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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is an absolute scam. If you see them soliciting at your local Costco, please steer clear. My wife tried to go online and make a payment, but the system wouldn't accept it. She was told the credit card had expired, even though it hadn't. Then she was told she had insufficient funds in the account to pay, even though that was not accurate. She called the company and was told they had turned our account over to collections and they wouldn't take a payment over the phone. So my wife calls the collections agency, who... read more
Business response:
12/24/2019 Consumer: ******* ********* Ref No: XXXXX We sincerely apologize for any hardship or inconvenience we have caused you. We have addressed this complaint with our local management team and have received confirmation that all of our assets have been removed from your location. We have since removed your account out of collections with a $0.00 balance and will email you an official removal letter that will serve as proof that your credit will no longer be negatively affected by this matter. If you need further a... read more
DO NOT USE CRYSTAL ROCK or "DS Services of America" or whatever they are calling themselves now. (The name has changed a few times this past year. They are also "water.com") We were expecting a Delivery on 12/2/19- never arrived. Called to complain and they said it was rescheduled for 12/9/19. Waited on 12/9/19 and it was never delivered. Called to complain again- told they would make a special delivery on 12/13/19- it's now 5:30pm and no delivery. Just called to complain and yet again they say they will make a delivery on ... read more
Business response:
12/17/2019 Consumer: ****** ********** Ref #: XXXXX We sincerely apologize for any hardship or inconvenience we have caused you. We convened with our local management team in regards to this matter. We received direct confirmation that the issue derived from us being unable to gain access due to ongoing construction. We received notice that your delivery was completed 12/16/19 and a local executive has made direct contact to establish better communication. If you need further assistance, please contact the Customer Car... read more
Alhambra cannot get it right in any fashion. Every time I have contacted them, they have failed to make the corrections needed. Even after I have communicated effectively and the service agent has assured me that the problem (whatever it may be at that time) will be corrected, they do the exact opposite of what they were supposed to do. Most recently, I terminated my account. I scheduled a pick up for 11/24. They "made a note" for the delivery person to call me and let me know what time he would be coming...I would NOT be a... read more
Business response:
12/17/2019 Consumer: **** ******** We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all remaining items were collected from your location as of Monday, December 16th. The account has been closed and a credit totaling $43.97 for the last statement dated, November 24, 2019, has been applied to the account. An additional credit of $24.00 for returned bottles, and the final energy surcharge of $6.00 leaves the account with a refund owed of $30.00. The credit will be refun... read more
I have used this water delivery service for 7 months and had countless numbers of issues with deliveries and pickups. First, they said you can update your delivery frequency on their website. The request will never make to the driver who actually delivers the water and always leave the wrong number of bottles at my door. Next, when I call the customer service number to resolve the issue, they all promise to have the driver correct the mistake but the driver would never show up. Everyone should stay away from the company. It ... read more
Business response:
12/17/2019 Consumer: ****** *** Ref No: XXXXX We sincerely apologize for any hardship or inconvenience we have caused you. We have notified our local management team regarding this feedback. We received confirmation that they have attempted to contact you, via phone call, but have been unable to reach you successfully. Your request to terminate your account has been processed and your final pickup has been confirmed for 12/23/19. If you need further assistance, please either return the missed messages from our local re... read more
I scheduled delivery of a new water cooler and 5 gallon bottles. I did it way in advance. I explained to them when I ordered that I could only be home on a Tuesday. They said they'd be here on 12/10/2019 between 8am and 5pm. So I waited. For 9 hours. They never came. I called the 800 number. The lady said she'd find out what the problem was and would call me back. She never called back. So I called the 800 number again. They told me they had a lot of orders recently so they couldn't get to mine today. I asked, did the delive... read more
Business response:
12/12/2019 Consumer: *** ****** Reference No: XXXXX We thank you for taking the time to provide a review. We regret to hear that your experience with our service was below satisfaction and we would like to assure you that this is not the level of service that we strive to provide to our members. We hope that you can accept our sincerest apologies for any inconvenience this matter has caused you. Unfortunately, our routes in your area were severely behind and in result your order wasn't completed on the requested date. I... read more
Although the water quality is good. I have had many issues with this company. I signed up to have water delivered automatically every 2 weeks. My delivery day fell on a holiday (Thursday, Thanksgiving) last time and I wasn't contacted ahead of time in case I wanted to reschedule. So I added a delivery day for the following Monday (which was the next available) and they called me the day before to confirm that I was all set for Monday. No delivery occurred on Monday. I rescheduled online for Tuesday and got another confirmati... read more
Business response:
12/12/2019 Consumer: ***** **** Ref No: XXXXX We sincerely apologize for any hardship or inconvenience we have caused you. We have convened with our local management team regarding this matter and were provided confirmation your order was fulfilled 12/7/19. Upon further assessment, local executive management has attempted to contact you, via phone call, to ensure we communicated with you personally on this matter. Unfortunately, they have been unable to reach you successfully. Should you require further assistance, ple... read more
I started delivery service in September of this year and have had several issues concerning delivery. My most recent issue occurred last week. I called customer service to check on delivery scheduled for 11/27. Advised the rep that normally I get a reminder and did not this time. The rep told me that my account was showing as canceled and that she would have to transfer me to a higher rep. The higher rep advised that it appears the branch canceled my account and shows that everything was picked up. I informed both reps that ... read more
I made arrangements to skip a month as I was away on vacation. I spoke to someone who said it wouldn't be a problem. I get back from vacation and called them to restore service and the representitive said I was sent to collections and told me I had to contact them directly. Long story short, I told them to pick up their equipment, and empty bottles. My employer also had service with this company which I promptly had cancelled. Very bad business practices........lost 2 accounts. That's how it goes.
Business response:
12/4/2019 Consumer: ******* ****** We sincerely apologize for any hardship or inconvenience we have caused you. We were unable to locate your account with the email address you provided. Please provide an account number or phone number associated with the account, so we can further assist you. Regards, DS Services of America
This company acquired a small water distributor in my area. I have received fictitious billing for services that I have never received from DS Services . They are billing me for items before I was even a customer. I have spoken with customer service 5 times in 2 weeks with no avail. Even though the customer service representatives are courteous on the phone. It appears that they are reading from a chart , no one seems to make a decision. They only send emails to different departments , for help that doesn't arise. I have pai... read more
Business response:
11/26/2019 Consumer: *** **** We sincerely apologize for any hardship or inconvenience we have caused you. We have reviewed your account in its entirety and show you are disputing the balance reflecting $27.06. We have waived this balance from your account, therefore you are currently at a $0.00 balance. Your services are on request, which means no orders will be fulfilled unless to call to schedule an order. Therefore, no further billing activity will transpire. If you need further assistance, please contact the Custo... read more
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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