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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
LOVE MY JEEP! ! LOVE MY JEEP PEEPS!! DEVIN IS THE ABSOLUTE BEST!! My forever car guy!!🤩
Business response:
Pagepaigers, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Devin that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Brandon was great and hassle free, did a great job working with us and coming to a happy medium!
Business response:
Whitpuga, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Brandon that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Thank you to the entire sales team at Franklin CDJR, but specifically Jose Flores! He was so accommodating and helpful through the process. Ask for him on your next visit! Michael Sharpton was also great with his communication. The two of them made this process so much smoother! Thank you everyone! We will definitely do business again!
Business response:
The 615 Negotiator, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Jose Flores that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Bought my 2020 Ram Eco Diesel for repair. The Service person seemed nice; however, after finding out how much the charge would be to repair my vehicle, I could have choked, 249.00 per hr for Labor. My Local Dealer, where I live, was $80.00 less. Then what should have been about .2.5 hrs of labor, I was charged 3.5 hrs plus a miscellaneous charge of $150.00. I would never recommend taking the vehicle for repair there, I will not be back again. I would rather pay a toll bill than give them my money.
Business response:
Hi, thank you for taking the time to bring this matter to our attention. Here at Franklin Chrysler Dodge Jeep Ram customer service is one of our top priorities and we are disappointed to learn that you had anything less than a great experience with us. If you'd be willing, please contact our Manager at (615) 266-0145. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
Unapologetically dishonest and completely derelict in their service. I hate to leave negative reviews but I would not under any circumstances bring my vehicle to be serviced here again. After charging me for more service than my vehicle was worth they still did not repair the issue, they refused to answer a text or call for months and eventually agreed to relook at it - resulting in an estimate for another $5k (!) to fix the problem I already paid _thousands_ for. After one more attempt to request they make things right, the... read more
Business response:
This Review is a distortion and misrepresentation of what occurred. We stand by our technical diagnostic and service repair work performed and business ethics
It was a pleasure working with Brandon! He made the entire process easy and enjoyable. Would love to do business with him again
Business response:
Katie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Brandon that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Franklin CDJR and salesman Brandon Snitzer made the car buying process such a smooth transition for me. From finding the vehicle I wanted, to trade in & finances. Everything went well. My salesman, Mr. Snitzer, is very professional and knowledgeable with his expertise. He listened to what I was looking for and helped me find a great deal! I will most definitely be buying my future vehicles from him & Franklin CDJR.
Business response:
Stephanie Mullen, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Franklin Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member Brandon that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
We bought a Chrysler Pacifica here that has had a long list of electrical issues. This dealer has a service department that can only accommodate appointments more than 6 weeks out. Customer service doesn't return calls and when you get in touch the call is handed off to others. They also won't honor warranties of the cars and services they sell. I recommend you avoid this dealership and its service department.
Business response:
Whenever we learn that someone had anything less than the very best car buying or service experience ever here at Franklin Chrysler Dodge Jeep Ram we want to know why and more importantly, what we can do to make it up to you. That’s why we invite you to contact the manager’s office directly so we can address your concerns and rectify the situation to ensure that you get exactly what you want.
This place is amazing, the sales people are friendly and are so helpful. They were able to find my needs and not be pushy to get me in the car that is perfect for me and my family. I will recommend everyone to this dealership and especially to Daniel Wade. He was efficient and super nice! I love Franklin CDJR and will be back for life!
Business response:
Dwade, we are pleased to hear of your experience with us here at Franklin Chrysler Dodge Jeep Ram. Customer satisfaction is one of our top priorities and we're glad to know Daniel was so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,219 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.
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