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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a rip off. They tell you they are charging you $7.00 and then charge your account $50.00 and you can wait for a week or more to get a credit. I cancelled my account immediately on discovering the over charge and excuse they gave and they refused to transfer me to a supervisor. No where on their order page did it say they were going to hold $50.00 until they got around to refunding it.
Business response:
Dear Mr. ********, We sincerely apologize for the inconvenience this matter has caused you. Our records indicate that the account is now closed and as for the $50.00 hold the bank has advised us that you will need to contact the number on the back of your card in order to have the hold released. If you have any questions, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
On January 10th we closed our account due to inconsistency of deliveries. They were suppose to pick up empty water jugs and cooler on January 19th they never showed. I have called numerous times and they keep giving me a new date to pick up jugs and equipment. I spoke with a rep from Vallejo, Ca who said they would be picked up by Friday March 2nd, and guess what, the jugs and water cooler are still sitting on our property. This experience has been a disaster, I will never ever use their service again. Very Poor customer ser... read more
Business response:
Dear ******, Thank you for contacting us regarding your account with Alhambra. We sincerely apologize for the inconvenience this matter has caused you. Our records indicate that all remaining equipment was picked up from your location as of Thursday, March 15, 2018. The account is now closed with a $0.00 balance, and there will be no billing associated with Alhambra going forward. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
Every delivery date there was an issue... I want 5 bottles a delivery, period, whether I used 3, or 5, deliver 5! They would drop off the amount of empty bottles I had out every time except once! I had two dispensers break and the lat on - two weeks ago was supposed to be a change out and 5 bottles. They did leave 5 bottles but took the dispenser and did not leave a new one. We called and canceled that night, pick up date - 2 weeks later for the rest of the 5! bottles of eater and empty bottles. Guess what, they took the thr... read more
Business response:
Dear Mr. ********, We sincerely apologize for any hardship or inconvenience we have caused you. We have applied a credit in the amount of $59.93 for the deliveries charged on February 9, 2018, and February 15, 2018. The account with Sparkletts is now closed, and your card has been removed from the account. The account was closed with a credit remaining in the amount of $24.00, and a re A refund check for the remaining credit of $24.00 will be mailed within 4-6 weeks. If you need further assistance, please contact the Cu... read more
2 months with no service, no calls and no emails from them. A dozen calls from us over the 2 months. They promise to deliver and never do, frustrating since they are a delivery company. Zero concern for their customers. We have been customers for 3 years.
Business response:
Dear Mr. ******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the customer notified us on February 10, 2018 that all issues have been resolved. If further assistance is needed, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
Horrible customer service , we continuously tell them that we only want 1 delivered at a time and yet again they delivered 2. Then they like to charge late fees because you don't pay the amount but had they followed directions the amount paid wouldn't have late fee. They deliver so they can either charge us more or to not follow simple dang instructions
Business response:
2/23/2018 Dear Mr. *******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the second bottle that was delivered on the last delivery dated, February 7, 2018 was delivered in error, and was not charged to you. We have notified your Route Sales Representative of you concerns, and we will make every effort going forward to ensure that the service meets your expectations. In addition, we have applied a credit in the amount of $10.00 for the late fee charged on your Dec... read more
I wish I could say one positive thing regarding this company, but unfortunately it's been a negative experience from the beginning. I signed up at Costco. At the time I was told I would be hearing from a representative in 3 days. Never did hear from anyone, until they started delivering over a month later, with 3 more bottles than I requested. I've skipped numerous deliveries, but one time I happened to see the delivery person, who just stopped by to see if I had empties. I gave him my empty bottles. What a mistake! No only ... read more
Business response:
Dear Ms. *****, We sincerely apologize for any inconvenience or hardship this matter has caused you. The account reflects that it was setup using a Costco membership, and with the benefits of Costco you are not charged bottle deposits after the first delivery. The credit would be given for the original bottle deposits paid after cancelling the account, and returning all equipment/bottles, therefore, credit was not warranted for the return of empties until after cancellation. Our records indicate that on the first deliver... read more
These people sent my account to a Collection agency ?! I closed this last September (in Phoenix), they picked up the equipment and extra water and the billing was complete. I had the service for my son who had terminal cancer. When he had to go to the hospital, we cancelled the service. NOW, I get a letter from a collection agency. I called the collection agency, they said basically, "Oh, we get that a lot...it's a way for them to scam more money out of you." Now it's on ME to refute, write letters, and get out of this! They... read more
Business response:
Dear Valued Customer, We sincerely apologize for any hardship or inconvenience we have caused you. We have removed the account from Collections, and the account with Sparkletts is now closed with a $0.00 balance. A letter reiterating the confirmation of the accounts removal from Collections will be sent to you within 10-15 business days. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
I have been a customer over 14 years and on auto bill the whole time. I call to ask why i haven't gotten my water and they say my account is closed and they couldn't help me. All i wanted was my water and they said there is noway to fix it you have to call collection. I need help... this is unbelievable how could you stand by a company that long and never get a call or letter or anything... now they are saying Im a criminal... unbelievable!
Business response:
Dear Mr. ********, Thank you for contacting us regarding your account with Crystal Springs. We sincerely apologize for any inconvenience or hardship this matter has caused you. Our records indicate that your account has been removed from collections with a $0.00 balance, and you may now resume service. Your Route Sales Representative will deliver on your next scheduled delivery dated, Friday, January 19, 2018. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Servic... read more
I have been trying since 10/11/17 to contact this company to return my products. I have not received a response ,but they did report me to the credit bureau
Business response:
Our records indicate that all equipment was returned as of December 22, 2017, and the Collections Bureau was notified of the return. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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