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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Thankful for Brandon and my new car! Overall it was an enjoyable experience and am grateful for his help with this!
Business response:
K3, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Brandon that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Completely scammed in Service Dept. Went in for an oil change and tire rotation, only to be told they couldn’t put my tires back on due to an issue. A $2600 estimate was presented and I was asked if I had a ride home. Needless to say, I had my car towed to a local shop and was told the issue I was told existed by the dealership (when they had my car hostage) did not exist at all. It was a blatant lie.
Business response:
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out us at (615) 538-9038 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
This as a long time coming. I should have done this sooner. The sales staff was nice. Was flip and said this is Franklin this is what we have here (wanted an automatic top) and if you don’t buy it someone else will so….. Was hoping to locate one to transfer in etc. We bought one elsewhere. The people who check you into service fine. But the actual service…. Terrible. Had my Jeep in numerous times for a noise never fixed it, turned out to be a simple bracket, took it else where. Had problems with electric top… they couldn’t f... read more
Business response:
Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 538-9038 to share more details about your visit so we can make things right.
Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be told "sorry the part wasn't in stock" when they knew what the issue was up front? Do you enjoy having your Chrysler product recalled multiple times? Do you like calling the dealer for a recall with the engine light on and being told "Earliest I can get you in is in 2 months. Does that work?" If you reply no, they will offer "You can drop the car off ind... read more
I brought my truck here after having an issue with an independent shop. Paige, Michael and the techs in the service department were all wonderful. They listened to me, got my truck in pretty quickly even though I didn't have an appointment, even had me talk with their tech about what was going on to make sure everything was made right. I couldn't be happier with my experience there and definitely recommend them.
Business response:
We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Chrysler Dodge Jeep Ram Franklin. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.
Thought this was going to be another typical experience at Franklin CDJR, where I have to call and find out if my Jeep is ready, but Paige was awesome. Got my Jeep in and out quickly without an appointment and coordinated a shuttle to and from the dealership. Best service that I have ever had at Franklin CDJR. Thanks Paige.
Business response:
Andrew, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Great service and nice people, would definitely come here again in the future for more services
Business response:
Thank you so much for your kind words about your experience here at Chrysler Dodge Jeep Ram Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.
I had a great experience with Brandon! Thanks to him I have a car that I absolutely love. Ask for him when you go to CDJR!
Business response:
Haneenayoub122, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Brandon and Thomas were awesome! Found me the Jeep I wanted and had it ready within a few days. Thanks!
Business response:
Victoriapanarello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,219 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is open now. It will close at 8:00 p.m.
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