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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Hello, currently ****** since my husbands PT contract was never canceled when asked to be canceled. He went in to cancel 10/7 and was told that starting on 10/21 he would get charged $150 instead of $390.Instead of canceling/downgrading they pulled up a new contract where he would pay &150 bi- weekly.He received revised contract and signed stating that his first payment of $150 would start on 10/21 but instead gets charged $390 on 10/21 and on top of that the following Monday gets charged $150 on 10/24. From my husbands unde... read more
Business response:
Hello! I have sent you and email since I am unable to find you husbands account. I do look forward to hearing from you.
On June 30, 2022 at 5:08 pm PST I called the EOS Fitness in *********** and spoke to the gal at the front desk regarding my membership. I asked her how many sessions I had left on my personal training and she confirmed there were four remaining sessions left. I also inquired about downgrading my account from $24.99/month to $9.99/month. She let me know the fee to downgrade to the $9.99/month plan would be $100. I opted to continuing the $24.99/month membership and let her know due to the upcoming birth of my grandchild and a... read more
Business response:
******, I see that the club team did cancel your account when they received the request in mid October. I have sent your information to the club team and ******************* team to assist you further. Thank you.
Ive been going to EOS for the last year now. I have been trying to cancel my account for the last 3 months because The location is far and I havent been going as much. When I noticed a charge the first time after I thought I canceled, I called, they said the cancelation never went through, so I got charged another month. The second month I went in person to cancel my account. The manager stated it was all completed but I would still have to finish out the month since the payment had been processed. ****** off, I said fine. N... read more
Business response:
Chaize, I see that there was a balance on the account so it wouldn't cancel out. I see the team waived the past due balance and canceled the account for you. Thank you.
I told the representative signing me up that I DID NOT want Personal Training. The rep ended up signing me up for a 12-month program anyways, and I am now out $1400 from this gym. The gym overall is excellent, but this is entirely uncalled for from a business standpoint. I am expecting a full refund for the 10 terms of PT I have paid for so far, as I am not going to use them for whatever reason.
Business response:
****, I am looking at your account and I see that the team worked with you in July to submit a freeze on your PT account and then a week ago they submitted to cancel the account for you that was in term. If there is anything else needed then the staff at the club can assist you further.
***********************, A HIGHER UP MANAGER, IS SCAMMING PEOPLE AT THE *** GYM. I decided to cancel my membership after 1 year exactly but to cancel my membership, for some reason they are charging me the yearly membership fee for this UPCOMING year that I will never use. They sent an email that if I dont pay the yearly membership for NEXT year that they will not cancel my membership and keep charging me until they send it to a collection agency. And when i go to *** the general manager ***** tells me ye we do this all the ... read more
Business response:
****, our processing company does ask for 30 days to cancel and if the *** lands within that time frame the system still pulls it. What I have done, as a customer service gesture, is asked the staff to refund the $49 for you. Refunds do take 8 to 12 business days. Thank you.
I chose this gym because of their child care. I visited the ********* location with my 8 yo daughter, she approved the child care, so I signed up for membership that same day. When I came back that same week, the child care lights were off, so I came to one of several people next to the front desk to ask for information. One man approached me, and in a very rude and condescending way, told me that the person supposed to run the child watch didn't show up. No more explanations or an apology for the inconvenience. He actually ... read more
Business response:
******, we so apologize for you experience. It is not our intention for you to have any interruption to your fitness journey and with staff being out that day certainly was unexpected. Thank you for having been a part of the family. As a customer service gesture, what I have done is submit a request to the team at the club to submit a ticket to refund you the $85.98 on the card of file. Refunds do take 8 to 12 business days. Thank you.
Over 5 months ago I tried canceling my membership! My trainer stopped calling me, stopped working w me and I have a family member with a terminal Illness and have been forced to move. They didnt cancel, they didnt pause, they did nothing but keep charging me! Now $1200 dollars later *** refuses to refund my money! This is BS!!!! Im pissed! I want my money back now!!! I made 9 attempts to cancel and nobody would help me which is bull!!! Its not enough that I have a family member dying!!! But *** wants to steal $1193 dollars f... read more
Business response:
*******, Thank you for reaching out to us. I have canceled both your PT and Membership. There is a pending payment that is due to run though right now. So, I have reached out to ***** our Regional VP of Fitness to contact you to assist you. He will reach out to you on Monday.
Back in May I was pressured and lied to about the PT contract. I was told that Id only have to pay 200$ a month turns out it was really 400$. Its really 200 bi-weekly. I told him I only wanted to try it for a month and *****, the employee, said no worries Im sure we can do that. He took my name and my account number etc and said he was going to put it on his boss desk that way when I wanted to cancel i could. Turns out *****, placed me for 6 months locking me in a contact that I cant get out of, no matter what is what Ive be... read more
Business response:
*****, I have reached out to our District Fitness Manager to assist you further. We apologize for any misunderstanding of the bi-weekly agreement.
I recently sign up for a membership at EOS Fitness in ************************************************************ (9/20/22) and was pressured to sign up for a 4-month personal training program and while the process I told them about my financial situation and asked if I was able to cancel this program at any point and they told me they could which was the reason I decided to follow up with the process. Now less than a month later I won't be able to afford the training program, I went to my gym today (10/5/22) and asked to c... read more
Business response:
Hello. We apologize for any confusion on your account. I have forwarded your information to our Regional VP of Fitness. And I know they are already working with the District Fitness Manager to help assist you quickly.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,126 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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