount I used however the h... read more

Val S 

on BBB

a year ago

This company is a joke, accepted payment for services and abruptly cancelled without any resaon. **************** is off shore and you get transferred from one dept to another without any resolution. 

Nicole D 

on BBB

a year ago

I used Turbo Tax Online for years.... As I was e-filing my taxes the computer froze, and I had to reboot the computer. Once the computer was rebooted and I signed back onto my account I noticed they had charged my account for a self employed filing fee of $300.69. I called intuit turbo tax and told them the issue I was having and I was told there is nothing they can do about the charge and that I had to basically pay it. I filed a fraud charge with my credit card company and called back the customer service number for ******... read more

Francisco F 

on BBB

a year ago

I subscribed for their advance tax services. Previously, the tax expert did all my taxes and said I was missing one document. Turns out it was not true, according to another Turbo Tax expert. Now that I need to connect with an expert, I have to start the **************** again and spend 2 hours working with someone on my taxes, AGAIN. I have been unable to connect with a tax expert. I get a call every hour by someone who says they are calling to assist but none of them are scheduled to actually do my taxes. This is a complet... read more