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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Worst experience ever! EOS is a sneaky business, do NOT get their membership. Had a manager sign me up, didn't provide any clarity on what the full costs were. I mentioned I was on a tight budget and yet, she insisted on the packages and extra sessions with a personal trainer. The contract wasn't clear and she pointing at these low figures on the contract. They charged me $362 in the first 30 days after a frustrating back and forth with the manager and employees. The employees even said it was "another ****** situation" to t... read more
Business response:
********, We have thoroughly examined your correspondence, which you submitted to the Better Business Bureau, and we extend our sincerest apologies for the experience you had. After a careful assessment of the situation, we took immediate action, and an EoS Representative promptly canceled your account as per your request. Additionally, we have made arrangements for two of the invoices to be returned to you.We highly value your feedback, and we take your concerns seriously. As a result, we have forwarded your review to our R... read more
Worst experience ever! EOS is a sneaky business, do NOT get their membership. Had a manager sign me up, didn't provide any clarity on what the full costs were. I mentioned I was on a tight budget and yet, she insisted on the packages and extra sessions with a personal trainer. The contract wasn't clear and she pointing at these low figures on the contract. They charged me $362 in the first 30 days after a frustrating back and forth with the manager and employees. The employees even said it was "another ****** situation" to t... read more
Business response:
********, We have thoroughly examined your correspondence, which you submitted to the Better Business Bureau, and we extend our sincerest apologies for the experience you had. After a careful assessment of the situation, we took immediate action, and an EoS Representative promptly canceled your account as per your request. Additionally, we have made arrangements for two of the invoices to be returned to you.We highly value your feedback, and we take your concerns seriously. As a result, we have forwarded your review to our R... read more
I got a membership there and thought the gym was great. I was sitting in the Sauna and got kicked out because I had tennis shoes on. "I am sorry sir, you have to wear open toed shoes in the sauna." I am a diabetic, fat, old, ugly feet and don't want people to see that. I explained to the front desk that I wanted to cancel my membership because of that. They laughed and said ok, we will put the request in for you but corporate will have to cancel it and there will be another charge because you have to give a 30 day notice. I ... read more
Business response:
Dear ***,We deeply regret the experience outlined in your correspondence submitted to the Better Business Bureau. After careful review, we acknowledge and sincerely apologize for any inconvenience caused. I have personally investigated the matter and can confirm that an EoS Representative promptly canceled your account when you spoke with them on July 5. As a result, your account has been deactivated.Regarding the issue of shoes in the Sauna, we fully understand your frustration. Rest assured, we are actively addressing this... read more
I got a membership there and thought the gym was great. I was sitting in the Sauna and got kicked out because I had tennis shoes on. "I am sorry sir, you have to wear open toed shoes in the sauna." I am a diabetic, fat, old, ugly feet and don't want people to see that. I explained to the front desk that I wanted to cancel my membership because of that. They laughed and said ok, we will put the request in for you but corporate will have to cancel it and there will be another charge because you have to give a 30 day notice. I ... read more
Business response:
Dear ***,We deeply regret the experience outlined in your correspondence submitted to the Better Business Bureau. After careful review, we acknowledge and sincerely apologize for any inconvenience caused. I have personally investigated the matter and can confirm that an EoS Representative promptly canceled your account when you spoke with them on July 5. As a result, your account has been deactivated.Regarding the issue of shoes in the Sauna, we fully understand your frustration. Rest assured, we are actively addressing this... read more
I am Very VERY ****** off. ******* (fitness manager) and ***** (manager) at the St Rose/Amigo location signed me up on June 20th for membership and personal training. I was not informed in anyway that I was signing a 6 month contract. Regarding of what the contract says. I was explained in full detail about the membership being no contract (month to month) and about how they were doing discounts and what not. Even when I expressed that I was so happy that this gym membership was month-to-month.Not ONCE was it ever mentioned ... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have forwarded your information to our Regional Vice President to quickly assist you. Thank you. In Health, EoS Fitness.
I am Very VERY ****** off. ******* (fitness manager) and ***** (manager) at the St Rose/Amigo location signed me up on June 20th for membership and personal training. I was not informed in anyway that I was signing a 6 month contract. Regarding of what the contract says. I was explained in full detail about the membership being no contract (month to month) and about how they were doing discounts and what not. Even when I expressed that I was so happy that this gym membership was month-to-month.Not ONCE was it ever mentioned ... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have forwarded your information to our Regional Vice President to quickly assist you. Thank you. In Health, EoS Fitness.
Dont join this gym scam rusted s*** show covered with a shiny surface .. same issues get cancelled for work out try get another and no call backs..
Business response:
*********, we truly apologize for the experience and journey with scheduling a trainer. I have reached out to our Regional Vice President of Fitness and also our Vice President of Fitness to coach and correct for you.
My cc was stolen and then locked and happened to fall on the week of my lvac charge was up. Guess what they charged it and obviously it got denied and they added a fee and wont forgive the fee.
Business response:
*********, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see our processing company did submit a $25 NSF on your account. They do pay fees for that and then charge to the member. What I did is waive you new two months of dues to make up for that. Thank you. In Health, EoS Fitness.
My cc was stolen and then locked and happened to fall on the week of my lvac charge was up. Guess what they charged it and obviously it got denied and they added a fee and wont forgive the fee.
Business response:
*********, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see our processing company did submit a $25 NSF on your account. They do pay fees for that and then charge to the member. What I did is waive you new two months of dues to make up for that. Thank you. In Health, EoS Fitness.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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