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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We canceled our service originated through Costco in August 2017. First, we canceled our service with DS Services because they delivered 10 bottles to our house after I paused my delivery for a month (we were moving and had to move with 10 bottles of water since they kept delivering them when we weren't home without our consent). They continued to deliver our bottles even several days after our move since I called in to change my address and asked to have several excess bottle returned (I even reminded the Rep. that our acct... read more
Business response:
Dear Ms. *****, We sincerely apologize for any hardship or inconvenience we have caused you. We have applied a credit in the amount of $28.00 for the bottle deposits paid on the first delivery completed on September 27, 2016. A refund will be sent back to the card on file within 5-7 business days. Regards, DS Services of America
We have been trying to cancel service with this business for weeks. Thay have missed equipment pickup promises causing loss of income while someone stays home for the entire day waiting for route driver to arrive. Meanwhile water keeps being delivered. We have spent hours on the phone each time being transferred to a new person who has no idea what is going on and has to start over new.
I was a Crystal Springs customer until they failed to show up for a scheduled delivery. When I asked why, the company told me they ran out of water. The driver told me the truck broke down. The company had no empathy, made no effort to apologize or repair our relationship. Their customer service sucks in my opinion.
Business response:
Dear Mr. ********, We sincerely apologize for any hardship or inconvenience we have caused you. This complaint is not customary to the level of service that we strive to provide. We are truly sorry to hear that your experience was not satisfactory and caused you to terminate the service. If there is anything we can do, please do not hesitate to contact us at 1-866-302-2228. Regards, DS Services of America
I live in Boston and have subscribed to a water delivery. They have missed the delivery window over six times, never informing me. When I finally got ahold of customer service, I was told that they would be delivering on specific dates. They missed those windows, too. I have nothing but negative experiences with this company.
Business response:
Dear ****** ***** We sincerely apologize for any inconvenience or hardship this matter has caused you. Our records indicate that your Route Sales Representative will deliver Thursday, January 11, 2018. If you need further assistance, please contact the customer care center at 1-800-492-8377. Regards, DS Services of America
We canceled our service as a cost saving measure. When we returned three full bottles, they did not credit us for the water. They only credited us for the bottles which was not disclosed. Very disappointed w/this whole experience.
Business response:
Dear ***** *******, We sincerely apologize for any hardship or inconvenience we have caused you. We have applied a credit in the amount of $52.45 for the return of five 5-gallon bottles as of Wednesday, November 29, 2017. The account is now closed with a $0.00 balance owed, and there will be no further billing associated with Kentwood going forward. Regards, DS Services of America
Water is usually delivered on schedule. However I can't remember the last they came. We are out of water so I had to schedule a call in. Customer service was rude, they couldn't locate my account and when they finally did they said it was inactive due to not having deliveries! Are you kidding me?! Then I find out the reason my account is inactive is because my delivery guy was on vacation and they failed to re route my account. Overall customer service failed and sadly it is CUSTOMARY OF THEIR LEVEL OF SERVICE. If you have t... read more
Business response:
Dear Mr. ******, This complaint is not customary of the level of service that we strive to provide, and we are sorry to hear that your experience with our company has not been satisfactory. Our records indicate that your Route Sales Representative delivered three 5-gallon bottles to your location as of Wednesday, November 29, 2017. We have applied a credit in the amount of $15.43 for two 5-gallon bottles of water. The credit applied will reflect on the next statement dated, December 9, 2017. We will make every effort to... read more
I have been a customer over 35 years . The services started to get so bad that I had to other choice but to discontinue the service. I have been calling over a month for sparkletts to come pick up my 5 empty bottles and have called in over 5 times. I requested to speak to a supervisor but they said that was not possible. Now I'm getting delinquent notices with late charges tacked on because they said you haven't received my bottles. I don't know what else and just another example of how poorly the customer service has gotte... read more
Business response:
Our records indicate that all equipment was picked up from your location as of Thursday, November 2, 2017. We have applied a credit to your account in the amount of $49.00, and the account with Sparkletts is now closed with a $0.00 balance. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
I was a customer with a rival water company until a customer service representative offered me a BOGO (buy one get one free) deal on my first month if I switched to Alhambra. However, not only was I charged in full (8 5-gallon waters instead of 4), I was racially discriminated against by an operator (Vincent) on the phone. My account number is ***************. After waiting over 30 minutes on hold to speak with Vincent, who was both discriminating and rude, he hung up on me after placing me on hold. He also laughed and infor... read more
Business response:
This complaint is not customary of the level of service that we strive to provide, and we are truly sorry to hear that our company did not meet your expectations. Our records indicate that a credit for four 5-gallon bottles was applied to your account in the amount of $25.96 as of Wednesday, November 1, 2017. In addition, we have applied a credit in the amount of $6.84, the credits will reflect on the statement dated, November 12, 2017. We have submitted a request to cancel the service, and your Route Sales Representative... read more
On October 12th, I walked into the break room and encountered a large puddle of water around our bottom load water cooler. I reached out to "DS Services" (Sparkletts), and was told that no one could come out until the 19th. I was displeased with this answer, but what more could I do! They own EVERY water service imaginable so basically they can do what they want, and they make sure you are very aware of that. Upon reading all of these complaints, I am 1000% positive that the Customer service reps have a screen prompting them... read more
Business response:
This complaint is not customary of the level of service that we strive to provide, and we are truly sorry to hear that our company did not meet your expectations. We will make every effort going forward to ensure that the service meets your expectations. Our records indicate that your Route Sales Representative exchanged your cooler as of November 1, 2017. We have applied a credit in the amount of $18.13 for two 5-gallon bottles, and one rental, the credit will show on the next statement dated, November 12, 2017. If you ... read more
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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