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Franklin Chrysler Dodge Jeep Ram
- Franklin, TN
About this business
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you ... read more
Location details
1124 Murfreesboro Road B, Franklin, TN, 37064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
My wife and I had a bad experience with this dealership and this young lady. We were in the process of purchasing a vehicle. We were at our bank attempting to finalize the deal. Nia was asked to verify some accessories and features about the vehicle, but could not do so. She didn’t have the proper documentation. If I am selling a car, I am supposed to be knowledgeable about the vehicle. She was arrogant, unprofessional, and disrespectful toward my wife. The finance manager Michael, was also very arrogant and could not show r... read more
Business response:
Whenever we learn that someone had anything less than the very best car buying or service experience ever here at Chrysler Dodge Jeep Ram Franklin we want to know why and more importantly, what we can do to make it up to you. That’s why we invite you to contact the manager’s office directly so we can address your concerns and rectify the situation to ensure that you get exactly what you want.
Worst Experience Ever! As a car salesperson, it is imperative that he/she can provide pertinent information to finalize a sale. Nia could not answer basic questions regarding the features of the car. She was very arrogant, argumentative, and rude to the loan officer and myself. We could hear Nia and other staff speaking negatively about me as the customer. I told her that we could hear, and shared that the owner would not be pleased. She represented the dealership poorly. The customer service at this dealership was terrible!... read more
Business response:
Pastchala, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Chrysler Dodge Jeep Ram Franklin. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.
Staff was phenomenal! Service was great! Adam was very professional and accommodating throughout my Service contact.
Business response:
Pamela, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I had a great experience with the service department. They resolved my issues more quickly and inexpensively than I expected.
Business response:
Rclements, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I have no idea how this dealership has anything over a two star ratings. They seem to be the bait and switch dealership in the area. On the website they obviously show a vehicle that is equipped over and above any OEM, but keep the MSRP as the price. Smart consumer knows that’s probably not the case, but I was curious. A $48,000 jeep gladiator online Was really $90,000 after all the addition. When asked why they don’t just simply put the price of the vehicle online like everyone else, The answer “ We have a disclaimer” (whic... read more
Business response:
On behalf of the entire staff here at Chrysler Dodge Jeep Ram Franklin I apologize sincerely for any difficulty or inconvenience you had during your visit. We strive to make sure every customer is totally satisfied but somehow we missed the mark with you. I invite you to contact me directly any time so that I can make a proposal that will hopefully make up for your previous experience here.
Had my Ram in and it was Fast and convenient. Great staff. Highly recommended. Great job
Business response:
Wzschuster, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I was advised after leaving the car it was the wrong day for service. Came back the following week for service where my car was kept over night and and I was not told by Dalton that it would be kept. I had to call the following morning to ask about the status of my service I was quoted $700 for non warranty repair. I declined to receive the service and took the car for a second opinion where I was advised the $700 repair was not an accurate diagnosis of the problem. A technician removed the service sticker in my window and l... read more
Business response:
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would like to discuss your experience in more detail, please give us a call at (615) 538-9038 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.
Extraordinary professionalism and honest transaction. Peter Block, the sales professional, made the transaction and purchase easy and flawless.
Business response:
Ban, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chrysler Dodge Jeep Ram Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Service good. Kept contact with me just enough. Waiting area is nice - good coffee. Took my jeep in for oil change. They were quick. But, they broke a seal and my oil leaked all over my garage and I had to take it back to fix their mistake. I wish someone had checked the jeep over before sending me out. But, they did make things right and washed my jeep for the trouble. I do appreciate they took responsibility. Now if I could get them to clean the oil on my garage floor.
Business response:
Thanks for the four star rating, Brian Carroll. Here at Chrysler Dodge Jeep Ram Franklin we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating? Thanks for the four star rating, Brian Carroll. Here at Chrysler Dodge Jeep Ram Franklin we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and ... read more
Frequently asked questions about Franklin Chrysler Dodge Jeep Ram
How is Franklin Chrysler Dodge Jeep Ram rated?
Franklin Chrysler Dodge Jeep Ram has a 4.2 star rating with 4,219 reviews.
When is Franklin Chrysler Dodge Jeep Ram open?
Franklin Chrysler Dodge Jeep Ram is open now. It will close at 8:00 p.m.
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