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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely the worst experience ever. They don't deliver on the scheduled days and end up delivering on random days at their leisure. They deliver and don't pick up bottles as scheduled leaving me with a room full of full and empty bottles. I am going to raise this issue with Costco as well (through which I signed up for this service). Costco should not be working with such a bad vendor. Customer service is useless and not helpful at all.
Business response:
Dear ****** **********, Thank you for contacting us and bringing this matter to our attention. This complaint is not the level of service we strive to provide for our customers and we are sorry to hear that the service provided did not meet your expectations. Although you have requested to cancel your service with Sparkletts, we hope that you think of us for your future water delivery needs and we will certainly make every effort to ensure an exceptional service. Thank you for giving us the opportunity to serve you. Reg... read more
Random deliveries are the least of an issue with them, the real trouble is with their systematic business practice of harassing customers when you terminate their service. They provide you with pickup dates but never show up. I was provided a couple of pickup dates including the last one for 04/24 while no one ever shows up neither the customer is notified. Additionally the business continues charging rental fees for the dispenser. Their business model seem to be centered across forcing customers to pay for the dispenser ren... read more
Business response:
Dear Valued Customer, We would like to apologize for any inconvenience or hardship this matter may have caused. Our records indicate that all equipment was picked up as of June 1, 2017. A credit has been applied to your account in the amount of $3.73 for the rental charges that occurred after your request to close the Crystal Springs account. Regards, DS Services of America
It is with great dissatisfaction that I write you this letter regarding the lack of service, communication discord and unresponsiveness that I have received over the last three month (Jan 2017-March 2017). Prior to this recent experience, I was a satisfied customer whom willingly paid and enjoyed your water service while in California, but those memories and that experience has been overshadowed by recent incidents. We've made fourth request for your company to come and pick up your water dispenser and water containers from ... read more
Business response:
Dear Ms. ****** Thank you for contacting Sparkletts and expressing your concerns. We would like to inform you that a credit in the amount of $84.30 has been applied to your account. We appreciate your business and value the relationship we have with you here at Crystal Springs Regards, DS Services of America
This company recently started supplying the distilled water for the Walgreens NICE brand, In the tulsa OK area. Previously it was Music Mountain water company, in Arkansas. I noticed the difference , right away, as i have had a bad taste in my mouth. I had to start filtering the bottled distilled water to even make it drinkable. I would just like to state that the Music Mountain water was the best distilled water I had ever purchased, and I was a dedicated walgreens Distilled Water buyer. Now with this new DS water from Atla... read more
sh I could give zero for this company. I canceled my account last week and was told to leave my empty bottles outside today so they can pick them up and my account was canceled and at zero balance and I would get a credit for the bottles (deposits I initially paid). Today six bottles of water were left in front of my door. I called and had to call six different times because I kept getting disconnected because of their phone service. When I finally got through to somebody they told me that my account was pending cancellation... read more
Business response:
Consumer: ******* *********** We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate we picked up six bottles on May 2, 2017. Your account has been closed and a credit in the amount of $50.98 has been refunded back to your card. You can expect to see the refund within 5-7 business days. Regards, DS Services of America
Hmmm...same negative experience than most of these customers. Water delivery is the worst (you order 2, they send 3). You ask them for a date, you wait, and they don't show up. You call them (wait on hold for 15-20 mins), just to get an apology and a new delivery date and...it never happens...they keep on moving the delivery date. I cancelled the services last week, I am still waiting for the pick up of the equipment and empty bottles. I can never speak with a manager (it non-existant to this company); a supervisor is never... read more
Business response:
Dear Valued Customer, We sincerely apologize for the delayed response, it has been confirmed that as of April 27, 2017 all equipment has been returned. The Crystal Springs account currently reflects a credit in the amount of $39.62 which will be returned to the card on file within 5-7 business days. Regards, Debra H*****, Executive Escalations
The worst customer service ever.. We got an old water dispenser (we were expecting a new one) which stopped working within 2-3 days. Since then we have been calling them to repair/replace the dispenser but they have been rescheduling. We called last Wed (4/18) and were told we will have someone on Friday. Friday when I called they rescheduled to Monday and then Monday to Wednesday. Today is 4/25 and we are scheduled for 4/27. I hope they do not reschedule this time. They keep telling us that they are looking into it and will... read more
Business response:
Dear Valued Customer, We sincerely apologize for the delayed response, it has been confirmed that as of April 27, 2017 your cooler has been exchanged. If any further questions or concerns, please contact 1-800-492-8377. Regards, Debra H*****, Executive Escalations
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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