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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a joke! Never in a million years did I think I would be charged for empty plastic bottles not being returned. Apparently if you don't recycle your bottles with them they charge you $6 a bottle! It cost $6.49 for a FULL ONE... I wish I could give them no stars! I had to call their customer service department on multiple occasions, they kept emailing me about delivering water when I asked for the account to be stopped AND NEVER DID THEY SAY I HAD TO RECYCE THROUGH THEM. I sincerely hate the way this company doe... read more
Very Underhanded company that uses small local branches to confuse and make it difficult to pinpoint one company. I used a local serves ran by DS named Crystal Springs it is a water bottle delivery service the 5 gallon jugs. They rented me 2 coolers that they charge me monthly for. I asked them to stop sending me 2 bottles a month as It was too much but they kept delivering 2 bottles every time a few weeks ago they called me said I owed them 54$ I told them that's fine send me a bill and I will pay it. instead 2 weeks later ... read more
Business response:
Our records indicate the last call we received prior to the account going into locations was on October 22, 2019, at that time notice was provided of the balance owed in the amount of $54.77, which this statement was paid on October 25, 2019. The account was sent to collections as of April 16, 2020 due to the payment history. If there were any issues with the billing we do not show that contact was made after October 2019 or prior to the account going into collections to bring notice. Due to the payment history the account ... read more
The worst business ever. Crystal water in South Florida is far far better than Deeprock services in Denver. they never keep the word and never deliver water on time. Worst one. took only because its related to Costco.
Business response:
4/29/2020 Consumer: *** *** Ref No: XXXXXX We sincerely apologize for any hardship or inconvenience we have caused you. We have communicated with you, via email, regarding this matter. In result, our local management team was notified and verified that your order was completed yesterday, 4/28. We have received direct assurance that your upcoming deliveries will be completed as scheduled. If you need further assistance, please contact the Customer Care Center at X-XXX-XXX-XXXX. Regards, DS Services of America
I'm a new customer, they have pushed back my delivery date numerous times.. we are in a global pandemic!. if your not going to be competent and do your job, don't take peoples money and waist peoples time! WORST EXPERIENCE EVER !
Business response:
Good Evening, We sincerely apologize for any hardship or inconvenience we have caused you. We were trying to look up the account by the name you provided in your review to assist you better. However we have multiple accounts with people with the same name. If you could please call into the customer care center and provide your phone number or account number, so we could locate the right account information. If you need further assistance please visit us at www.water.com, email us at customerservice@dsservices.com or contact... read more
very disappointed in the service received during my 8 years of water services
Business response:
4/24/2020 Consumer: **** ***** Ref No: XXXXXX We sincerely apologize for any hardship or inconvenience we have caused you. We attempted to contact you, via email, in efforts to obtain your account information for further assessment. However, we were unable to reach you. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
Delivery drivers, issuing FALSE Delivery Ticket to charge Surcharge within delivery skipped. Also NOT refunding bottle deposit within promising of 48th hours. They have a dishonest business practice act.
Business response:
3/31/2020 Good Afternoon, We sincerely apologize for any hardship or inconvenience we have caused you. We reviewed the account and see the account is closed with a credit balance. Please contact us to let us if you would like the refund to be credited back to the card on file or would you rather a paper check. If you need further assistance please visit us at www.water.com, email us at ***************@dsservices.com or contact us at XXX-XXX-XXXX. Our Customer Care Agents are available Monday through Friday 8:00 a.m. - 9:0... read more
I signed up to get this water service through ******. Their service was a constant problem for the 3 years I had them deliver water. My account was setup to deliver water ONLY if i put empty bottles out, and then only replace as many as i put out. They were constantly dropping off 2 bottles when put 0 bottles out. They even went so far as to drop off 4 bottles when I put 2 bottles out with a note saying I didn't need any. This recent problem was the most shocking. Apparently 8 months ago, my credit card that I had on auto pa... read more
Business response:
3/31/2020 Dear ***** ******** Thank you for contacting us via email. We apologize for any inconvenience that you may have experienced. Due to the status of your account, you will need to contact Collection Bureau of America at 800-659-3770 for any information regarding your account. Regards, DS Services of America
I'm trying to clean up my account. I'm a new customer and not impressed as a first impression. Sitting on hold for hours and have to give up. Online is no better. I signed up at Costco. Now I have two account numbers. I got an invoice with one Acct number but my online account is a different number with no info on my Acct. I can't even ask to skip a delivery nor ask some questions I have. After all this is new to me. What do you suggest I do. I just want some customer service. A human to speak with. I'm afraid to go to Cos... read more
Business response:
Good Evening, It has come to our attention that you are not happy with the level of service you have received from us. We appreciate you bringing this to our attention and would love the chance to make it right. We apologize for the inconvenience we have caused you..If you need further assistance please visit us at www.water.com, email us at ***************@dsservices.com or contact us at XXX-XXX-XXXX. Our Customer Care Agents are available Monday through Friday 8:00 a.m. - 9:00 p.m. EST and Saturday 9:00 a.m. - 6:00 p.m. E... read more
We have been with DS Services for three years and have not had many issues until recently. We have been out of water for three weeks now. We have had our promised delivery date moved numerous times. Last week we were promised that we were scheduled with the branch in Grand Prairie for a delivery on 03/19/20. We unhappily agreed to this. Of course we did not receive our delivery. Today we were informed that now it will be next Wednesday. I tried to speak to the manager, Dennis ******, but he was unwilling to speak with me. I ... read more
Business response:
We understand your concerns and frustration. We got a response from the branch that the delivery was made to your location this morning, 03/24/2020. We apologize for the delay. Our company values and appreciates your feedback. If you need further assistance please visit us at www.water.com, email us at customerservice@dsservices.com or contact us at 800-492-8377. Our Customer Care Agents are available Monday through Friday 8:00 a.m. - 9:00 p.m. EST and Saturday 9:00 a.m. - 6:00 p.m. EST. DS Services of America, Inc.
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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