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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with DS Services is consistent with all the below reviews: HORRENDOUS. Since May, I have made nearly a dozen phone calls to the 8004WATERS customer service line to get water delivered to my facility as scheduled. Deliveries are regularly missed and rescheduling does no good. A delivery that was supposed to occur 8/9 was missed, the reschedule for 8/12 was missed, the reschedule for 8/14 was missed, the reschedule for 8/16 was missed. We'll see what happens today... I have talked with a variety of customer servi... read more
Business response:
8/23/2019 Dear Valued Customer, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the local management has contacted you and a delivery of ten 5-gallon bottles was completed as of today, August 23, 2019. If you have any further questions or concerns, please let us know. Regards, DS Services of America
UNBELIEVABLY BAD SERVICE. EVERY REVIEW posted on line CONFIRMS SAME
Business response:
Dear Mr. ********, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the remaining bottles have been collected from your location as of today, July 26th, and the account is now closed with a zero balance. If you have any further questions or concerns, please contact us back at 1-800-492-8377. Regards, DS Services of America
Our company has had a terrible time with customer service. We canceled our service in November 2018 and asked them to pick up our equipment. They did in December and we paid our final bill and was told they canceled our account. Then we get a delivery of three bottles February in the kitchen and no one knew about this. We then got a bill in for those bottles. We called and spoke to someone who assured us that our account was canceled and they could pick up the bottles and zero out the bill. However, the bills have kept comin... read more
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. The account has been removed from the collection status and closed with a zero balance. You will no longer be billed for this account. Regards, DS Services of America
I've been trying to return my equipment now since February to no avail. Now I have a collection agency trying to get $ when I have the equipment but no one picks it up. I've called in 7x asked for supervisor to call me to get picked up so I can pay final bill. Unfortunately no one is every available they have to have someone from my region call me but again have never received a call. I'm currently online filing out BBB complaint due to this unnecessary added stress and inconvenience. We've had to be home more then 5x from 8... read more
Tried the service and didn't love it. Called to cancel and waited for my bill. It never arrived and they never reached out to me. It was like $14 dollars but they sent it to collections plus late fees at $72. Not fair. They should have mailed/emailed/called to get their money.
I've been trying to return my equipment now since February to no avail. Now I have a collection agency trying to get $ when I have the equipment but no one picks it up. I've called in 7x asked for supervisor to call me to get picked up so I can pay final bill. Unfortunately no one is every available they have to have someone from my region call me but again have never received a call. I'm currently online filing out BBB complaint due to this unnecessary added stress and inconvenience. We've had to be home more then 5x from 8... read more
If I could give a negative review, I definitely would. 1. The worst customer service. I did an address change and it took me 2 weeks, 5 different customer service representatives and 5 calls (each 30 min. long) to finally do that. Meanwhile, they delivered my water to a wrong address. 2. They put my large water bottles in front of someone else's apartment and we had to carry it back. Delivery service is just horrible. 3. They were supposed to pick up empty bottles last Monday, they rescheduled it 5 times already despite my c... read more
Business response:
4/16/2019 ****** ********* We apologize for the level of service you have experienced, as well as for the inconvenience this has caused you. We have forwarded your feedback and concerns regarding the bottle pickup and the rental charges to your local management team. We have received confirmation from the branch that they spoke with you and your pickup will be completed today. Moving forward you will be speaking with the Branch manager for any questions or concerns per your request. However, if there is anything we can do ... read more
I am beyond livid with this company! I called to place my account on hold because I was moving and all they told me was to call back once I wished to resume services. Then I got a letter in the mail stating that I was sent to collections for over $350!! Are you serious?! I am beyond livid they had in their notes that I spoke to them in January and put the account on hold could they not call?! This is an awful company that is damaging to your credit. STAY AWAY!!!!!
Business response:
4/16/2019 ******* ********* We sincerely apologize for any hardship or inconvenience we have caused you and thank you for patience in this matter. Your account has been removed from collections and reinstated as requested. We have made several attempts to speak with you regarding your account balance that is to be added and needed more clarification in how you would like to move forward with your account. We can also place your account at $0 balance. We spoke with someone named Faban regarding the account but you are the ... read more
I worked as a route manager in Washington. The position is essentially an under paid route driver with additional responsibilities from 5:30 am to about 8 O'clock every day M-F! You are paid for an 8 hr day which will always work a minimum of 12 and many times 14 or more. You may on a rare occasion actually work only 8 hours. You will be overworked and get ZERO compensation for your time beyond the 8 hr day. At the end of the year when you realized you only net $40-$45 K for working 70 hr weeks, you will soon be looking for ... read more
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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