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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am DISGUSTED with Kentwood Springs Water. They are fraudulent, UNBELIEVABLY unhelpful with customer service, charge for water that isn't ordered, take weeks to pick up water, take forever to complete refunds (if they ever do), have a billing information that is so confusing you never know what exactly you need to be refunded. The WORST business I have ever used.
There needs to be a negative star count for this unethical company. I request pick up on 10/29/19 when they delivered early (again), without notice and left bottle on sidewalk (again) for anyone to take. Delivery was scheduled for 11/5/19 and driver came a week early without notice to me. I called customer service just after 9 am and requested driver return and pick up bottles and equipment. Because delivery person did not return to pick up equipment and bottles, I decided to remove my account from auto billing. I spoke with... read more
Business response:
11/19/2019 Consumer: ******** **** OF ***** We sincerely apologize for any hardship or inconvenience we have caused you. The regional manager has made contact to address the expressed concerns and all remaining items have been collected from the location as of Monday, November 18, 2019. The account with Sparkletts is now closed with a credit remaining in the amount of $30.00 for returned empties. A refund check in the amount of $30.00 will be mailed to the address on file within 10 business days. If there are any further... read more
I have contacted DS Services over TEN times in the last three weeks. They repeatedly skip delivery dates, and then reschedule and skip again. I have had correspondences with the route manager, the supervisors, and now even the regional manager. I'm even being charged for bottles of water that I'm not receiving. I call and I am getting no where with customer service. I haven't received any emails, just the automatic ones they send after you call customer service. I've been a loyal customer for over 4 years, but now I'm consid... read more
Business response:
11/5/2019 Consumer: ****** **** We sincerely apologize for any hardship or inconvenience we have caused you. Our local management team has advised that your delivery was completed 11/4/19 for 2 5G bottles. Due to the inconvenience caused to you, this delivery was completed at no cost. We have also waived your rental fee for this month. We have received direct confirmation that your upcoming deliveries should be completed without issue. In the event your order isn't completed on the scheduled date, your Route Sales Repre... read more
Absolutely awful! Cancelled account six months ago and still haven't picked up equipment and continue to charge us. Even chased down a delivery truck on the street to get this equipment back to them to no avail. DO NOT DO BUSINESS WITH THESE PEOPLE!!!
Business response:
10/4/2019 Consumer: ******* *** We sincerely apologize for any hardship or inconvenience we have caused you. We have received direct confirmation from our local management team that a final pickup has been coordinated with your Project Manager for 10/8/19. Due to the inconvenience this matter has caused you, we have waived the balance of $51.09 from the account. This credit will reflect on the final invoice to release on 10/15/19 to advise of all final adjustments. If you need further assistance, please contact the Cust... read more
They do not communicate or merge your accounts when you have more than one account then they suspended service for being past due, in which you had no knowledge about in the first place. I cancelled my service today, they are unprofessional, consumer pays for their mistakes. I will never again use them or refer them like I had in the last several years!
I used to take water from them a few years, they used to be good, then all of a sudden, they didn't deliver the water, I called several times, they kept promising & changing dates, at the end after a couple of month's they said, "we are sorry, but it's really out of our way, so we can't deliver anymore to your area". I see them passing *** 3 minutes away from my house all the time, so it's not so out of their way, but let's put this aside. After they canceled my account, they left 10 empty bottles & never came to pick it u... read more
How is this company still in business - with an A+ rating!!! They changed our delivery schedule in summer to a monthly schedule instead of every 2 weeks and we ran out of water. Got the schedule changed back, but needed an immediate delivery of water. Got the delivery after hours, but that cancelled our scheduled delivery, so needed another delivery before our scheduled date. It was scheduled 4 times, but never happen, but was told we would get our scheduled delivery, Well, that didn't happen either and we are out of water a... read more
Business response:
8/27/2019 Consumer: ******** ******* LLC We sincerely apologize for any hardship or inconvenience we have caused you. We have contacted the customer to address the expressed concerns. Our records indicate that a delivery was completed as of August 21, 2019. We have confirmed that the delivery schedule is back on track and a credit has been applied to the account for two 5-gallon bottles. The credit of $13.89 will reflect on the next statement dated, September 19, 2019. Should the customer have any further questions or c... read more
Sparkletts Water They sold me their Service in Costco for $20 a month ,2 5 gallon waters Every month they will deliver IF I needed , they charged me $20 in Costco store , and signed up ,they deliver a cooler and 2 big water(5 gallons) ,,few days later they billed me for $40 I waited think this is for next month , on 3rd month I did not need water , (so far I paid $60+) for 4 bottle of water , in 2 month , I called and told them , Please no more , come and take your stuff , they kept delivering water , next time I put a note ... read more
Business response:
Dear Valued Customer, We sincerely apologize for any hardship or inconvenience we have caused you. We have made numerous attempts to make contact via the phone number listed on the account and we have emailed the customer in an attempt to address this matter; however, we have not been successful in reaching the customer. We have provided direct contact information for the customer to contact us back when available to discuss the expressed concerns. Regards, DS Services of America
Horrible!!! We switched to them when we moved, but the equipment was broken when they delivered and no water came with it or was delivered; and now we have a collection account for $536?!?!
Business response:
8/23/2019 Dear Valued Customer, We sincerely apologize for any hardship or inconvenience we have caused you. We have attempted to make contact via the email address provided; however, we have yet to receive a response. The email sent provides the statements for balances owed, please reply to the email sent to let us know how you would like to proceed with this matter. Regards, DS Services of America
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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