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Falcone Subaru
- Automotive
- Indianapolis, IN
About this business
You've reached the dealership with the most unique, yet simple, sales process. Our overall process is extremely transparent and there are no gimmicks. We want you to be involved in every aspect of the sales process, which means you see what we see whether you're buying, leasing or trading your vehicle. We know you deserve the best customer service, and that's what we will give you. If you aren't convinced, just read some reviews from our customers. They Love us!
Location details
1930 W 16th St, Indianapolis, IN, 46202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fantastic customer service! You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unparalleled.
Business response:
Wow! This is a huge compliment, Jeffery. Thank you for your loyalty and we are happy that our team has always been there for your family and your 4 Subaru's! Let us know if we can do anything else for you in the future!
Friendly Excellence: Sales/Service/Body Shop I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me toward a purchase - a real change from my experience at most dealerships. He was a pleasure to buy a car from, and spent plenty of time familiarizing me the car on delivery and setting up the bluetooth, etc. Your guys in the service department are knowledgeable and pleasant to deal with and I have never had a problem. I like your new Sub... read more
Business response:
Wow! Thank you for this stellar review on all aspects of our dealership! We are happy to hear that our team from sales made everything a low-pressure enjoyable experience. It's also great to know that our service team and service facilities made for a comfortable visit and that our body shop got your Outback looking brand new! Thank you for sharing and please let us know if we can do anything else for you in the future!
Reliable Service Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected as most are. He got me right in on very little notice on my part. When the part had to be ordered, he provided me with alternate transportation ( a beautiful 2017 Passat) He understands how important reliable transportation is for me since a lot of senior citizens rely on me to get them to doctor appointments, pick up prescriptions, grocery shopping, etc. Most... read more
Business response:
This is great to hear, Arthur! Thank you for the work that you do everyday. Without people like you, the senior citizens in our community would not be able to do everything that they need to! We are just happy that our team was able to help you with a rental and fixing up your 200 Beetle! We are happy that Steve has been instrumental in keeping it running! Merry Christmas and Happy New Year to you as well!
Friendly service staff who get it done! It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a couple of little issues with the car - a rattle and a small plug/cover that fell off in the car - and those were fixed with no problem or added expense. The Long's donuts in the morning are always a treat too!
Business response:
This sounds like a great visit, Kathy! We are happy that our service team and the donuts made your day sweeter! It's great to hear that your vehicle is now working in tip-top condition and please let us know if we can do anything else for you in the future!
45,000 Mile Service Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of my day off. The new waiting area is fantastic for doing emails while away from the office! Thank you again for another great experience. Merry Christmas!
Business response:
Fantastic, Kandy! We are happy that our coupons and great service make it easier to drive to come see us for your automotive needs. We are also glad to hear that you appreciate our new waiting room and that it helps you get some work done while you wait. Thank you for your feedback and if you need anything, we are only a phone call away!
Absolutely OUTSTANDING Service Department As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with another VW. A+ guys, keep it up. Andrew
Business response:
Wow! Thank you, Andrew! We are happy to see that you had a fantastic service experience and that lead to a great sales experience! Congrats on your two new cars! Come back and see us anytime!
Oil Change As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get my oil changed every six months.. Steve sold me why I should' I am satisfied with customer care. Dave Hanna
Business response:
Fantastic! We are happy to hear that Steve was able to consult with you and make the best decision to keep your vehicle running well for years to come! Let us know if we can do anything else for you in the future!
Service for my 2012 Outback at Falcone Dec. 1, 2016 I appreciate the ease of scheduling the recall service. I arrived at 7:10AM and was greeted warmly and was able to schedule an alignment in addition to the windshield wiper circuit breaker work. I received an e-mail about asking about a gift on the tree and received 10% off on the work I had done. Ryan was pleasant and expedient calling for the shuttle to get me to University Hospital on time and I was promptly picked up as promised. Jerry was the technician and he also sug... read more
Business response:
Wow! Thank you so much for sharing! We are so happy that our team took great care of your vehicle and made sure that you got to where you needed to be! Thank you for coming to see us and let us know if we can do anything else for you!
great first service visit first oil change on my new gti i bought April 2016. great service experience just like buying was a great experience. service manager took time to answer my questions, make sure i knew the proper way to check oil on vw, and reset my sunroof which was no longer auto opening and explained the process to me so i could do it myself. i'll be back.
Business response:
This is great to hear! We are happy that your sales experience back in April was great and that your service visit was also! Thank you for sharing and we are happy that they were also able to help with the sun roof! Let us know if we can do anything else for you!
Frequently asked questions about Falcone Subaru
How is Falcone Subaru rated?
Falcone Subaru has a 4.9 star rating with 3,488 reviews.
When is Falcone Subaru open?
Falcone Subaru is closed now. It will open at 9:00 a.m.
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