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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Tried to cancel my trainer, paid the cancelation fee, plus the entire contract. Kept being told it was canceled then get charged. Tried for 3 months to deal with this. Just got the run around. Then just to be told "sorry". Paid ****** beyond when I was told it was canceled seversl times. Had to cancel my debit card that was tied to account. I was never ever offered any sort of refund. Didn't even get a shirt for refering a friend. Just good at talking out their butts. Very disappointing.
Business response:
****, I see that the team did get you taken care of an also canceled the membership for you. They did submit a 30 day cancel but they waived the last month for you. You have no more debiting and can use the facility until August 22. Thank you.
Stay away! Joined last year for the new location in ********. Opening day was supposed to be November 1 2022 and I was told card would not be charged until I step foot inside and activate. That was a lie 6 months later 1 month after opening day which I never got a call for but got calls for 4 months for everything else my card was charged. I went in and tried to cancel and they would not. I stopped payment on the card an now they won't let me cancel until past due balance is paid! I tried to at least have past balance due vo... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. We apologize for any miscommunication but the process is that one month after our new gyms open then debiting begins. I see that an EoS Representative did cancel the account for you and you did a charge back on the dues that did process a month after opening. So, you are all set. We apologize for any confusion but happy to know that you are set. Thank you. In Health, EoS Fitness.
This place has been a huge let down! Everything is always broken!!! It takes them way too long fix anything. The mens bathroom only has 3 stalls for this massive size gym. Poorly designed, poorly managed, poorly executed. Completely on happy with EOS at this point. Would not sign up again.
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our two Regional Vice Presidents and also our two District Managers to assess the club and move forward quickly with a resolution. I have asked them to reach out to you as well to provide insight as to action plans to correct. Thank you. In Health, EoS Fitness.
Have not used EOS service since 2021. My credit card was charged on monthly. I called one year ago in 2022, cancelled my membership, but my credit card was still charged many months later. I cancelled my credit card, however I am sent to collections for not canceling membership.
Business response:
Ha, I did email you as I am unable to find your account using the meial address in this BBB correspondence. Please email me your phone or email associated with the account so I may have a District Manager assist you.
Such a terrible waste of investment on the place and equipment but the company has not spent a dime on its employees to treat its patrons properly.Poor, rude and arrogant employees specifically **** and **** at ****************************** location. They get to your face and talk..What a waste!!!!
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I am working with our ***** Regional VP Sales, Regional VP of Operations, and our two District Managers to help course correct the actions you indicated. Thank you for forwarding this information to us. In Health, EoS Fitness.
Had a blue membership years ago, cancelled it and moved. Not once in 2 years have I ever received anything in writing, over the phone or on my credit report about having a balance at this club.Fast fwd to Dec 2022, I sign back up online. If I still had a membership, how did I sign up again? Anyways, lost my wallet in Feb and didnt think about EOS billing as they never call or notify you of a past due until you get a collection notice from *** Fitness Solutions. I owed $52, no biggie, I called the club I belonged to and clear... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative did work on your account and waived 4 months and also submitted for a refund of $83. Thank you. In Health, EoS Fitness.
I have had a membership before *** bought out the Golds locations. When I didnt have a credit card my sister took care of the reoccurring payments. When I moved states I told her to cancel it. She went to EOS in March of 2022 to cancel it and payed the month. The desk person told her they could waive the cancellation fee. I received no further communication until I had already moved states. They sent my account to collections without ever contacting me. After trying to dispute w managers who only offer removing the account f... read more
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our 2 District Managers and our Club Manager to assist you quickly. Thank you. In Health, EoS Fitness.
I was contacted by a sales employee at this eos fitness in October 2022 who stated if I updated my card info any past due fees would be waived so I joined and got the black card now I'm advised they sent me to collections and did not hold up to their promise. Their saying I had to make 2 payments of ***** additionally on top of.my membership to remove it from collections. This all comes from their failure to communicate for anything. So not only have I paid 7 months that I can't attend due to a foot injury that I just had su... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our two district managers to assist you. I see you signed up online but did have a previous account that did not process correctly creating a past due amount. The district staff will be able to assist you further. Thank you. In Health, EoS Fitness.
I signed up for the black card membership in the personal trainer as well I had to cancel because my son has got injured so I had to stay home and take care of him because hes unable to walk and I gave them the doctors letter showing them proof that I am unable to commit to the personal training, they told me that they would cancel it within *********************************************************************************** the runaround This is ridiculous. I did not think this is how he E0S does business.
Business response:
*****, I see that the team did submit a ticket to cancel the PT and refund you $136 on June 5th. Refunds do take 8 to 12 business days to appear on your account. If there is more that you need then the club team can assist you. Thank you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,182 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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