This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I saw an offer for bottled water delivery at ****** around May 2017 signing an agreement that included rental of a water cooler and a number of bottles of water per month. The total was around ten dollars a month. About September they sent me a bill for an additional 40 dollars for water they never delivered. I paid that sum after explaining that the water was never delivered because they told me that I had to pay for the bottles themselves. I told them that those bottles were now mine and that I wanted to stop the services.... read more
Business response:
Dear Mr. ********, Our records indicate that the first delivery made to the location was on September 25, 2017. The payment that you are referring to of $43.16 is for the first delivery and it included the bottle deposits of $6.00/ 5-gallon bottle delivered. Because the account was setup with a ****** Membership, you were only to be charged the bottle deposits on the first delivery, and therefore the first statement was higher than what you expected. The account reflects that you called in on November 7, 2017, and requested ... read more
This place is a SCAM! Not only did they MISS 5 SET UP APPOINTMENTS - they LIE about times/people coming etc. This is NOT a reputable business and COSTCO should NOT CONTRACT WITH THEM because they are giving Costco a bad name. Folks DO NOT USE THIS COMPANY as you will NEVER GET WATER and will get BILLED FOR NOTHING. The Kent, WA CS is awful as well as the route manager, JOSEPH who makes up lie after lie. GO TO ANOTHER WATER COMPANY. Don't know how this place is still open. Whomever responds to this - CALL MY CELL which is on ... read more
Business response:
Dear Mr. **********, We sincerely apologize for the inconvenience this matter has caused you, and we want to assure you that this is not the level of service that we strive to provide. Our records indicate that the Branch Operations manager has contacted you to discuss your concerns, and a direct contact number was provided to you for your future use. If you have any further concerns please contact us on the number provided. Regards, DS Services of America
I would not recommend this service to anyone. Regardless of what you order, they always deliver a different amount of bottles. Now I have cancelled the service and have made MULTIPLE calls to have the equipment picked up and they never show up. When you call the 1-800 number it is a call center where you will get a complete run around, you can never speak to the distributor locally. I even spoke to the manager at the call center who told me that he made several attempts to have the local distributor to set up an appointment ... read more
Business response:
Dear Ms. ********, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that all remaining equipment was picked up as of Friday, May 11, 2018. We have applied a credit to the account in the amount of $12.00 for the bottle deposits paid on the first delivery, dated April 14, 2017. The account is now closed with a $0.00 balance, and there will be no further billing associated with Sparkletts. Regards, DS Services of America
I had a filter/dispenser set up at my location. In Oct of 2017 I received an invoice with a late charge which I disputed and they waived. After that phone call I never received another invoice from them Today I was contacted by a collection agency saying I owe the almost $2000.00!!! When I called they told me that they had no email on file although they claimed to have been emailing the invoices as they did before. When I tried to call them they said I was in collections and there was nothing they could do. I offered to make... read more
Business response:
Dear Mr. ********, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the account has been removed from Collections and is now active for service with a balance owed in the amount of $140.00. The balance owed is for the statement dated April 11, 2018 minus $50.00 in late fees. Please contact us at 1-800-492-8377 for assistance in making a payment and for any further assistance needed. Regards, DS Services of America
Need a way to cancel service via email.. the customer care reps are terrible and sent me on a wild goose hunt. I just need my water dispenser picked up. Don not be fool by the a+ rating its a 124 negative reviews
Business response:
Dear Mr. ********, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that your Route Sales Representative picked up the remaining equipment as of Thursday, April 26, 2018. If you need further assistance, please contact the Collections Bureau at 1-800-659-3770. Regards, DS Services of America
Never seen anything worse than this company. I got the service from local Costco and thought it would be good. It turned out to be horrible. The come every 2 weeks to deliver water regardless you set skip or not online. When you call them they just tell you they are sorry but they can't do anything about it. I got enough of this bs when there are 6 5-gallon bottles of water in my house and called to cancel the service in 2 months. Then on the day when they were supposed to pick up the equipment the driver did not show up. I ... read more
Business response:
Dear *****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that there has not been a delivery made to your location since November 29, 2018. The account reflects that all equipment was picked up by your Route Sales Representative as of Thursday, April 12, 2018. A credit of $24.00 has been applied to your account for the bottle deposits billed on the first statement dated, October 5, 2017. A refund for the credit of $24.00 will be sent back to the card ending in 1006 with... read more
We set service up at our yard in Nunn, Co. the billing address was set up incorrectly the service location does not have a mailbox and or employees that sit in an office all day to receive mail. The billing address was requested to be changed to our PO Box and was never updated so we where not receiving our invoices in a timely manner as requested. I requested many times for the change and no response or update. I received and emailed from a collections agency and requested copies of the invoices to get them processed and pa... read more
Business response:
Dear Ms. *****, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the account with Deep Rock Water has been removed from Collections with a balance owed in the amount of $179.71 for the statement dated, February 4, 2018. A letter will be sent to you within 10-15 business days reiterating the confirmation that the account is no longer in Collections. We have sent copies of the statements that make up the current balance owed to the email address provided for your record... read more
We signed up for Hinckley Springs at our local Costco. We were guaranteed a set price and peace of mind that it wouldn't go up. Well, it looks they go back on their word and this is consistent with the reviews I have read on-line. Their customer service is terrible and we've been hung up when we question the increases in our bill. The bill increased without warning. They even took 3 of our empty jugs, didn't replace them and said they are not giving us the deposits for them. We had to pay $6 per jug as a deposit in the begin... read more
Business response:
Hi **, We apologize that you had issues with your billing and for the inconvenience this has caused. We have adjusted your pricing and placed the appropriate credits on your account. We are happy that you have decided to remain a valued Hinckley Springs customer. Regards, DS Services of America
With no request from us, nor acceptance of any offer, they started delivering plastic cups with each delivery. We naturally thought they were giving these to us. A few months into this, I more carefully reviewed the invoice all the way to the last page and found that we have been charged for these. When I called I was told I would have to wait for a credit until the driver picked up the cups on the next regular delivery in a few weeks. The reason was the manager's policy. I asked to communicate with this manager and was not ... read more
Business response:
Mr. *****, We sincerely apologize for the level of service that you received did not meet your expectations. We do value the relationship we have with you, and appreciate your business. Our records indicate that the appropriate credits were placed on your account, and instructions not to deliver cups were communicated to the local management. Again, please accept our sincerest apologies for the inconvenience we have caused you. Regards, DS Services of America.
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com