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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Missed 4 deliveries, charged me 2 of these deliveries (13 and 20), customer service carefully wrote down all my complains and promised someone will call back, but no one ever called. The worse service I ever got. Just called to terminate my account and dispute missed deliveries I've been charged. I hope with this customer service this company will get out of business ASAP.
Business response:
Dear Valued Customer, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the final pick up was completed, as of August 1, 2018. Also, a refund for the remaining credit on your account of $104.09 will be sent back to the card on file within 5 to 7 business days. If you have any further questions or concerns, please call us back at 1 (800) 492-8377. Regards, DS Services of America
This review is for DS Services of America, inc. Sierra springs water. I had this water for a month now and loved the water but I had to call up the customer service wondering where my Bill was at that time I asked them to send me a calendar and was told I should be receiving water every two weeks. My water delivery man states once a month. I was told by two different CSR that it should be every two weeks so I wanted a manager to contact me which never happened. Then when it came to get water delivery it never happened. I cal... read more
Business response:
Dear **** ******, We sincerely apologize for any hardship or inconvenience we have caused you. We have applied a credit of $30.00 to the account for the bottles returned on July 26, 2018, and the account is now closed. A refund for the remaining credit of $30.00 will be sent back to the card on file within 5-7 business days. If you need further assistance, please feel free to contact us back at 1-800-492-8377. Regards, DS Services of America
WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY BILL YOU FOR THINGS YOU DONT EVEN HAVE AND THEN REFUSE TO REVERSE THE CHARGES!!! THEY DO NOT COMMUNICATE WITHIN THE COMPANY SO IF YOU HAVE AN ISSUE - BE PREPARED TO GET THE RUN AROUND AND NEVER HAVE YOUR PROBLEM RESOLVED. BEWARE!!!!! DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Thank you for contacting us regarding your water account. We apologize for the level of service that you received and for the inconvenience this has caused. We would love the opportunity to make this right. We were unable to locate your account with the information provided in your review. We have sent you an email, please respond to our email with your service address and the phone number associated with your account so that we may further assist you. Regards, DS Services
In short: expensive and the water order is ALWAYS wrong. I've been a customer for about half a year and I don't believe I have ever received a correct delivery in all that time. The website is confusing to navigate, the invoices are extremely unclear, and the service is VERY expensive. I started my service with an order of two 5 gallon jugs and two 24 packs and that was the last time an order was ever correct. Every time I go outside to collect my water, there are always products missing. Then when I go into my online accou... read more
Business response:
Thank you for contacting us regarding your service. We appreciate you bringing these issues to our attention. We apologize for the inconvenience we have caused you. We have tried to contact you via phone/social media, and email and have not been successful. Please let us know how we can further assist you. Again, please accept our apologies for the inconvenience we have caused you. Regards, DS Services of America
All I can say is unbelievable. I've never seen anything like it. To keep your sanity, don't waste your time and money. I wrote a review before, but my computer timed out and I lost it all. DS/Crystal Rock, I just cancelled my service for July 26, 2018. Never seen anything like it. Everything is bad from the CS, billing, delivery even their water products. The containers were dented and dirty, etc. I really don't see how they stay in business.
Business response:
Dear Ms. ****, We are sorry to hear that you are requesting termination of your service with our company. You are a valued customer and we would like for you to remain a customer with our company. Our records indicate that the final pickup is scheduled for Thursday, July 26, 2018. We have credited your account in the amount of $25.23 for the last delivery dated, June 28, 2018. The credit applied will reflect on the next statement dated, July 24, 2018. If you need further assistance please contact us back at 1-800-492-837... read more
I became acquainted with DS Services by using Sparkletts in the Oklahoma City area. Once I agreed to use their Aqua Café bundle where they provide a water cooler with coffee maker and two boxes of coffee for a set price each month service bottomed out. I had to call each time to get what was promised then they would still not deliver. Each time I called to ask where the product was I was paying for their only response was "I will call the local office". They have been constantly delivering the wrong items, or not deliverin... read more
Business response:
Dear Mr. ******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the local management has contacted you to discuss your concerns, and all remaining items were picked up as of Thursday, June 27, 2018. We have credited your account in the amount of $39.99 for the last bundle charge, and a credit of $24.00 was applied for the empty bottles returned on the final pickup. All credits applied to the account will reflect on the final statement dated, July 15, 2018. If you n... read more
Hello, I received my first water delivery 6/22/2018 without notification. I came home to a dispenser that has been sitting outside my door. When I plugged the dispenser in, it started to smoke and caused my fire alarms to sound. I called to inform the company of this defective machine and possible safety issue. The issue was taken very lightly. The rep said, " Ok, sorry we'll replace it." No details on when or what I should do with the smoking one. I asked to speak with someone on Leadership to get more information. This ma... read more
Business response:
Dear Mr. ******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that your Route Sales Representative delivered the requested cooler as of Tuesday, June 26, 2018. We have credited your account in the amount of $3.99 for the first months rental fee, and the credit will reflect on the next statement dated, July 22, 2018. Regards, DS Services of America
I originally had service with them back in 2015-2016, everything was ok, but the water tasted like dish soap, and when we asked they said oh its just the machine it will clear up. When we switched to crystal rock, they demanded i sign up for their electronic invoices, otherwise they would have to charge me $2 to send me a bill saying i dont owe them any more money. After arguing i gave in and said fine, and i thought that i was free from them. The other week, i learned that they had purchased Crystal rock, and i would now ha... read more
Business response:
Dear Mr. *****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that your Route Sales Representative picked up all remaining equipment as of Tuesday, June 26, 2018. We have credited your account in the amount of $34.65 for the final rental charge, and for the last delivery of three 5-gallon bottles. A refund in the amount of $34.65 will be mailed to the address on file within 4-6 weeks for the remaining credit. If you need further assistance, please contact us back at 1-... read more
1 star rating is too generous for this company. I signed up trhu Costco for their Alhambra water delivery services. If I started listing all the issues we've experienced with them, I could write a book! In short: Expect your water NOT to show up on the day they tell you they will deliver. Expect them NOT to ever give you a courtesy call about any of the screw ups they do. Expect to have to call them every month several times and spend a lot of time on the phone with their ignorant customer service, just in order to get ... read more
Business response:
Dear Ms. ******, We sincerely apologize for the inconvenience this matter has caused, and we would like to assure you that this is not the level of service that we strive to provide. We have reviewed the account, and we have applied a credit for the final rental charge in the amount of $2.49. An additional credit has been applied in the amount of $18.00 for the bottle deposits paid on the first delivery, and a refund will be sent to you within 4-6 weeks for the remaining credit of $18.00. If you need further assistance, ... read more
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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