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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In the last 16 months, Crystal Springs Water (DS Services) has missed my delivery at least 5 times. When I call to ask about it, I am told "it was missed" and I am asked to reschedule and given a date that is sometimes a week or more out. When I ask why it was missed, I am told it is not noted on my account why it was missed. Most recently, my delivery was missed due to Hurricane Irma, which I totally understand. But when it was delivered Oct. 2, I only received 4 of the 6 bottles I was supposed to receive. When I called, I ... read more
Business response:
Dear Ms. ****, We sincerely apologize for the inconvenience this matter has caused you. This complaint is not customary of the level of service that we strive to provide, and we are sorry to hear that the service you have experience has not been satisfactory. Our records indicate that credit in the amount of $95.94 for the delivery charged in error on Thursday, October 26, 2017 has been applied to account and will reflect on the statement dated, November 4, 2017. Local management has contacted the customer to discuss the... read more
I do not recommend anyone to use this company. Your time is not valued to this company. They fail to keep commitments and they are not to be trusted. I waited and called them for 2 1/2 weeks to remind them to pick up their equipment. I started service 9/23 and didn't get it resolved until 10/16-made many phone calls, spoke to many people, wasted 2 full Saturdays, waited after work, No one calls back, No one shows up as schedule appointments.
Business response:
Consumer: ***** **** We sincerely apologize for any hardship or inconvenience we have caused you. We have received confirmation from local management that your Route Sales Representative will pick up the full bottles delivered in error today, October 17, 2017. The account with Alhambra has been closed, and a credit has been applied for the balance in full, there will be no billing associated with Alhambra going forward. Regards, DS Services of America
They are probably fine for people with only one delivery address but we opened an account for two and its been the biggest headache. I've spent hours on the phone and ultimately paid for charges that shouldn't have been charged. Their billing system is very unfriendly and confusing for the consumer. I was billed late fees and paper invoice fees on account that I closed/merged! The invoices were being sent to a different address and the charges were accumulating for months without my knowledge. They waived (2) charges but not... read more
Business response:
Please accept our sincerest apologies for any hardship or inconvenience this matter has caused. Our records indicate that a credit has been applied in the amount of $22.53 to the old account number, 7163494 for the incorrect bottle pricing on May 3, 2017, and June 15, 2017 deliveries. The credit applied included a late fee in the amount of $1.53. A refund in the amount of $22.53 will be sent back to the card on file within 5-7 business days. In addition, we have reviewed the updated account, 7163488, and it was discovere... read more
They drop off more bottles than requested to boost their revenue. It is an long complicated process to cancel an account. I am in the process of returning their rental products back to them and they gave me a 9 hour pick-up window.
Business response:
We apologize for any inconvenience this may have caused. We were unable to locate your account with the information provided. In order for us to assist with the issue, we will need to access your account. We would need for you to provide us with the account name, billing and delivery address, account number, and telephone number associated with the account. Regards, DS Services of America
We were a business customer for 17 years and they just stopped delivering. When you call customer service, after holding for 20 minutes, they are no help. They say a local rep will call and they never do. They cannot even tell you the name of the local person or give you then phone number or explain what the problem is. I sent over 10 e-mails and didn't get a real reply to any of them. After hours of trying to figure out what was going on, I gave up and signed up with another local service in Seattle, that actually answers t... read more
Business response:
We sincerely apologize for any inconvenience or hardship this matter has caused. This complaint is not customary of the level of service that we strive to provide, and we thank you for bringing this matter to our attention. We are truly sorry your experience with our company has not been satisfactory, and we thank you for giving us the opportunity to serve you. Regards, DS Services of America
This business is a classic example of a customer bear trap. They have rescheduled deliveries 4 times now within the same week without OUR PERMISSION. Since signing up for the services late August, we have received a total of 2 deliveries and both were not on time. When we called to inquire about possible solutions we were transferred multiple times to different "Escalation Specialists" and "Account Executives", all of whom promised action but we have yet received a delivery or call back. Hard working people please stay away ... read more
Business response:
Thank you for contacting us. We apologize for any inconvenience this may have caused. We were unable to locate your account with the information provided. In order for us to assist with the issue, we will need to access your account. We would need for you to provide us with the account name, billing and delivery address, account number, and telephone number associated with the account. Regards, DS Services of America
ds services is the worst delivery company i ever came across. the delivery schedule is far from accurate when a whole month without receiving water. then when my business moved location i called to cancel my services. 5 months later i get a call from the collection department saying i haven't been paying for my services. when i tried calling them not only is it nearly impossible to get a hold of them but they say they couldn't find why I'm being charged and its out of their hands.
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. We have thoroughly reviewed the account and it has been determined that the account status is valid, the last payment made was on January 3, 2017. Our records indicate that the request to cancel was submitted as of May 26, 2017. The account was sent to collections as of September 21, 2017, due to unpaid charges for March through May. Notices were sent out via the monthly statements, and a letter was sent by mail to notify the customer of the pas... read more
The worst customer service. The worst delivery in South Florida Broward County. They provide you a delivery schedule then change it automatically. Was supposed to get delivery Sept 5th well in advance of hurricane Irma. I called to see when delivery. No call back. Then was schedule to Sept 7th. Never showed up. Called again Monday Sept 18th for manager to call me and never a call back. Today is Sept 21st and still no water. Now they have to reschedule me again as I'm not in the list for delivery even though they haven't deli... read more
Business response:
Dear Mr. ******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that six 5-gallon bottles of water, and one 24-pack was delivered to your location as of yesterday, September 21, 2017. We have applied a credit in the amount of $19.98 to your account for two 5-gallon bottles, the credit applied will reflect on the next statement, October 6, 2017. Regards, DS Services of America
Our experience with Crystal Springs through DS Services has been nothing short of terrible. I am shocked that Costco would contract this company, as they are not reliable or reputable. We have always struggled to have our water delivered on the dates scheduled for us. We would have to call every other week to remind them to deliver our water, which I feel is unacceptable. Even after going out of our way to ensure we received our water, we would rarely receive our water bottles on the scheduled dates. Additionally, this compa... read more
Business response:
Dear Ms. *******, Thank you for contacting us regarding your water account. This complaint is not customary of our level of service and we are sorry your experience with our company has not been satisfactory. We appreciate you bringing this matter to our attention. We want to assure you that this is not customary of the level of service we strive to provide and we appreciate you giving us the opportunity to serve you. Sincerely, DS Services of America
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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