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EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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STAY AWAY!!! THIS PLACE IS EXPLOITING and TAKING ADVANTAGE OF YOUNG KIDS AND THE ELDERLY!!! My daughter went for a 7 day free trial where the first visit they tried to get her to sign up for a membership. When she was about to agree, they told her to pay the low maintenance fee and that going forward, the company would be taking out $50 every month and sometimes $100 every month, but couldnt tell her a specific date or amount they would be charging her! ! They said it could be done at any given time each month and they would... read more
Business response:
*********, We are deeply concerned to hear about your daughters and friends experience. Please note that we take these matters very seriously and would like to address them appropriately. Customer satisfaction and the well-being of our members and guests are our top priorities, and we strive to provide a safe and positive environment for everyone. We would appreciate the opportunity to investigate your specific situation further and gather more details from you. Could you kindly respond to the email that I just sent to you? ... read more
**** is the Sahara and Cimarron location manager. The location manager says that women should just expect to be objectified and treated accordingly. He said that, that just happens at gyms, and women should just deal with it. He doesn't care that his ex con, fat, piece of c*** employee *****, personal trainer, goes up to women and harasses them, on a consistent basis. ***** is clearly a predatory problem when women are around, he likes to think women only come to his gym to stare at their bodies. This is a trainer who looks ... read more
Business response:
***, I would like to express my sincerest apologies for the negative experience you had at our Sahara and Cimarron location. I want to assure you that the concerns you have raised are taken very seriously, and we deeply regret any discomfort or distress caused. I have quickly submitted this information to our Regional Vice President of ****** as well as our Regional Vice President of Fitness in ****** to help course correct immediately. Thank you.
**** is the Sahara and Cimarron location manager. The location manager says that women should just expect to be objectified and treated accordingly. He said that, that just happens at gyms, and women should just deal with it. He doesn't care that his ex con, fat, piece of c*** employee *****, personal trainer, goes up to women and harasses them, on a consistent basis. ***** is clearly a predatory problem when women are around, he likes to think women only come to his gym to stare at their bodies. This is a trainer who looks ... read more
Business response:
***, I would like to express my sincerest apologies for the negative experience you had at our Sahara and Cimarron location. I want to assure you that the concerns you have raised are taken very seriously, and we deeply regret any discomfort or distress caused. I have quickly submitted this information to our Regional Vice President of ****** as well as our Regional Vice President of Fitness in ****** to help course correct immediately. Thank you.
They make it very difficult to cancel personal trainer, but they make sure to do everything to sign you up in the beginning. Their customer service is so hard to get a hold of, i don't understand why. ***** keeps breaking down every week and equipment as well. I feel if it doesn't get better I will cancel my membership as well.
Business response:
****, we have had an opportunity to review your account and see that ****** spoke with you where you stated you wished to cancel your PT agreement and he submitted that for you. Please know that our team is enthusiastic when it comes to fitness and I we see that you chose a 4 month package. There was one remaining payment at the time you canceled. We do hate to see you go and see that you did cancel your membership as well. We can guarantee that the PT account is canceled and your membership will cancel out on 8/20/23. Thank... read more
They make it very difficult to cancel personal trainer, but they make sure to do everything to sign you up in the beginning. Their customer service is so hard to get a hold of, i don't understand why. ***** keeps breaking down every week and equipment as well. I feel if it doesn't get better I will cancel my membership as well.
Business response:
****, we have had an opportunity to review your account and see that ****** spoke with you where you stated you wished to cancel your PT agreement and he submitted that for you. Please know that our team is enthusiastic when it comes to fitness and I we see that you chose a 4 month package. There was one remaining payment at the time you canceled. We do hate to see you go and see that you did cancel your membership as well. We can guarantee that the PT account is canceled and your membership will cancel out on 8/20/23. Thank... read more
Shady Business.I love the gym and signed up for personal training. Absolutely love my trainer and the effort he puts into helping me. The problem is when the fitness manager signed me up, she created 2 contracts so now Im getting charged twice for personal training. I went in immediately to make them aware when I noticed it, but I just keep getting the run around. Hate to leave the gym, but my next option is blocking them from my bank. I dont have enough money for EOS to play around with every 2 weeks.
Business response:
******, We have thoroughly examined the correspondence you submitted to the Better Business Bureau, and we want to extend our sincerest apologies for the experience you had. Your feedback is crucial to us, and we genuinely appreciate you bringing this matter to our attention.I am pleased to inform you that an EoS Representative promptly addressed the issue and took immediate steps to correct the mistake. In addition, we have processed a refund for you as a gesture of our commitment to your satisfaction. Please note that refu... read more
Shady Business.I love the gym and signed up for personal training. Absolutely love my trainer and the effort he puts into helping me. The problem is when the fitness manager signed me up, she created 2 contracts so now Im getting charged twice for personal training. I went in immediately to make them aware when I noticed it, but I just keep getting the run around. Hate to leave the gym, but my next option is blocking them from my bank. I dont have enough money for EOS to play around with every 2 weeks.
Business response:
******, We have thoroughly examined the correspondence you submitted to the Better Business Bureau, and we want to extend our sincerest apologies for the experience you had. Your feedback is crucial to us, and we genuinely appreciate you bringing this matter to our attention.I am pleased to inform you that an EoS Representative promptly addressed the issue and took immediate steps to correct the mistake. In addition, we have processed a refund for you as a gesture of our commitment to your satisfaction. Please note that refu... read more
This gym is a complete scam with terrible communication skills. I was scammed into a 6 month contract and was NOT informed about the 3 day window of cancellation. I called the front desk after my personal training workout that I did not want to do it. I was then told "Ok I will let the manager know." I did not hear anything back, I then went in person to see if it was cancelled and then was told I had to do it in person. They said I would have to speak with a manager, when I asked to speak with them I was told they would be ... read more
Business response:
*****, We acknowledge and deeply regret the concerns you expressed in your correspondence submitted to the Better Business Bureau. After a thorough review, we sincerely apologize for the experience you had. We want to assure you that we take your feedback seriously and are committed to addressing the issue promptly.I am pleased to inform you that an EoS Representative has already taken proactive steps to resolve the matter by working closely with you and successfully canceling your personal training agreement. We understand ... read more
This gym is a complete scam with terrible communication skills. I was scammed into a 6 month contract and was NOT informed about the 3 day window of cancellation. I called the front desk after my personal training workout that I did not want to do it. I was then told "Ok I will let the manager know." I did not hear anything back, I then went in person to see if it was cancelled and then was told I had to do it in person. They said I would have to speak with a manager, when I asked to speak with them I was told they would be ... read more
Business response:
*****, We acknowledge and deeply regret the concerns you expressed in your correspondence submitted to the Better Business Bureau. After a thorough review, we sincerely apologize for the experience you had. We want to assure you that we take your feedback seriously and are committed to addressing the issue promptly.I am pleased to inform you that an EoS Representative has already taken proactive steps to resolve the matter by working closely with you and successfully canceling your personal training agreement. We understand ... read more
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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