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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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I have tried to contact eos since the 26th when they charged my card $69.44 instead of the regular $15.73 I pay every month. I asked them why I was billed this but no answer, no email, nothing. I really just want it explained to me why it was charged with that much. They say on their website, a team member will get back to you within 24-48hours. Its been way more.
Horrible customer service. I've been trying to cancel my membership for the past month and all they say is to go online to cancel. When I did go online it doesn't allow me to submit a cancelation form. I tried to use a different form and put that I need to cancel membership and no one has ever gotten back to me. Didn't realize that trying to cancel something could be this hard. Horrible overall. I wouldn't recommend it.
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I was able to cancel your account for you. You will have no further debiting on your account and can use the gym until 8/14. We do hate to see you go but understand that things change. Rest assured that have you taken care of. Thank you. In Health, EoS Fitness.
Horrible customer service. I've been trying to cancel my membership for the past month and all they say is to go online to cancel. When I did go online it doesn't allow me to submit a cancelation form. I tried to use a different form and put that I need to cancel membership and no one has ever gotten back to me. Didn't realize that trying to cancel something could be this hard. Horrible overall. I wouldn't recommend it.
I have tried to contact eos since the 26th when they charged my card $69.44 instead of the regular $15.73 I pay every month. I asked them why I was billed this but no answer, no email, nothing. I really just want it explained to me why it was charged with that much. They say on their website, a team member will get back to you within 24-48hours. Its been way more.
Business response:
********, hello and thank you for reaching out to us at EoS Fitness. The additional ***** is an yearly annual rate. There was a debiting a year prior on your agreement as well. The annual rate does fall on your anniversary of July 27 each year. We apologize for any confusion on the yearly debiting and for our staff not reaching out to you within 24 hours. Thank you.
I have been dealing for almost a month for this company to cancel my membership. They say they have but continue to withdraw from bank account. I had to contact bank to dispute charges. Its an ongoing nightmare and I am elderly
I have been dealing for almost a month for this company to cancel my membership. They say they have but continue to withdraw from bank account. I had to contact bank to dispute charges. Its an ongoing nightmare and I am elderly
Business response:
*********, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that both accounts under your name were canceled immediately upon your request. There are no active accounts for you. Thank you. In Health, EoS Fitness.
I signed up for a 4 @ cost of $43.00 every other week for amount of $387 month personal training program august 2022 first my trainer was great however was very inconsistent but I understand some issues however thats not my complaint. I walked into location in March of 2023 and advised that I would to cancel membership and was advised immediately that I couldnt do so and that membership could only be placed on a freeze however manager reached out to me within 48 hours and i advised since my trainer was no longer working I wa... read more
I signed up for a 4 @ cost of $43.00 every other week for amount of $387 month personal training program august 2022 first my trainer was great however was very inconsistent but I understand some issues however thats not my complaint. I walked into location in March of 2023 and advised that I would to cancel membership and was advised immediately that I couldnt do so and that membership could only be placed on a freeze however manager reached out to me within 48 hours and i advised since my trainer was no longer working I wa... read more
My complaint is in regards to the personal training that my location offers I started near the end of December and have a six month term My trainer informed me that they were leaving the location and relocating elsewhere and gave me the option of either attempting to cancel or following her to the other location She gave me the email to what I believe is the PT manager and I sent an email May 22 inquiring about the cancellation process and declaring that I would would like to end my training at the end of my term due to my t... read more
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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