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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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If I could give negative stars, I would I had to cancel my membership because I was moving. I went into my EOS location in ******, **** and physically sat down with one of the employees to cancel. We went through my account and he assured me it was cancelled. Over a month later my account on the app still says Im active and making payments. I was still getting charged monthly fees and also a yearly fee I called to tell them that I had cancelled and the person helping me said that nothing had been done to my account when I ca... read more
Business response:
****, I see on your account that when you contacted the club on May 29th the team did cancel your account for you. Your May dues did not process successfully so accounts do not cancel with a pending payment. However, the team still submitted a ticket to cancel for you even with the back dues. Is there a different timeline? I have asked the District Manager to reach out to you to assit.
I have been a member of EOS fitness for quite some time, for months now I have been noticing that the equipment has been in bad repair and in need of being maintained properly. I have addressed my concerns to the staff on several occasions, I even pointed out the faulty equipment to no avail. I asked to speak with the manager twice and was diverted and not given access to express my concerns. I asked the staff what would happen if a valued member who was trying to stay fit and healthy were to get injured from these faulty un... read more
Business response:
*****, I am looking for your membership so I can discover which club you attend. I am only finding one account that was canceled in January. I have sent you an email and ask that you please give me an email or phone number associated with the account so I can research what is taking place at the club and how much equipment is in our ticketing system to be repaired.
I have been a member of EOS fitness for quite some time, for months now I have been noticing that the equipment has been in bad repair and in need of being maintained properly. I have addressed my concerns to the staff on several occasions, I even pointed out the faulty equipment to no avail. I asked to speak with the manager twice and was diverted and not given access to express my concerns. I asked the staff what would happen if a valued member who was trying to stay fit and healthy were to get injured from these faulty un... read more
Business response:
*****, I am looking for your membership so I can discover which club you attend. I am only finding one account that was canceled in January. I have sent you an email and ask that you please give me an email or phone number associated with the account so I can research what is taking place at the club and how much equipment is in our ticketing system to be repaired.
I am a loyal Member at your *********** location in ************** **** and have been for over a year. I had my car stolen on Monday May 15th. Since then I am writing you because not a single manager or risk and fraud department has reached out to me to go over any cameras or any information regarding my incident. My car was stolen and Ive had to pay out of pocket over 500$. While I fully am accountable and recognize that I left my locker unattended I am not okay with the fact that your location manager, staff or a single so... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see our *************************** have reached out to you. I also reviewed the Incident Report ticket submitted and I see that our Loss Prevention team has reached out to local PD but is still waiting for the to request camera footage. I have prompted our Loss Prevention team to reach out to you for further assistance. Thank you. In Health, EoS Fitness.
I am a loyal Member at your *********** location in ************** **** and have been for over a year. I had my car stolen on Monday May 15th. Since then I am writing you because not a single manager or risk and fraud department has reached out to me to go over any cameras or any information regarding my incident. My car was stolen and Ive had to pay out of pocket over 500$. While I fully am accountable and recognize that I left my locker unattended I am not okay with the fact that your location manager, staff or a single so... read more
Business response:
******, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see our *************************** have reached out to you. I also reviewed the Incident Report ticket submitted and I see that our Loss Prevention team has reached out to local PD but is still waiting for the to request camera footage. I have prompted our Loss Prevention team to reach out to you for further assistance. Thank you. In Health, EoS Fitness.
Worst customer service. I called 2 branches to cancel (********** and ***** **) and both told me about 30 days cancellation policy. That mean you will pay another month even if you called to cancel one day after you payed your last payment. I did not like that because they dont tell you about this when you sign up, it is written of course but this was not the bad part, she cut me while talking and I insisted to continue talking and she told me you dont have to be rude? I told her you cut me off and telling me I am rude?! Who... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative at the club did cancel your member for you on the day your called. Yes, we do have an industry standard of 30 day notice. We do apologize for the perceived interaction between the two of you and I have informed the District Operations Manager to provide coaching on phone etiquette however the processing of the cancellation was done correctly. Thank you... read more
Worst customer service. I called 2 branches to cancel (********** and ***** **) and both told me about 30 days cancellation policy. That mean you will pay another month even if you called to cancel one day after you payed your last payment. I did not like that because they dont tell you about this when you sign up, it is written of course but this was not the bad part, she cut me while talking and I insisted to continue talking and she told me you dont have to be rude? I told her you cut me off and telling me I am rude?! Who... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I see that an EoS Representative at the club did cancel your member for you on the day your called. Yes, we do have an industry standard of 30 day notice. We do apologize for the perceived interaction between the two of you and I have informed the District Operations Manager to provide coaching on phone etiquette however the processing of the cancellation was done correctly. Thank you... read more
I have loved eos for two years now. I was paying for a black membership which is $25 dollars for me. I recently moved and wanted to cancel my membership but then i decided to reinstate it. My last month paid was suppose to be ***** and then it was gonna be done except I renewed and was suppose to pay *** as well. Instead of $25 dollars coming out of my account in ***, *** took out $67.59. And in my account in the app it says I have a charge next month (June) for $76.10. Needing to delete my account and have the money returne... read more
Business response:
******, there is some time with our processing company, **** to reflect fully the changes in the app. Your account is pending cancel as of June 14 and there is no annual rate guarantee due nor any dues. Actually, nothing more is due. You are all set. Thank you.
I have loved eos for two years now. I was paying for a black membership which is $25 dollars for me. I recently moved and wanted to cancel my membership but then i decided to reinstate it. My last month paid was suppose to be ***** and then it was gonna be done except I renewed and was suppose to pay *** as well. Instead of $25 dollars coming out of my account in ***, *** took out $67.59. And in my account in the app it says I have a charge next month (June) for $76.10. Needing to delete my account and have the money returne... read more
Business response:
******, there is some time with our processing company, **** to reflect fully the changes in the app. Your account is pending cancel as of June 14 and there is no annual rate guarantee due nor any dues. Actually, nothing more is due. You are all set. Thank you.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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