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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is by far the worst experience I ever had. When I signed up with the company they set up a delivery date (2 times) of which I had to rearrange my work schedule. And they didn't show and didn't call either time. at that point I called and canceled. After that the route manager "allen" called me and begged and asked me to give them another chance and he was very sorry because they were short staffed. He delivered the machine himself and gave me a credit. as of that date (4 months ago) only one delivery has been made when ... read more
Business response:
Dear Ms. ********, We sincerely apologize for any inconvenience or hardship this matter has caused. Our records indicate that all equipment has been picked up from your location as of Wednesday, September 27, 2017. The account with Crystal Springs is now closed, and reflects a balance owed in the amount of $50.22. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
I had a real issue with DS Services delivering my water to me. For two weeks in a row they skipped my delivery and I ran out of water. I called them on August 19, 2017 to cancel my service. I immediately signed up with Ozarka and they have been fantastic. Give you 2 hour delivery windows and actually show up. DS Services says they will come out between 8 and 5 and never show up and reschedule without letting you know. When I cancelled on 8/19/2017 they said they could not pick up their equipment until 9/1/2017. I thought thi... read more
Business response:
Dear Mr. *****, We sincerely apologize for any hardship or inconvenience we have caused you. We have applied a credit in the amount of $12.98 to the closed Sparkletts account. A refund will be sent back to your card within 5-7 business days for the credit applied. Regards, DS Services of America
I am a customer of DS Services in Grand Prairie, Texas. We have been using them for Sparklets water. I have been a customer for over 2 years and have repeated problems with timely delivery. I previously contacted the branchanagee and he was able to improve my service. In the last year I experienced several missed deliveries and went without water several times. A month ago we had an full home water filtration system installed since we could never receive reliable water service from DS Services. Over 3 weeks ago I called to s... read more
Business response:
Dear Mr. ****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all equipment was picked up from your location as of September 9, 2017. Credit has been applied to your account in the amount of $18.00 for the three bottle deposits paid on the first delivery. The account has been closed with a balance owed in the amount of $31.48, and the final statement will generate on October 1, 2017. Regards, DS Services of America
This company has the absolute worst customer service. I waited on hold for over an hour and was transferred to incompetent representatives each time. I was overcharged on my bill and received no explanation as to where the charges came from. BEWARE!!!
Business response:
We sincerely apologize for any inconvenient or hardship this matter has caused. Our records indicate that the account was set up 4 months ago with a Costco Executive membership, the account retained the correct pricing per the membership and did not incur any price increases. The last payment received was on June 9, 2017, in the amount of $26.13, which at the time the balance reflected $39.50 and the payment was considered a partial payment. Notices were sent out to the customer to advise of the balance owed, however, pay... read more
These people are terrible. The person doing our deliveries left them in April and since then we have yet to be able to get a water delivery, we have called them over 20 times and always end up on hold then eventually get an automated message to use their website or email them. I have done both of those and it takes them a week to respond with a generic we are sorry for your inconvenience email that then again asks me to call them or use their website to contact them. Meanwhile, we are still being charged each month for havin... read more
Business response:
Our records indicate that a delivery was made to your location August 9, 2017, and your next scheduled delivery is set for August 23, 2017. Due to the delivery issues we have applied a credit for 1 month rental, in the amount of $13.21 and your account now reflect a credit balance of $23.18. If you have any further question, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
I've been with Deep Rock/Water.com (serviced by DS Services) now for about 2 years and it took nearly 5 months to correct missed deliveries, one after another. Frequent billing mistakes, and now I'm canceling my service with them after they secretly raised the rates of the Hot/Cold Cooler rental, contrary to the contract I signed at Costco when I signed up. It's bad enough they raised the cost of their water, but then they raised their Energy Surcharge, and now the rental of their cooler? This company nickel and dimes you, ... read more
Business response:
Please accept our sincerest apologies for any inconvenience or hardship this matter has caused. We have set the pricing for your 5-gallon bottles to $5.99 and the rental back to $2.99, these prices will remain in place for 1 year, August 18, 2018. We want to thank you for choosing Deep Rock, we appreciate your business. Regards, DS Services of America
Worst company ever Incredibly unreliable. I will never do business with them. Horrible customer service I am shocked that Costco does business with this bad company
Business response:
Thank you for contacting us, this complaint is not customary of our level of service that we strive to provide We are sorry to hear that your experience with our company has not been satisfactory. We appreciate you giving us the opportunity to serve you. Regards, DS Services of America
Terrible service, called many many times, no deliveries, still charged! STAY AWAY!
Business response:
Thank you for contacting us regarding your water account. We apologize for the inconvenience this matter has caused. We were unable to locate your account with the information provided. In order for us to assist with the issue, we will need to access your account. Please email us at Execescalations@dsservices.com with your account name, billing and delivery address, account number, and telephone number associated with the account and we will be happy to assist you. Regards, DS Services of America
Worst bottled water company I have ever had to deal with. YOU DON'T EVEN DESERVE A STAR!!
Business response:
Thank you for contacting us regarding your account. This complaint is not customary of our level of service and we are sorry your experience with our company has not been satisfactory. Please accept our sincerest apologies for any inconvenience or hardship this matter may has caused you. Your account with Sparkletts has been closed and currently reflects a credit in the amount of $20.47, a refund will be sent to your billing address within 4-6 weeks. Regards, DS Services of America
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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