EōS Fitness

Juan o 

on BBB

3 years ago

They keep wanting to take $ out of mi closed account!!!! The. s staff managers are LYERS!!!!! 

Luis V. 

on BBB

3 years ago

This is for the *** on ***************** in *********. I have cancelled my private training and have called the manager TWICE and have been time that on my profile I am no longer registered. This was 2 months ago. Yet I am still getting charged $76 a month even though it has already been a month since Ive cancelled so I shouldnt be getting charged anymore but it is still happening. I have no idea what to do anymore because if I call again I will just be told the same thing about how Im no longer on the private training yet I... read more

Tilly 

on BBB

3 years ago

This is more specific to the childcare area at this facility. I've been going here just about 2.5 months. This email was initially sent in response to a poorly handled hand, foot and mouth disease exposure." I noticed that the daycare team may need some training on communication. As I watch these kids while working out to ensure my child is keeping others safe as well as the others keeping him safe, here is what I saw. One designated person with the infants, laying down in the same area on their back resting while the infant... read more

Jetta J 

on BBB

3 years ago

I went to EOS twice on a guest pass with a friend. This was my first time ever going to a gym. I was contacted by EOS about an open house style event to come and see the gym shortly after my first time going. When I came by for the event I did not get to see any of facility before being sat down and pitched on membership. I was looking for something short term and communicated this as I am getting ready to move for school. When talking about my options I was told I would pay $1 that day and $9.99 a month and could cancel any... read more

Heather M. 

on BBB

3 years ago

I won a gift certificate for a free year membership through a fundraising auction at my daughters school. I went in around May 30th, **** to set up the account and gave them the gift certificate. I then started getting calls of owing $. I had to call the club at least 20+ times to finally get it resolved and it took all the way until the end of July/beginning of August 2021 to get it resolved. The manager and I believe district manager are the ones who took care of it. My free year was supposed to start from that point since... read more

Randa K 

on BBB

3 years ago

I had recently signed up for EOS Fitness on **************************** in ******** because they had a promotion going on for a free month trial. When I was signing up, the manager I was speaking to mentioned how they offered personal training. I was unsure about it, but ***** said to try it out and assured me I could cancel it after the first session if I didnt want to continue. So after I tried it out I went to ***** to cancel it, he said he would freeze it. I repeatedly said I wanted to cancel it and not freeze it. Come ... read more

John G 

on BBB

3 years ago

I canceled my membership today because I was charged $34.99 for late fee. Never had a problem before just so happens that my payday was the day after they charged my card. Drove over after work to cancel my membership and I asked to speak to the manager ******** he had hickeys all over his neck and he was a little rude.. I later understood that I'd be charged another month of membership fees due to their 30-day cancellation policy.. I'm thoroughly disgusted with EOS gym their customer service is lousy and I will never use th... read more

John M. 

on BBB

3 years ago

Terrible people. They pressure you into signing a personal training contract and lie to you about what it entails. They refuse to do customer service. They dont call back for days if at all. Avoid this gym like the plague. Go to Vasa instead. 

Yuri G. 

on BBB

3 years ago

I was told I would get a free training session, I would only be charged $19 and I would get my money back if I didnt like it. My first session was going to be 8/3/2022, after thinking about it I wanted to cancel the session because I knew I wasnt going to go so I go today 7/29 trying to cancel and the Fitness manager told me I wouldnt be able to because I signed an agreement. To which I said yes I did but the guy said it would be free and if I didnt like it I would be able to cancel. He then said no you agreed to 6 months an... read more