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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Crystal Springs had a representative come to my office offering to supply water for our business. They gave us a free water bottle to test out their product and the representative told us he would return within the month to see if we were satisfied with the water they provided and then would set up a contract with us. He pitched to us that a jug of water would be less than ten dollars a month. We decided it was worth a try as we already have a water dispenser that takes the large jugs of water the company was offering but wa... read more
Business response:
2/20/2020 Consumer: ******* ********** GROUP LLC // ******** ******* Ref No: XXXXX We sincerely apologize for any hardship or inconvenience we have caused you. Per review of your account, we have verified it is now closed and no further activity will transpire. Executive management has been notified of this matter and will assess further for internal action. A final invoice will generate to your email address on 3/13/2020. This invoice will entail no new charges but serve as proof your account is at a $0.00 balance. I... read more
I left a review about a month ago but am forced to leave another. I am still waiting a month later for my overpayment of $203.01. After they were contacted by the BBB, they sent me an awesome email from the Office of the President apologizing and promising to send my money immediately. Since then, they've promised three times that the money has been sent. They PROMISED on 1/16 that the money had been sent and it could take up to 10 business days (mail never takes that long). I waited until yesterday to reach out again and fo... read more
Business response:
1/21/2020 Consumer: ******* ************ We sincerely apologize for any hardship or inconvenience we have caused you. We received a confirmation from our refunds department that the checks for $18.00 and $203.01 have been successfully delivered. From our previous communication with you, you confirmed that the $18.00 refund check has been received. Per FedEx tracking, we verified that the $203.01 refund check has been delivered on February 13, 2020. The tracking number has been sent to you via e-mail. We had made multiple c... read more
I have no contract with this vendor but they are holding me to their policy which is if i have their equipment i am getting charged. i called this vendor and spoke to representative Christian in Jan 2019 as I had my kitchen remodeled and we decided we no longer wanted the filtration system installed so our plumber disabled the system. I also called about 2 months later because they still didn't pick up their water filtration system and it was an eye soar in our front porch. Weeks later the driver/technician called and said h... read more
Business response:
2/4/2020 Consumer: ******** ****** We sincerely apologize for any hardship or inconvenience we have caused you. We have reviewed the account and researched the matter in full. We do see that you called in on 01/25/2019 to cancel. We have requested the account to be removed from the outside collection agency at zero balance which can take up to 24 to 72 business hours. Once we receive a response from the collection agency that it has been removed, we can request a copy of the removal letter to email it to you. The collectio... read more
This company does bait and switch to trick you into an unfair agreement. Then they never let you leave the agreement.
Business response:
2/5/2020 Consumer: ****** ***** We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the area management has made multiple attempts since January 28, 2020, to collect the equipment; however, we have been unsuccessful. Please contact the area management on the number provided, so that arrangements can be made to collect the remaining equipment. Regards, DS Services of America
We are a condominium complex that uses Crystal Springs. We rent SIX coolers and anywhere from 15-20 bottles every two weeks, so we are not a tiny account. In the last year the service has gone completely downhill. They have skipped the last two deliveries with no explanation or apology, yet whenever I call they say there is a delivery scheduled "today" and they will text the driver who will call us with an ETA. That call of course, never comes, nor does any water delivery. We do not understand why they are jerking us around,... read more
Sparkletts is the worst company I've ever worked with. First, I was underpaying by about a dollar per billing period (they gave me the wrong total). So every month they were adding a late fee and before you knew it, I owed hundreds of dollars. It's impossible to get anyone on the phone to discuss. So I began overpaying (I use Bill Pay through ****). So I'm owed $203.01 and I have tried and tried to get it back. They break promise after promise. When we were moving and cancelling account, I scheduled a pickup 5 times. Every t... read more
Business response:
1/21/2020 Consumer: ******* ************ We sincerely apologize for any hardship or inconvenience we have caused you. We received a confirmation from our refunds department that the checks for $18.00 and $203.01 have been successfully delivered. From our previous communication with you, you confirmed that the $18.00 refund check has been received. Per FedEx tracking, we verified that the $203.01 refund check has been delivered on February 13, 2020. The tracking number has been sent to you via e-mail. We had made multiple c... read more
I cancelled my service with DS Water service because they routinely failed to deliver on my scheduled Delivery day. I cancelled the service on November 9, 2019. Paid my account In full and scheduled an appointment for them to pick up the dispenser and bottles on November 11, 2019, they were a no show. I called on the Nov. 11th after 4:00 pm and was told my pick up was rescheduled for Nov. 12th (no one notified me of this change) they failed to show on the 12th also. I cannot get anyone with this business to explain why they ... read more
Business response:
1/21/2020 Consumer: ****** ****** We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all remaining equipment has been collected from the location as of January 17, 2020. Credits have been applied to the account in the amount of $68.54 for disputed rental and delivery charges. Also, an additional credit of $18.00 was applied for the bottle deposits paid at set. A refund check totaling $86.54 will be mailed to the address on file within the next 10 business days. If ther... read more
I can understand why Costco is not dealing with DS Services of America, Inc. We moved and were not sure how delivery would work at our new location so we canceled our service. It took over a week to have our equipment after promising pick up every day. We decided to restart water service and have been waiting for two days for delivery. We call in the morning to confirm our delivery for the day and are assured it will arrive. At 5:30 we call again and they say it was moved to the next day as there is a shortage of equipment.... read more
Business response:
1/8/2020 Consumer: ******* ****** Ref No: XXXXX We sincerely apologize for any hardship or inconvenience we have caused you. Corporate representative contacted you in efforts to gain account information in order for us to be able to assist you further. Unfortunately, the response that was provided did not entail any account information. Should you need further assistance, please contact customer care at X-XXX-XXX-XXXX. Regards, DS Services of America
DS Services systematically employs fraudulent business practices. The company defraud customers in the following manner: When a customer cancels its service with the company, the company claims to schedule a pick up of the remaining water bottles and any water coolers. However, such a pick-up never occurs, despite repeated calls to their customer service department: A pick-up is scheduled, then missed; a call is made to reschedule, then that rescheduled pick-up is missed. This process continues until the next billing cycle c... read more
Business response:
1/7/2020 Consumer: ******* *********** LLC // ***** ******* Ref No: XXXXX We sincerely apologize for any hardship or inconvenience we have caused you. We have reviewed your account in its entirety and have since removed it from Collections with a $0.00 balance. Upon removal, AG Adjustments will send an official removal letter that will serve as proof that your credit will no longer be negatively affected by this matter. Once a copy of this letter is received, we will email a copy to you directly. However, this account ... read more
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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