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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good afternoon: On previous occasions I've contacted Crystal Springs Water in reference to our account #*************** in reference to the bills. We cancel our service as of September 30, 2016. On our 9/15/2016 bill (see attached) we were given a credit in the amount of $73.72, leaving our account with a credit balance of $2.67. Immediately after we cancel our service and requested to have the cooler and remaining gallon bottles to be returned. The driver came in and picked up 11 gallon bottles, of which 2 were damage, 2 w... read more
Business response:
Please accept our sincerest apologies for any inconvenience or hardhship this matter has caused. Our records indicate that the account has been removed from collections with a $0.00 balance and is now closed. A letter will be sent to your mailing address on file within 10-15 business days reiterating that the account has been removed from collections. Regards, DS Services of America
Worst customer service ever. They skip deliveries and reschedule them for the day after without notifying you. This happens over and over again. At this point, I have no idea when my water will be here. It is scheduled for a full week after the real date. No one has any answers and every time you call or are transferred, they verify the same information with you every time. Taking more time and discouraging customers from calling.
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all items have been picked up from your location as of July 12, 2017. We have applied the credit for the bottle deposits paid on your first delivery on June 9, 2016 in the amount of $18.00. The credit applied took care of the remaining balance owed on the account for the delivery made on June 13, 2017. The account with Sparkletts has been closed with no balance owed. Regards, DS Services of America
Crystal Springs Water in Orlando consistently does not deliver my Voss Water. I spend over $200 per month with them when they will bring me what I want. Invariably they miss deliveries and never call and never have what I have requested. They advertise this product heavily and my wife and I have grown to ONLY want VOSS water but we simply cannot seem to get it consistently. We want the 500 ml mostly but order the larger and the smaller sizes as well in plastic. They NEVER keep an adequate supply on hand and the route drivers... read more
I am severely disappointed in this entire company. After having worked with them for more than four years, with just a few issues, we decided to get coffee services through them. They came out and delivered the coffee services, and then we never heard from them again! Suddenly, I get a call from collections. I am wondering how I am getting a call from collections, given that we are on AUTO WITHDRAWAL, but I am told that we are in collections. When I call DS Services, I am told that it was their mistake, that they never sent ... read more
DS service has the worst customer service from any company I have ever dealt with. I am appalled by how they get away with lies and screw ups day after day. I dont understand how Costco even allows them to have the floor space to have Costco's reputation tarnished by these crooks. DS has missed 4 consecutive scheduled deliveries with each one being confirmed twice before via email and phone, yet they just never show up and give you some BS excuse and reschedule it again just to not show up again. I had Costco contact them an... read more
Business response:
Dear Valued Customer, We sincerely apologize for any hardship or inconvenience this matter may have caused. This complaint is not customary of our level of service and we are sorry your experience with our company has not been satisfactory. We will make every effort to ensure that your service going forward meets your expectations. Our records indicate that a delivery for four five gallon bottles of Crystal Springs Drinking water was delivered to your location on June 22, 2017. If you have any further questions or conce... read more
My husband and I have been long time customers with Crystal Springs and haven't had any big issues with them in the beginning. But as time went on, we started to notice things like bottles weren't being delivered on the expected delivery dates, the amount of bottles would be wrong, and getting billed for bottles that weren't actually delivered. So of course, I'd have to call customer service each and every time something comes up and however many times I've called with great reluctance, annoyance and inconvenience, the issue... read more
Business response:
Dear Valued Customer, We appreciate you bringing this matter to our attention. This complaint is not customary of our level of service and we are sorry your experience with our company has not been satisfactory. Our records indicate that a credit was applied to your account in the amount of $19.98 as of June 19, 2017 for the disputed charge that occurred on May 22, 2017. Your account with Crystal Springs now reflects a $0.00. Should you have any further questions or concerns, please contact the Customer Care Center at 1... read more
I'd advise strongly against choosing any water delivery company listed under the parent company DS Water Services: this includes Crystal Springs, the named company I dealt with. After 24 years as a customer, I recently closed my account -- following more than a year of deteriorating service: nonexistent or unscheduled deliveries, failure to pick up empties, and continued billing for $12: ostensibly for 2 bottle deposits. Fact is that I have only one 3 gallon empty bottle, not two, and after multiple phone calls and promises ... read more
Business response:
Dear Valued Customer, We sincerely apologize for any hardship or inconvenience this matter may have caused. Our records indicate that a credit has been applied to your account in the amount of $12.00 as of June 23, 2017. The credit will reflect on your next billing statement for July 16, 2017. Your account with Crystal Springs now reflects a $0.00 balance and has been closed. Regards, DS Services of America
Wow, I wish I read all these reviews before choosing this company for water delivery! And I wish it was possible to give zero stars! This company has TERRIBLE service and it has been such a huge headache dealing with them. I just want to be DONE with them for once and for all, but it's like they're haunting me. I've been having issues with them, dating back to Dec 2016. In the span of 3 months, they missed TEN (yes, 10!!) scheduled and rescheduled deliveries. I was on the phone with the customer service about 3 times a week ... read more
Business response:
Dear Valued Customer, We sincerely apologize for any inconvenience or hardship this matter may have caused. Our records indicate that all equipment has been returned and your account with Crystal Springs is closed and now reflects a $0.00 balance. Should you have any further questions or concerns, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
This is one of the worst companies I have ever done business with in my entire life. Even 5 months after cancelling all my services with them, I am still dealing with their mess. Not one single one of my orders were delivered correctly, they never contained the things I would order, not even my standing order was correct. How do you mess up something THAT DOES NOT CHANGE? Speechless. So, I call in and complain. They tell me everything will be "just fine." Guess what? It got progressively worse every single week. They would... read more
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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