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EōS Fitness
- Recreation
- Riverview, FL
About this business
EōS Fitness is a place where you belong. From the serious athlete to the causal gym goer, our High Value Low Price (HVLP)® gyms are fully equipped to ensure you get the most out of each workout. EōS has a wide variety of amenities, including group fitness classes, cycling classes, personal and small group training, kids’ club, The Yard: Functional Turf Area, free weights (up to 150lbs!) and an extensive selection of cardio equipment with our exclusive MOVEōS Cinema cardio room (watch a big screen mov... read more
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
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Terrible experience! No one is ever there when you need a manager!I had surgery in May and decided since I would not be using the gym I would cancel till I was ready. I called to cancel and was told I had to come in to cancel, so I did. I talked to a person at the front desk and told them I just had surgery a week ago and need to cancel till or when I decide to renew. I was told my membership was canceled and they hoped I would be back. Fast forward to June, I noticed I got charged again. I went in but no manager was there, ... read more
Charged ***** for a free week pass. Skinny manager dude was very shady ~ Mesa location. Sent an email to corporate and received no response.
Business response:
***, We are in receipt of your review on the BBB platform. We do have a $35 pass for non residents and a week pass for those that live locally in the area and it's the first time in the club. I do hope that staff was able to share that with you when ringing up the pass. We apologize for your experience. I did send you an email to gain further insight and so I can move forward for you.
DO NOT GIVE THEM YOUR DEBIT CARD INFO!!! If we havent signed up with our AMEX we would be ***************. *** had to fight all kinds of charges - including a bogus 8 different annual fees. They dont supply anything in writing. They claimed their system was down one day and I signed us up online for a family plan. We NEVER a had the $1 join fee honored. We were billed every two weeks for 4 memberships we dont have. The manager doesnt call you back or respond to emails. I had to get my concierge at AMEX involved! They blamed ... read more
I signed up for EOS gym and personal training in June. In September, I had to freeze the account due to medical reasons. For some reason the freeze was not approved and at that point I had asked them to just cancel the membership and the personal training because I could not come anymore. I anyways had only signed up for a 4-month personal training. In the middle of December, I realized that I was still being charged and tried calling again to find out why it wasn't cancelled yet and a request to be refunded. I had to call t... read more
Business response:
Cha, I did reach out to you via the email supplied in this review. On your response, please leave a phone or email associated with your membership so I can find your account and have a District Manager assist you.
I never had a problem with ***, in fact I like it. Until management changed and the new manager ***** has been trying to get my membership revoked for going to the gym with family members who all have memberships as well. Not only that but he also began making up lies that I have been trying to recruit people to train and I have people that I am training, that confirmed I was a trainer. I am a full time nursing student with a full time job, if that were true how would I balance that???? He was rude, vindictive, and looking t... read more
Business response:
*******, I understand that the team at the club have worked with you and it appears that training was taking place both by a physical witnessing of the events and also with watching camera footage. We apologize that you feel the management may be wrong in there assessment of you training on sight. I do understand that the team forwarded your information to the District Fitness Manager. I will also send this review to the District Manager so he can reach out to you to assist further. Thank you.
Hello EOS team. My experience with EOS Fitness has possibly been the worst experience I've ever had dealing with a business. When I suddenly had to move to another state only 3 weeks after signing up, I would have assumed *** would take that into consideration before they: 1) Charged my account over $400, despite many attempts and hours on the phone trying to get it resolved. 2) Called multiple times every day for several months. When I would answer, I'd get transferred multiple times before being told to call the club I sig... read more
Business response:
I understand that you have since worked with ***** our District Manager and he was able to assist you further.
The sales representitive (yes, as-in car dealership) was condescending, and didn't seem to care that I was only walking-in to *see* the gym that was still only 95% complete. I told him flat out I wasn't going to sign up until the middle of either January or February. The obvious reason for waiting to sign up would have to be money, but the representative continued asking, "Why not now?" over and over again. He didn't listen to anything about my plan or my budget. I bet he doesn't even remember what school I go to. I told him... read more
Had Concerns about an issue with the kids club, have reached out multiple times to the Gm, no called returned. Had the district manager reach out once, returned his call multiple times but no response since. This incident happened 5 days ago.
Business response:
Anitasia, I have sent you and email since I am unable to find you account with your name or the email you used in this BBB review. Please email me the correct phone or email on your membership so I can get the District Manager for you.
I'd give no stars. I'm asking for some help please with cancelation, I've been trying to get completed. I came into the Riverview EOS to cancel my membership today and ***** informs me my account is still going to charge my credit card, even if I cancel. I called in spoke to a gentleman who said he is the manager, let him know I was going out of town for work, and that to please cancel my membership, being I'm having hard time getting in there to work ******************** reasons. He told me he can't do it over the phone, an... read more
Business response:
********, thank you for highlighting your experience. I see that the team got notice on December 11 of your request to cancel and submitted immediately for you. There is a 30 day cancel per our processing company. there will be a final payment of $19 on Dec 16 and you are able to utilize the facility until Jan 15.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.4 star rating with 2,126 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
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