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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DS Services has the worst customer service I've experienced in a long time. During my first call with them, I had hoped to set up water delivery but the person handling the call was so bad I told him to cancel everything... I did not want their service! They charged me for delivery anyway and dropped off 3 bottles in my driveway the following week. I immediately called to have them pick up the water and to give me a refund. It took 2 more calls before they agreed to give me a refund BUT when the refund came through it was ov... read more
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. Our records show we processed a refund in the amount of $18.00 to your credit card on file on 12/07/18 and we also issued a refund check for the same amount. We do apologize your card was not credited the full amount of $44.58 that is owed. We have processed the remaining credit balance of $8.58 to be applied back to your credit card, which should post to your card within 5-7 business days depending upon your bank. This brings you to a total cred... read more
The WORST service I've ever had. I've finally hit my limit. My last water delivery was on Nov. 2nd. I was given and billed for a product that I didn't order. I called them and arranged to return it with my water delivery on Nov. 14th. On Nov. 15th, I called and asked where my water was? They said I would get a delivery on the 21st. When that never came, I called again was told I'd get delivery on Nov. 30th. When that never came i was told the manager himself ordered a special Sat. delivery for me and it would arrive on Dec. ... read more
Business response:
12/10/2018 Dear Ms. *****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that your Route Sales Representative delivered three 5-gallon bottles of water at no charge as of Saturday, December 8, 2018. The account has been credited as of December 8, 2018, for one case of bottled water in the amount of $6.49, and the credit will reflect on the next statement dated, December 13, 2018. Regards, DS Services of America
I cannot believe the customer service from this place!!!!! I was from Deep Rock when they acquired them in 2011 and never had any trouble until now when they increased the monthly rate to what was far beyond the local rate when I was with Deep Rock! I canceled my service when I received my invoice on Oct 1st with Valerie in Customer Service who told me I would receive a $72 credit on my account. and advised not to pay this bill due on 9/22. The truck driver picked up the bottles on 10/11 and that would be it. WRONG! I receiv... read more
Business response:
12/3/2018 We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all remaining items were collected from the location as of October 11, 2018. A credit in the amount of $10.00 has been applied for the late fee charged on November 28, 2018, and the account is now closed with a $0.00 balance. If there are any further questions or concerns, please contact us back at 1-800-492-8377. Regards, DS Services of America
Worst experience I've ever had, from Day 1. They left water and water cooler on my porch, instead of coming in to set it up like they were supposed to (worst part is, I was home! I stayed home from work because they said somebody HAD to be there for set up). I set the thing up myself. The next time the came to deliver, they left three 5-gallon bottles in the middle of my steps (I live in a two family, and it was directly blocking the way in), left the gate open, and, since they didn't venture all the way up to my door, ended... read more
Business response:
11/29/2018 Consumer: ******* ******* We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all remaining equipment was collected from the location as of today, November 29, 2018. The account is now closed with a credit remaining in the amount of $30.00, and a refund will be sent back to the card ending in 2270. Regards, DS Services of America
Easily the worst customer service department that I have ever dealt with. The Associates are not friendly, do not listen and can provided no assistance for problem resolution, at least in my case. I ordered new water service for my new home in Anna, TX - I ordered the service on-line with a requested delivery date of November 7th. I followed up with a call to customer service - as I do not always trust the accuracy of on-line ordering. Customer service looked up my account and verified delivery for Nov 7th - this call was ma... read more
Business response:
Dear Mr. *****, We sincerely apologize for the inconvenience his matter has caused you, as this is not the level of service that we strive to provide. The local management has contacted you to discuss the expressed concerns, and the account has been closed as requested. Regards, DS Services of America
We have been customers for almost 10 years, never late with payment. There were changes in our AP department and the new AP person was unaware to watch for a bill. We never received anything in the mail or a phone call for 6 months. Someone called our office October 15, we requested all bills, updated the information they had on file, and processed payment for $1181. The check cleared our account October 26. We were told the account was active and there were no issues. Tried to place an order today and was told our account w... read more
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the account and all locations have been removed from collections with a $0.00 balance, and the locations are now active for service. Please contact the customer care center at 1-800-492-8377 for assistance with arranging a delivery. Regards, DS Services of America
I became a customer 4/18/2018. I signed the contact that said each bottle of water was $5.00 and a bottle deposit of each bottle was $6.00. They delivered three bottles of water and the delivery man handed me cups. I was told that my estimated bill was to be $26. I was extremely upset when I received a bill for $62.96. They charged me $6.99 for each bottle of water, a paper invoice fee, energy surcharge and charged me for the cups that the delivery man had given me. I first called the sales representative who cursed at me. I... read more
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the account with Crystal Springs has been removed from collections, and closed with a $0.00 balance. A refund for your payment made to the collections agency in the amount of $42.03 will be refunded to you by the method in which the payment was made. If you have any further question or concerns, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
(Ds Waters Of America). I am a ****** member. I signed up for service in my local ******. Since I first became a customer of Sparkletts (DS Waters of America) July 27, 2018, i have had rude, crappy drivers, no show deliveries, incomplete orders, promises to correct issues, broken water unit, weeks without a delivery- even though I was scheduled for delivery and rescheduled 3 times and still no show, and above all else, lies... Still bad service, no shows, incomplete deliveries, 4 months of promises and lies and still no chan... read more
Business response:
Dear Ms. ********, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the local management has attempted to contact you to discuss your concerns, and a contact number to the management was provided to you via voicemail. The account reflects that a delivery was completed as of Saturday, October 27, 2018. A credit has been applied of $21.96 for three of the 5-gallon bottles delivered, and one month of rental in the amount of $2.49. The credits will reflect on the next sta... read more
Steer clear of Sparkletts. My water delivery was supposed to be be 5 days ago. They missed the delivery and cannot give me any details as to why. They were supposed to rush deliver the water the next day, but that never happened. Called them again and they promised to rush deliver the next day, again never happened. Called them AGAIN, same promise, still no water. Their customer service is a 3rd party call center, this call center tells me they are unable to call and get a status, they can only text the company. This is not ... read more
Business response:
Dear ***** ****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the local management has contacted you to discuss your concerns, and a delivery was completed as of Monday, October 22, 2018. We have applied a credit of $19.47 for the three 5-gallon bottles delivered, and the credit will reflect on the next statement dated, November 15, 2018. Regards, DS Services of America
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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