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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Crystal Springs bought out our local water delivery company. Since the time they took over, our water was delivered at the end of the driveway with the trash. After several calls and very long periods on hold I spoke with a representative that was going to contact a route manager and have them contact me. After not hearing from the manager and several more complaint calls, I advised that if by the end of the week I did not get a call that the service would be terminated. We have had 5 different dates that our equipment was s... read more
Business response:
Thank you for contacting us regarding your account with Crystal Springs. This complaint is not customary of our level of service and we are sorry your experience with our company has not been satisfactory. We are sorry to hear that you have requested to terminate your service and would like to ensure you that this is not the service we strive to provide. Our records show that the final pick up was made on August 3, 2017 for one rental unit and 5 empty bottles. The account with Crystal Springs has been closed and reflects... read more
Ds Services water company (crystal Springs water) is a joke of a company who do not care for you as a customer at all. I have never been treated so poorly. STAY AWAY FROM THIS COMPANY!!!! The BBB is a horrible entity as well who just takes bribe money from company's now to give high ratings. Tell me how a horrible company like DS Services of America or Crystal Springs water get an A+ rating when there at 95% negative customer complaints. Go look at google, any website you wish and this company has proven they could care less... read more
Business response:
We appreciate you giving us the opportunity to serve you and we sincerely apologize for any inconvenience or hardship this matter has caused. Our records indicate that a cooler was delivered to your location on Monday, July 26, 2017 along with two Springs bottles at no charge. We will make every effort to ensure that your service going forward meets your expectations. Regards, DS Services of America
The BBB is a horrible entity who just takes bribe money from company's now to give high ratings. Tell me how a horrible company like DS Services of America or Crystal Spring water get an A+ rating when there at 95% negative customer complaints. Go look at google, any website you wish and this company has proven they could care less for their customers. This BBB is just as bad, how is this company an A+ rating??? My cooler flooded my house while i was away a few days. I came back to a mess. They said someone would be here Thu... read more
Business response:
WE APPRECIATE YOU GIVING US THE OPPORTUNITY TO SERVE YOU AND WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE OR HARDSHIP THIS MATTER HAS CAUSED. OUR RECORDS INDICATE THAT A COOLER WAS DELIVERED TO YOUR LOCATION ON MONDAY, JULY 26, 2017 ALONG WITH TWO SPRINGS BOTTLES AT NO CHARGE. WE WILL MAKE EVERY EFFORT TO ENSURE THAT YOUR SERVICE GOING FORWARD MEETS YOUR EXPECTATIONS. REGARDS, DS SERVICES OF AMERICA
Never in my life have I EVER dealt with such incompetence. I truly feel as if I'm being scammed. You know the saying "If someone shows your who they are believe them." Its so true. I've had problems with my service from day one and still stuck it out but now it's just RIDICULOUS. I've been in talks with customer service since JANUARY. My driver would just drop off three bottles outside of my building no where near my entrance and never pick up the empty bottles. I have SEVENTEEN empty bottles in my home. No water has been de... read more
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate the last payment we received was on November 23, 2016, due to the payment history on the account the charges are valid and the account will remain with the Collections Bureau. Regards, DS Services of America
Worst company I have ever dealt with. I also have been promised pickup of my equipment and DS Services has failed 4 times to show up. I am at the point where I want to drop off my equipment to get the water cooler and 9 empty bottles out of my house. Customer server won't give me the address to drop it off. they keep telling me "sorry" and that I am on the schedule. But they never show up!!! They even tell me that they are sending the route manager an email. Like this is going to solve all my problems!! No response, no email... read more
Business response:
Our records indicate that all remaining equipment was picked up from your location on Monday, July 24, 2017. The account with Crystal Springs has been closed with a credit balance in the amount of $28.00, a refund will be sent to your mailing address within 4-6 weeks. Regards, DS Services of America
It has been frustrating dealing with DS Water Services. I enrolled into their water services through the Costco with the understanding that Costco vets their vendors for Quality and Customer Service. However, this has not been the case and after reading some of the complaints on this site, it is appalling that Costco continues to use them to lure customers into unfulfilled promises. They frequently miss their water deliveries despite receiving a call the day prior to their delivery. When u call their customer service, they s... read more
Business response:
We are sorry to hear your experience with our company has not been satisfactory. We appreciate you bringing this matter to our attention as this complaint is not customary of our level of service. Our records indicate that a delivery was made to your location on Friday, July 28, 2017. We appreciate you giving us the opportunity to serve you and we will make every effort to ensure that your service going forward meets your expectations. Regards, DS Services of America
We have a business account and DS Services has been price gouging us for years. We order over 20 bottles monthly. They promise a price guarantee for one year but never follow through. When our water person came to drop off they even told us that DS doesn't care and never follows through on what they say. We asked for the company to send us an email about our rate and locked in time and they said they would, two days later they said they dont email out that information and even though they have notated our conversations and a... read more
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that a credit has been applied to your account in the amount of $176.97 for the price difference between May 2017 through July, 2017. We have adjusted the 5 gallon Spring water pricing on your account to $5.99 per bottle, and the pricing will remain in place from July, 2017 through August 2018. Should you have any questions regarding the billing on the account, please contact customer care center at 1-800-492-8377. Regards, ... read more
I'm not sure if it was with this particular center but I have Sparkletts and I'm leaving. I had the worse delivery service. Every other delivery it was something. I had to call and see where the water was. This last time was the draw. It's been almost two weeks with no water. and they keep asking me if i will wait just another day... NO. I'm tired of the wait game with them. and they keep pushing the date out every time for almost two weeks. I'm tired. of this. And they even mentioned that i will have to pay a fee for the ti... read more
Business response:
Thank you for contacting us regarding your account with Sparkletts. This complaint is not customary of the level of service that we strive to provide and we are sorry to hear that you have decided to terminate your account. We appreciate your feedback and hope that you can give us another opportunity to serve you in the future. Regards, DS Services of America
If it was possible I would give this company a zero. This has been the worse service I have ever experienced. The customer services representatives are rude and blatantly lie in an effort to resolve any issues you call about. Run far away and never do any business with this company. I signed up for bottled water delivery via Costco expecting the same courteous honest customer service. It was the complete opposite and the ethics of the staff and billing polices of DS Water will quickly become a nightmare for you. Deceitful co... read more
Business response:
We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the last payment made on the account was on January 16, 2017. It has been determined that the account was sent to the Collections Bureau on June 22, 2017 due to the payment history on the account. Due to the status of your account, you will need to contact the Collections Bureau of America at 1-800-659-3770 for assistance with your account. Regards, DS Services of America
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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