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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had been with Deep Rock for 10+ years and over the past few months we are told they will deliver water to us but don't, we are closing our account but they won't pick up the 12 empty bottles we have or pay us the bottle deposit owed and we also have a credit on our account of $37.69 that has not been returned to us. This has been going on for over 2 months and we are so disappointed in the service we have received during this time. Many calls and emails from us and promises from them but no action on their part. We even o... read more
Business response:
3/26/2019 Consumer: **** **** We sincerely apologize for any hardship or inconvenience that we have caused you. The local management team has confirmed that the empty bottles have been picked up from your location. Your account was credited appropriately for the empty bottles that were picked up. A refund check in the amount of $72.00 will be mailed to you within four to six weeks. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
This is the WORST company I have ever done business with. Been canceled for about 8 months with them owing me almost 200 hundred of dollars in refunds that they promise to send each time I call them but instead they continue to bill me for services that are canceled every month. I am trying to figure out my next step in letting the world know to never do business with them.
Business response:
Hello ********* *********, We sincerely apologize for any inconvenience this matter has caused you. We would like the opportunity to make this matter right, however, we could not locate the account. Can you please provide us with the address or phone number associated with the account, so that we can better assist you? Thank you, Ds Services
Attempted to reach Service Rep.,James M*******, with difficulty.. We only use water service 3 months of the year when Tax business is open at two locations. Had not received a statement for 2018 service and questioned why when we finally got a response from the sales rep. He had us call customer service because he could not explain why. He also found that the coolers were not picked up when service was cancelled April 15 2018 as we had requested. We called customer service and found our business had been turned over to colle... read more
Business response:
1/31/2019 ******* ***- ****** ****** We sincerely apologize for any hardship or inconvenience we have caused you. We have been notified that your account has been removed from collections as of today. The account balance has been bought to $0 and coolers are scheduled to be picked up @ both locations 02/06/19. You should receive a letter within 5-7 business days stating to cease all collection efforts . Regards, DS Services of America
This company should not be allowed to do business
Business response:
2/2/2019 Consumer: ********* ********* We sincerely apologize for any hardship or inconvenience we have caused you. We are currently assisting you through your ****** membership. You're account is now activated and ready to continue with the service. The agreed balance has been added to your account. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
They have missed our delivery for 3 months. Calling customer service is like calling a black hole. They can't call out. The best they can do is email the local or regional representative. Then this group NEVER calls back. I highly recommend to NOT use DS Services
Business response:
1/29/2019 DYNAMIC BUSINESS SOLUTIONS We sincerely apologize for any hardship or inconvenience we have caused you. As a gesture of appreciation for your loyalty to our company, we have reduced the price of your 5G Spring Water to $8.49, effective on your next scheduled delivery date, 01/30/19. We do value you as a customer and appreciate your business. We have issued you a courtesy credit for the amount of $51.77 which will show on your next monthly invoice. This complaint is not customary of our level of service and we ... read more
I was dealing with Sparkletts in Phoenix AZ. Do not deal with company! I had service with them for about 6 months and when I left town for 6 months, the driver told me dont worry about it we will put your account on hold and just keep the cooler that you are renting. When I got back they charged me for the cooler and said I owed them all this back money, I made the mistake of telling them to just charge my card on voicemail, and so they racked up as much as they could possibly justify, cause they know you aint gonna sue them... read more
Business response:
Dear Mr. *******, We sincerely apologize for any hardship or inconvenience we have caused you. The account with Sparkletts has been removed from collections, and all remaining equipment has been collected as of Friday, January 18, 2019. A refund in the amount of $247.32 for the payment made to collections minus the balance for the statement dated, October 4, 2018, in the amount of $49.01 will be sent back to the card used. The account with Sparkletts is now closed and there will be no further billing associated with If ... read more
This whole process has been horrible. I terminated service in the summer and wanted to use up the water and be re-billed for the water minus the deposit for the empties. I have several calls to this company re: the pick up of empties and they have not come to get them. I have received a somewhat nasty note that my account is past due. So I called again today and spoke to a young lady named Fantasia and she has assured me that the local distributor will be coming to pick this up. When I asked her where the company was actuall... read more
Business response:
Dear Ms. *****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all remaining empty bottles were collected from your location. A credit for the returned bottles have been applied to the account, and the account is now closed with a $0.00 balance. If you have any further questions or concerns, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
For the past month, I've been calling DS Services of America at least once (though usually more and right before the holiday break--multiple times a DAY) a week to try and figure out where my office's water delivery is. Each time I'm assured that it's either on it's way or coming the next day. It's been over a month and it hasn't arrived. If I call after 3, I'm told they can't do next day deliveries. If something isn't delivered on the day it's promised, shouldn't it arrive the next day? And hopefully with an apology? Terrib... read more
Business response:
1/14/2019 Consumer: ******* ***** We sincerely apologize for any hardship or inconvenience we have caused you. We show that the local management team has completed the final pickup of the equipment and the bottles from your location on January 10, 2019. Your Crystal Springs Water account is now closed. A refund of $54.00 has been credited to your Visa card on file. Please allow five to seven business days for the refund to process. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377... read more
nothing but problems since DS services took over Crystal Rock since October. the delivery date was changed from November 9th to the 23rd of October with very little warning not enough to make accommodations. Wen that date came i was charged for a delivery but no delivery was made. so then they had to come back out the first week in November to make the delivery that didn't happen and i got charged for both and had to ask for a credit. then on the November 20th delivery instead of the 3 5-gallon bottles we always use they dec... read more
Business response:
Dear Mr. *****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that on November 19, 2018, a credit in the amount of $13.48 for the delivery dated, October 23, 2018, was applied to the account. This credit is reflecting on the statement dated, December 11, 2018. We have applied a credit of $20.22 as of January 2, 2019, for the disputed delivery billed on November 8, 2018. This credit will reflect on the next statement dated, January 8, 2019. In addition, a credit of $13.4... read more
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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