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Falcone Subaru
- Automotive
- Indianapolis, IN
About this business
You've reached the dealership with the most unique, yet simple, sales process. Our overall process is extremely transparent and there are no gimmicks. We want you to be involved in every aspect of the sales process, which means you see what we see whether you're buying, leasing or trading your vehicle. We know you deserve the best customer service, and that's what we will give you. If you aren't convinced, just read some reviews from our customers. They Love us!
Location details
1930 W 16th St, Indianapolis, IN, 46202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Wheel Repair Your dealership was able to work me in on Monday afternoon, January 1st. I had a flat tire over the weekend, which was fixed at a local place, but it stripped the threads on several bolts. As a result, one of my wheels did not have enough lug nuts. Your dealership was able to work me in that Monday, and repair/replace the stripped threads, so now i have a safe wheel and safe car. It was a huge relief to have someone reliable fix my car. We prefer to only have the dealership work on our car, because they know the... read more
Business response:
You're so very welcome, Susan! It was absolutely our pleasure to take care of your automotive needs and make sure you and your Subaru were back on the road safely. We appreciate your business and look forward to the next time we may be of service. Thank you!
Easy to see customer service is their top priority John was really great to work with. My fiance had some somewhat difficult requirements in that she wanted some creature comforts normally found in more expensive models but didn't want her monthly payment to be much more than $250. We were upside down on her Fiat that we traded in and received an offer consistent with what we had found online evaluating the value ourselves. While John was helping us, Bob Falcone pulled us aside and he actually ran through the numbers with us... read more
Business response:
Tyler, thanks so much for taking the time to let us know about the great car buying experience you and your fiance recently had at our dealership! It means a lot knowing our team provided the friendly, honest and helpful customer service we always strive for and that you left completely satisfied. We greatly appreciate your business and will continue to be here for both of you if you need any further assistance. Thank you for recommending us to others, as well, and we look forward to working with you again in the future. Con... read more
Good ending to a bad day With short notice, I had my car towed into the shop after losing a tire to a pothole on I-65. Matt Bartelson treated me like a longtime regular, even though I had just bought my first car from Falcone only two weeks earlier. He got my car into a bay quickly, made sure the accident had caused no other damage than the tire and got me on my way in a surprisingly short time. Everything was explained clearly. This was an excellent experience.
Business response:
Thank you for sharing your positive comments with us, David! We're delighted to hear that your recent service experience was excellent and that Matt was able to take care of your vehicle's tire for you and get you back on the road safely. We appreciate your business to both our sales and service departments and will continue to be here to assist you with any of your automotive needs!
Awesome place Fantastic, no BS service. I will definitely bring my car back here and will highly recommend the shop to other Subaru owners. Excellent operations at Falcone.
Business response:
Your positive feedback is wonderful to hear! We're glad it was a great experience for you and that you will be back again in the future. Thank you very much for your business!
Excellent service. Your employees are great and friendly and well prepared. Mr. Steve is a great person with tremendous kindness and knowledge about what needs to be done once you explain to him what the problem is.
Business response:
This is great to hear! We are happy that Steve was fantastic and helpful in solving your problem! Thank you so much for coming to see us and we are happy to have you as part of the Falcone family!
Excellent service It was my first service with my first subaru. Everyone was very friendly and explained everything that was to be done. I was in between the 6000 mile service. They actually told me to wait on tire rotation because it wasn't neccessary this early. I absolutely loved the poster with everyone's pets! Great place great people!
Business response:
Thank you, Allena! We are thrilled to hear that your first service visit was fantastic! Thank you for the compliments to our team and dealership. We really appreciate it and it's great to have you as part of the Falcone family! Come back anytime!
Superior Customer Service The service department at Falcone has always exceeded my expectations with their customer service. This particular time they went above and beyond to make sure I had transportation with the use of a loaner vehicle while my car was being serviced/repaired. I could not be more satisfied. I will recommend Falcone to everyone looking for a new/used vehicle or for service.
Business response:
Thank you for the great review blr317! We're glad to hear that our service department has been able to exceed your expectations! We're also pleased to hear that you enjoyed the loaner vehicle. We appreciate your feedback and hope to see you again!
Lovin my Subarus since 1987! My first experience with this dealership was when it was owned by Duke Gold. I stayed with the dealership after it became Falcone Subaru because of the personal care and treatment I have always received. I consider Ryan and Steve in the service department more than just my professional contacts....they have become my personal friends. I recently purchased my 5th Subaru(4 with Duke Gold and Falcone), and I had an absolutely amazing experience with my sales representative John Franks. He not only d... read more
Business response:
Wow! Thank you for this glowing review Dr. Sue! We are thrilled to have you as part of our Falcone Family and we are happy that members of our team have become personal friends! That is what we want and we know that makes for a more enjoyable visit for everyone! Thank you for the compliments to Steve, Ryan, John, and Jon! Congrats on your new Subaru and we look forward to working with you in the future!
Customer focused and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. My schedule needs depend on the shuttle to and from work. Thanks to Falcone for a great service model.
Business response:
That's great to hear DJ! We're very pleased that Ryan was able to take care of you as well as provide quick and efficient service. We always strive to make sure we provide a convenient experience for our customers and we're glad to hear that we could deliver on that! Please let us know if you need anything else!
Frequently asked questions about Falcone Subaru
How is Falcone Subaru rated?
Falcone Subaru has a 4.9 star rating with 3,488 reviews.
When is Falcone Subaru open?
Falcone Subaru is closed now. It will open at 9:00 a.m.
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