This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
EōS Fitness
- Recreation
- Riverview, FL
About this business
Location details
5891 Gornto Lake Rd, Riverview, FL, 33578, United States
Get directions
Your gym is corrupted AF and the equipment *****. The bathrooms are nasty. And its practically impossible to close your membership. I thought I closed my membership before the pandemic and they kept on charging my account without my knowledge. Now its in collections and the debt collector was a total jerk and insulted me on the phone. Please please people dont use this gym. #nasty #corrupt #scam #ScamAlert
Business response:
MB, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I can not find you membership using the email provided in this review. I have sent you an email from my account. Please provide an email or phone associated with the account and I will have a District Manager assist you quickly. Thank you. In Health, EoS Fitness.
I have had a membership before *** bought out the Golds locations. When I didnt have a credit card my sister took care of the reoccurring payments. When I moved states I told her to cancel it. She went to EOS in March of 2022 to cancel it and payed the month. The desk person told her they could waive the cancellation fee. I received no further communication until I had already moved states. They sent my account to collections without ever contacting me. After trying to dispute w managers who only offer removing the account f... read more
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our 2 District Managers and our Club Manager to assist you quickly. Thank you. In Health, EoS Fitness.
I was contacted by a sales employee at this eos fitness in October 2022 who stated if I updated my card info any past due fees would be waived so I joined and got the black card now I'm advised they sent me to collections and did not hold up to their promise. Their saying I had to make 2 payments of ***** additionally on top of.my membership to remove it from collections. This all comes from their failure to communicate for anything. So not only have I paid 7 months that I can't attend due to a foot injury that I just had su... read more
Business response:
*****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our two district managers to assist you. I see you signed up online but did have a previous account that did not process correctly creating a past due amount. The district staff will be able to assist you further. Thank you. In Health, EoS Fitness.
I have had a membership before *** bought out the Golds locations. When I didnt have a credit card my sister took care of the reoccurring payments. When I moved states I told her to cancel it. She went to EOS in March of 2022 to cancel it and payed the month. The desk person told her they could waive the cancellation fee. I received no further communication until I had already moved states. They sent my account to collections without ever contacting me. After trying to dispute w managers who only offer removing the account f... read more
Business response:
****, we have received and reviewed your correspondence submitted to the Better Business Bureau, and sincerely apologize for your experience. I have reached out to our 2 District Managers and our Club Manager to assist you quickly. Thank you. In Health, EoS Fitness.
I signed up for the black card membership in the personal trainer as well I had to cancel because my son has got injured so I had to stay home and take care of him because hes unable to walk and I gave them the doctors letter showing them proof that I am unable to commit to the personal training, they told me that they would cancel it within *********************************************************************************** the runaround This is ridiculous. I did not think this is how he E0S does business.
Business response:
*****, I see that the team did submit a ticket to cancel the PT and refund you $136 on June 5th. Refunds do take 8 to 12 business days to appear on your account. If there is more that you need then the club team can assist you. Thank you.
I signed up for the black card membership in the personal trainer as well I had to cancel because my son has got injured so I had to stay home and take care of him because hes unable to walk and I gave them the doctors letter showing them proof that I am unable to commit to the personal training, they told me that they would cancel it within *********************************************************************************** the runaround This is ridiculous. I did not think this is how he E0S does business.
Business response:
*****, I see that the team did submit a ticket to cancel the PT and refund you $136 on June 5th. Refunds do take 8 to 12 business days to appear on your account. If there is more that you need then the club team can assist you. Thank you.
I have gone multiple times to your establishment to cancel my membership but every time I go is a waste of time. You always say that youll cancel it and never do. This establishment is run by scammers and they should be shut down
Business response:
****, I see that your account is canceled. If there is more we can do for you then the club team will be able to assist. I am the Member Experience Director and I have personally review your account to see that it is canceled for you. You will not have any further dues. Thank you.
I have gone multiple times to your establishment to cancel my membership but every time I go is a waste of time. You always say that youll cancel it and never do. This establishment is run by scammers and they should be shut down
Business response:
****, I see that your account is canceled. If there is more we can do for you then the club team will be able to assist. I am the Member Experience Director and I have personally review your account to see that it is canceled for you. You will not have any further dues. Thank you.
If I could give negative stars, I would I had to cancel my membership because I was moving. I went into my EOS location in ******, **** and physically sat down with one of the employees to cancel. We went through my account and he assured me it was cancelled. Over a month later my account on the app still says Im active and making payments. I was still getting charged monthly fees and also a yearly fee I called to tell them that I had cancelled and the person helping me said that nothing had been done to my account when I ca... read more
Business response:
****, I see on your account that when you contacted the club on May 29th the team did cancel your account for you. Your May dues did not process successfully so accounts do not cancel with a pending payment. However, the team still submitted a ticket to cancel for you even with the back dues. Is there a different timeline? I have asked the District Manager to reach out to you to assit.
Frequently asked questions about EōS Fitness
How is EōS Fitness rated?
EōS Fitness has a 3.5 star rating with 2,276 reviews.
When is EōS Fitness open?
EōS Fitness is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com