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Hinckley Springs Water
- Water Purification Services
- Des Moines, IA
About this business
People have been enjoying the great taste of Hinckley Springs water for over 100 years. Today Hinckley Springs offers a multitude of drinking water options-including Spring, Fluoridated, Purified and Distilled-that can be delivered straight to your home or office. With home or office water delivery from Hinckley Springs, new supplies of 3 or 5 gallon bottled water arrive to your doorstep every two weeks. Upon each delivery, your friendly Hinckley Springs water delivery professional will collect your empty water bottles for r... read more
Location details
1501 NE Broadway Ave, Ste 14, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
************* DS service is the worst company I've ever dealt with. They made erroneous claims on delivery and pick ups. They never were able to get the monthly bills correct. Finally I cancelled and wanted nothing to do with them. I called numerous times no response. Next thing I know it is in collections for $277.00. I have been calling customer service, they continue to tell me that they sent an email to the local branch, I have yet to be contacted and it has been several months. Nothing has been resolved.
Business response:
Dear Ms. *******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the account has been removed from collections, and all remaining equipment has been collected from your location. The account is now closed with a balance owed in the amount of $59.25 for the statement dated, January 19, 2018. Please contact the Customer Care Center at 1-800-492-8377 for assistance with making a payment. Regards, DS Services of America
I would leave a zero if I could. I used Sparkletts/DS Services in Los Angeles. The company to this day owes me a credit from over TWO years ago, when they erroneously over-delivered water that I did not order, admitted to their error and picked up the over-delivery, but still charged me for it. Each time I called them (numerous times over the almost TWO YEARS that they owed me the credit), they told me that they acknowledged the error and credit, apologized for the mistake and told me I'd be credited on my next statement, WH... read more
Business response:
Dear ****** *******, We sincerely apologize for any hardship or inconvenience we have caused you. The account was sent to collections as of October 13, 2017, and that last payment made on the account was in the amount of $1.46 on April 5, 2017. Due the payment history the account was sent to collections. Our records indicate that all remaining equipment has been collected from your location as of Friday, October 12, 2018, and a credit of $250.00 has been applied to the collections balance. If you have any further questi... read more
DS Services missed a water delivery on 9/13/18. I have been writing / calling them ever since. I've accumulated nearly 10 emails back and forth. All they do is promise a date and they just don't deliver. I have requested an escalation via phone and in writing. Their customer service says there is no way internally for them to speak to a branch manager. All they can do is "email a branch manager". Really!!!!! If they actually DID escalate it internally, their router manager / branch manager has no clue about customer service.... read more
Business response:
Dear Valued Customer, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that your Route Sales Representative completed a delivery of four 5-gallon bottles as of Monday, September 24, 2018. We have applied a credit for the delivery in the amount of $31.10 and this credit will reflect on the next statement dated, September 29, 2018. Regards, DS Services of America
Just tried getting answers from their "customer care" department. DS Services turned our account over to a collection agency without ever sending us an invoice or any type of notification. The $2.74 monthly charge was supposed to be automatically paid through a credit card and I was unaware they were not getting paid. If they had just mailed me an invoice the problem would have been solved immediately. Now they want $170 for the equipment and $40 for a collection fee. We have filed a complaint through COSTCO since DS Service... read more
Business response:
Dear ***** ******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the account has been removed from Collections with a $0.00 balance. A refund in the amount of $10.00 will be mailed to the address on file within 4-6 weeks. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
Terrible Customer service who think they are doing you a favor. They were over billing me for a good 7 months and though they credited the amount back after my intervention - they were completely unapologetic and made it sound as though it was normal to have a glitch in the system. Did not even offer a courtesy remedy for wasting a good 30 minutes of my time talking to them and of course the stress.
Business response:
8/29/2018 Consumer: ***** We sincerely apologize for any hardship or inconvenience we have caused you. Your account has been credited for the water price difference in the amount of $145.81. You will be able to view the credit on your next statement dated for September 7, 2018. We have refunded your Visa card on file for the amount of $145.81. Please allow five to seven business days for the refund to process. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Servic... read more
This company is absolutely horrible. They failed to provide me service, claimed that they did so (essentially calling me a liar), and demand payment of over $200. Paid multiple times in the hopes of getting service only to have them claim I paid once. And now they've threatened my credit despite my claims of their companies failure to provide service. They don't care about their customers or the truth, only money. Just a quick look at just about any review site, be it Yelp or here, you'll see they do this on a consistent bas... read more
Business response:
Dear ***** ******, We sincerely apologize for any inconvenience or hardship this matter has caused you. We were unable to locate an account with the information provided. A email has been sent to you requesting confirmation of your account information. Please reply to the email sent with your account information so that we can better assist you. Regards, DS Services of America
Worst customer service of any company I have ever done business with. Billing errors every month, I cancelled the service and they did not come to pick up the rented cooler on the agreed upon date so they charged me another full months rental.Returned 5 empty bottles at that time and received no credit. Called customer service, after 2 hours on hold was told they would correct the problem. Just received another bill wit $3 tacked on for the statement fee. I am now out $31.44 extra. DO NOT DO BUSINESS WITH THIS COMPANY.!!!
Business response:
Dear ****** ****, We apologize for the inconvenience this matter has caused you, and for the delayed response. We have applied a credit to your account in the amount of $31.44 for the last two months of rental charges, and for the last two paper invoice charges. Also, a credit of $30.00 has been applied for the five bottles returned, and a refund for the remaining credit of $30.00 will be sent back to the address on file within 4-6 weeks. If you need further assistance, please contact us back at 1-800-492-8377. Regards,... read more
This company was terrible to work with. They do not deserve to be sponsored by Costco in my opinion. If you have a problem, you get the run around because communication within the company doesn't exist.
Business response:
Hi *****, Thank you for your feedback. We sincerely apologize for any hardship or inconvenience this matter has caused you. Our records indicate that the total balance owed was paid to collections on July 30, 2018. Your account is now at a zero balance, and has been closed. If you have any further questions or concerns, please give us a call at 1(800) 492-8377. Regards, DS Services of America
This is by far the worst experience I've had with a company. They never delivered the water, Ever! First delivery: no show; no call. I spoke with a salesperson who lied and claimed he was a supervisor; he rescheduled me for the following day. Day 2, nothing, Spoke with a manager; she told me the person who said he was a supervisor is a salesperson., and I was mistaken about the delivery date. Day 3. ??? No water, no call, nothing!!! How do they stay in business? How do you claim, vehemently, I might add, that you are dedicat... read more
Business response:
Dear **** *****, We would like to assure you that this level of service is not what we strive to provide, and we are truly sorry for the inconvenience this matter caused you. The account with Crystal Rock is now closed, and the $50.00 hold that was placed on the card when signing up for service will release within 3-5 business days. If you need further assistance, please contact us back at 1-800-492-8377. Regards, DS Services of America
Frequently asked questions about Hinckley Springs Water
How is Hinckley Springs Water rated?
Hinckley Springs Water has a 1.2 star rating with 168 reviews.
When is Hinckley Springs Water open?
Hinckley Springs Water is closed now. It will open on Monday at 9:00 a.m.
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